10 Guiding Principles for Patient-Centered Care

10 Guiding
Principles for
By Sabrina Rodak
October 2, 2013
All team members are
considered caregivers
• Everyone in the workforce, from
housekeeping staff to the CEO, is
part of patients' care experience
• Each person is expected to put the
patient first
Care is based on continuous
healing relationships
• Focus on the continuum of
care for patients rather than
episodes of care.
• We're here to not only provide
care, but also to provide
healing — a more personal
level of healthcare
Care is customized
• Reflects patient needs, values
and choices
• Recognizes that each patient
is different and may have
different needs and
• It allows the patient's
individuality to be a
component of care
Knowledge and information
are freely shared…
• …between and among patients,
care partners, physicians and
other caregivers
• All members of the care team —
including the patient — need to
be aware of the patient's status
and care plan
• If the patient is going to be the
center of care, [he or she]
absolutely needs to be informed
and part of the decision-making.
Care is provided in a healing
• Comfort, peace and support
are essential, including”
healing gardens
soothing color schemes
pet therapy programs
pleasing scents, such as
lavender or the smell of baked
Families and friends are part
of the care team
• Family and friends are
essential supports for the
patient's healing process
• Not only emotionally, but also
physically, as they can help
patients understand
physicians' instructions
Patient safety is a visible
• Making patient safety a visible
priority demonstrates the
organization's commitment to
patient care
• For example, a campaign
around employee
immunization and hand
Transparency is the rule in the
care of the patient
• Providers should be upfront
and honest with information
so [patients] can make
informed decisions with us
• One way MSHA supports
transparency is by posting its
quality and safety
performance on its website
All caregivers cooperate with
one another
• Common focus on the best
interests and personal goals of
the patient.
• All processes, even those that
don't involve patients, should
be performed from a "patientvalue" perspective
The patient is the source of
control for their care
• A core tenet of patientcentered care
• Making patients the source of
control of their care is the
result of effective deployment
of all other guiding principles
Additional Ways to Empower
• Participation in a patient advisory group
– 6 to 12 patients who provide input on
specific care models, such as diabetes
– Soliciting suggestions from those on the
receiving end of healthcare gives patients
some control over future healthcare
services and helps continue to put patients
first in their decisions
Embedding principles in everyday work
system leaders explicitly connect policies
to one or more of these patient-centered
care principles
Social media policy to optimize
communication and social presence
through the official use of social media