Welcome
to the
Interactive Survey System
August 6, August 13, September 12, 2013
What Is the
Interactive Survey System?
• Online, interactive version of the
documents needed for NCQA’s
accreditation, certification, recognition
or evaluation programs
• Two aspects
–
Structure & Process Measures
–
Survey Tool (ST or “Tool”)
2
Key Features
• Clear, concise web
publication
• Layered information
• Submit survey info
electronically via NCQA
secure Web site
• Review all information at
NCQA
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So What Does It Mean for You?
• ISS Tool released
August 5
– Tools sent for each
SNP benefit package
• Completed Tools
due to NCQA
no later than
October 15, 2013
• Survey starts once
you click “SUBMIT”
– No Assessment status
– View of original
submission only
• Plan Comment Period
– Occurs after Survey
Submission
– Brief turn around time
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Who Reports
• Returning SNPs— all SNPs that were
operational as of January 1, 2012 AND
renewed for 2013 AND have previously
submitted.
– All of the elements in SNP 1-6.
• New SNPs — all SNPs operational as of
January 1, 2012 AND renewed for 2013
AND are reporting for the first time.
– SNP 1 A-D, SNP 2, and SNP 4-6
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Don’t Wait to Submit
Structure & Process Measures
due to NCQA by October 15, 2013
– SNPs do not have to wait until October 15 to submit
their S&P Survey Tool. If you finish early, you may
SUBMIT early.
– Expect heavy website traffic in October that could
cause delays. The sooner you get it in, the smoother it
will be.
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Resources
• Use NCQA’s Policy
Clarification Support (PCS)
system when you have
questions on S&P
measures/elements.
Web address:
http://ncqa.force.com/pcs/login
Link from SNP Web page:
http://www.ncqa.org/snp
• Contact NCQA’s Customer
Support when you have ISS or
general questions
Tel: 888-275-7585
Email: Customersupport@ncqa.org
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The Survey
Begins
at Submission!!!
Survey Process
• Organization submits completed Survey Tool
with attached documents
• NCQA survey team assesses performance
against all Structure & Process measure
requirements
• Plan Comment Period – document clarification
• Final scores analyzed for inclusion in report to
CMS
• NCQA will not publicly report SNP data
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Documentation
Preparation Strategies
Developing Your Documentation System
• Build an electronic system for
all documentation to be
attached to the Survey Tool
– Not required to keep
documents in a central
file….but this is a common
practice
– Use any organizing principle
you wish
– Ensure that you maintain
version control and submit final
copies of documents
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ST Documentation Library
• Central reservoir of all
reference materials
• Sort by document name,
document extension,
standard/element, file path
and date attached
• Attach to the library and
then link with specific
elements
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Document Library - What’s Changed?
• No major changes for the 2013 Submission
– Internal updates
– Introduced performance enhancements and
updates
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Document Library - What’s the Same?
• Documents will upload to NCQA’s ISS Server
immediately when loaded to the document
library
• NCQA staff and surveyors do not access
documents prior to submission
• Organizations can still link a single document to
multiple elements
– If you replace a document, it gets replaced for all
elements
• Documents may be loaded and viewed through
the library or directly from an element
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Learning More About ISS
• The ISS User’s Guide is available
• A demonstration in ISS is available on the
“Help and Instructions” page
– Document Library ‘(documents attached after
March 26, 2012)’ – explains how to upload
documents in ISS
• NCQA Customer Support is available
– customersupport@ncqa.org
– 888-275-7585
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Documentation Requirements
• For security and data protection only allow file
types:
– .CSV, .DOC, .DOCX, .GIF, .JPG, .MPP, .PDF, .PPT, .RTF, .TXT, .VSD, .XLS
• Convert others to .GIF, .JPG via scanner or to
.PDF using Adobe® Acrobat®
• Do not send Zip files to NCQA
• Do not send PHI
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Documentation - Scanning
• To minimize file size and retain readability
– Save scanned documents in .GIF, .JPG format
– Color images: 80 dpi and 8 bit (256) color
settings
– Text pages: 80 dpi and 2 bit (black and white
or line art settings)
– Black/white image: 80 dpi and 8 bit (256 color)
settings or 80 dpi and 8 bit scale (256 shades)
settings
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Documentation Tips
• Highlight key sentences
• Focus on only what element requires
• Limit size and number
– Create a comprehensive document for each
element; create sections/chapters for each factor
– Use only pertinent pages with cover page that
provides the context
– Unless element requires multiple documents, one is
sufficient
– Use hyperlinks in documents if you wish
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This is not a treasure hunt
• Show us where the information is.
• NCQA encourages SNPs to be clear,
concise and cogent in their
documentation.
Use legal line numbering!
Enter background info in
the Support Text box!
Insert hyperlinks for
relevant sections!
Highlight key text
within document!
Add labels and arrows!
Try using a roadmap!
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Create a Roadmap
or a Documentation Guide
20
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Point us in the Right Direction
SNP 4 Element D
factor 1
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What Should I Put
in the Support Text Box?
• Use this area to communicate with NCQA
• Utilize page & paragraph number field
• Brief summary of information – focus on
what the element requires
• If element has multiple factors, consider using
this field to map out information
• Not sufficient to cut and paste info into this box,
must still attach supporting documentation
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Check Survey Tool
• Load Documents to
Library
• Link Documents to
Elements
• Perform Completeness
Check
• Submit Tool
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This Is It !
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Contacts
Brett Kay
Assistant Vice President, SNP Assessment
202-955-1722
kay@ncqa.org
Casandra Monroe
Assistant Director, SNP Assessment
202-955-5136
monroe@ncqa.org
Sandra Jones
Assistant Director, SNP Assessment
202-955-5189
jones@ncqa.org
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Contacts
Anthony Davis
Accreditation Manager, SNP Assessment
202 –955-1713
ahdavis@ncqa.org
Priyanka Oberoi
Accreditation Manager, SNP Assessment
202-955-5130
oberoi@ncqa.org
Nidhi Dalwadi
Accreditation Manager, SNP Assessment
202-955-3585
dalwadi@ncqa.org
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Contacts
Ling Chen
Accreditation Manager, SNP Assessment
202-955-3548
chen@ncqa.org
Delia Ponce
Coordinator, SNP Assessment
202-955-1742
ponce@ncqa.org
For resources, please visit:
www.ncqa.org/snp
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