National Committee for Tourism Professionals
NCTP
Training Methodology
Through
ASEAN Training Toolboxes
Mr. Mean Vandet
Chief of Cooperation, Planning, Legal, and Information Division
National Committee for Tourism Professionals (NCTP)’s Secretariat
Outlines
I
II
III
IV
V
• Review of Key Components to Achieve MRA
• How to Become ASEAN Competent Tourism
Professionals ?
• What is Competency?
• Tourism Competency Principles
•Conclusion
I. Key Components for MRA
1. ACCSTP: ASEAN Common Competency Standards on
Tourism Professionals
2. CATC: Common ASEAN Tourism Curriculum
3. Training Toolboxes
4. ASEAN Qualification Framework
5. Assessment and certification process
I. Key Components for MRA
ASEAN Common Competency Standards on Tourism
Professionals ACCSTP
 242 competency units for 32 job titles in 6
divisions of Hotel Services and Travel Services.
Format of ACCSTP
ASEAN Common Competency Standards Framework for Tourism Professionals
Division 1 - Hotel Services
Primary
Labour Item
Division
Secondary Job Index
Labour
Number
Division
(JIN)
HOTEL
Job Titles
Item
Competency Standards
Core Competencies
1
2
3
4
5
6
7
1.1 FRONT OFFICE
Work effectively with colleagues and customers
Work in a socially diverse environment
Implement occupational health and safety procedures
Comply with workplace hygiene procedures
Maintain hospitality industry knowledge
Perform child protection duties relevant to the tourism industry
Develop protective environment for children in tourism destinations
Generic Competencies
1
2
3
4
5
6
7
8
9
Communicate on the telephone
Promote hospitality products and services
Perform basic clerical procedures
Use common business tools and technology
Access and retrieve computer-based data
Develop and update local knowledge
Manage and resolve conflict situations
Speak English at a basic operational level
Perform basic First Aid procedures
HFO.01 Front Office Manager Functional Competencies
1 Establish and maintain a safe and secure workplace
2 Manage quality customer/guest services
3 Prepare and monitor operational budgets
4 Manage financial performance within a budget
5 Manage stock purchases and inventories
6 Manage legal requirements for business compliance
7 Establish and maintain a business relationship
5
I. Key Components for MRA
Common ASEAN Tourism Curriculum CATC
I. Key Components for MRA
ASEAN Training Toolboxes
 Training Toolbox contains : 4 manuals
Ex. Competency: “Work effectively with customers and
colleagues”
Trainer Guide
Trainee
Manual
PowerPoint
Assessor
Manual
I. Key Components for MRA
ASEAN Qualification Framework
Level 1
Certificate
1 &2 :
Basic,
routine
skills in a
defined
context
Level 2
Level 3
Level 4
Diploma:
Certificate
Certificate
4: Greater
3: Broad
Specialized
range of
skills in
more varied
context and
team leader
responsibilit
ies
technical
with
competence
managerial
with
skills
supervisory
skills
competence
Level 5
Advanced
diploma:
Sophisticated,
broad and
specialized
competence
with senior
management
skills
II. Compentency
What is Competency?
Competency is a combination of the skill, knowledge and
attitude required to perform a task or job to the standard
expected in the work place
Competence
Manual Skill
Attitude
Knowledge
RTO No. 3045
CRICOS No 01505M
10
Slide 10
III. Tourism Competency Principles
1. Competency-Based Training
2. Competency-Based Assessment
How to train and assess them as
competent tourism professionals
Competency-Based Training
Competency-Based Training Tasks
For a given ASEAN CATC Toolbox Competency, using provided templates:
•
•
Prepare the following training documents
–
Learning /Training Plan
–
Learning/Training Program
–
Learning /Training Plan Self-Review
–
Two Session Plans
–
Suggested Assessment strategy competency linkage
Deliver a 15 – 25 minute training session demonstrating your training plan
methodology:
–
•
Provide examples of how you have incorporated the ASEAN Toolbox
Resource
Provide an evaluation of your training session by providing:
–
Completed feedback forms from the participants
–
Completed observer checklist
–
Completed self-evaluation and reflection sheet
Slide
14
Competency-Based Assessment
Competency-Based Assessment tasks
•
For a given ASEAN CATC Toolbox Competency, using provided templates, compile a Master Assessor
Assessment Portfolio to include:
1.
Copy of the competency or evidence of where to locate a copy of the competency
2.
Evidence that you understand the construction of an ASEAN competency standard, and can identify
what to assess in a competency standard
3.
Evidence that you have knowledge of the difference between assessment methods and an
assessment tool
4.
Evidence of your knowledge of the principles of assessment
5.
Evidence of your Knowledge of the rules of evidence
6.
Evidence of your ability to distinguish between Direct, Indirect and Supplementary evidence
7.
Copy of an assessment matrix for a given competency standard
8.
A completed assessment strategy map
9.
A completed recognition of prior learning (RPL) case study.
10. Evidence that you have conducted an assessment (within a time frame of between 20-30 minutes)
to include:
•
A completed Assessment Decision Grid
•
Copy of 6 to 8 oral interview questions to be asked of the candidate
•
Copy of 6 to 8 written interview questions and answers to be asked of the candidate
•
An Observation Checklist
•
A completed Competency Recording Sheet
Slide
16
CATC : Ex. “Work effectively with colleagues and
customers
17
18
Conclusion
Conducting competency-based training/education and
competency-based assessment will improve:
• Skills development
• Skills recognition
• The quality of tourism human resources
• The quality of tourism services
RTO No. 3045
CRICOS No 01505M
Your Skill Is Your Life
Thank You for Your Attention!
Please visit www.cambodiatourismprofessionals.gov.kh for more information on MRA implementation