* BWBTA - July 2014 Presented by Tinu Ige, Perq Soleil * * Past * Great service for the price of a ticket * Current- Cooperation * * Loyalty programs Concierge services (car, hotel, airline) * Future – Convergence * Ultra service for the 1% * Apartment-sized space on aircraft * Single source for service * TMC Services VIP Executive Service Platform (Concierge) * Dedicated or designated '24/7 VIP counselors * Reconfirmation of air, car, hotel bookings * Frequent flyer services * Flight upgrades, waitlist clearance * Companion travel bookings * Sold out' hotel resolution * * Can “flying” be fun? Hidden level of ‘truly VIP service” * First Class Travel o Premium Chauffeur Drive o Inflight experience * Business Class Travel o Airport experience o In flight experience * Economy Class Travel o Family experience o Mood lighting * * 24 hour concierge service * Premier access to unique occasions and events * Guest profile maintenance, allowing for personalized visits * Complimentary luxury hotel car access * Club lounge * Business Center /Comp Wi-Fi * Flexible check-in / check-out * * Morning coffee or water * Morning paper * Meet and greet * $11M insurance on for clients * Reconfirmation for all bookings * Phone app * Background checks * Driving record * VIP agents * * Loyalty Club Membership with Elevated Status * Upgrades * VIP Service * Meet & Greet * Rewards * Counter By-Pass/ Expedited Service at airports * Delivery to the client office * Luxury/ Exotic Vehicle Selection * Dedicated Account Managers for assistance with special requests and resolution of account concerns