10 Guiding
Principles for
Patient-Centered
Care
By Sabrina Rodak
© Copyright ASC COMMUNICATIONS
2012
October 2, 2013
All team members are
considered caregivers
• Everyone in the workforce, from
housekeeping staff to the CEO, is
part of patients' care experience
• Each person is expected to put the
patient first
Care is based on continuous
healing relationships
• Focus on the continuum of
care for patients rather than
episodes of care.
• We're here to not only provide
care, but also to provide
healing — a more personal
level of healthcare
Care is customized
• Reflects patient needs, values
and choices
• Recognizes that each patient
is different and may have
different needs and
preferences
• It allows the patient's
individuality to be a
component of care
Knowledge and information
are freely shared…
• …between and among patients,
care partners, physicians and
other caregivers
• All members of the care team —
including the patient — need to
be aware of the patient's status
and care plan
• If the patient is going to be the
center of care, [he or she]
absolutely needs to be informed
and part of the decision-making.
Care is provided in a healing
environment
• Comfort, peace and support
are essential, including”
•
•
•
•
•
music
healing gardens
soothing color schemes
pet therapy programs
pleasing scents, such as
lavender or the smell of baked
cookies
Families and friends are part
of the care team
• Family and friends are
essential supports for the
patient's healing process
• Not only emotionally, but also
physically, as they can help
patients understand
physicians' instructions
Patient safety is a visible
priority
• Making patient safety a visible
priority demonstrates the
organization's commitment to
patient care
• For example, a campaign
around employee
immunization and hand
hygiene
Transparency is the rule in the
care of the patient
• Providers should be upfront
and honest with information
so [patients] can make
informed decisions with us
• One way MSHA supports
transparency is by posting its
quality and safety
performance on its website
All caregivers cooperate with
one another
• Common focus on the best
interests and personal goals of
the patient.
• All processes, even those that
don't involve patients, should
be performed from a "patientvalue" perspective
The patient is the source of
control for their care
• A core tenet of patientcentered care
• Making patients the source of
control of their care is the
result of effective deployment
of all other guiding principles
Additional Ways to Empower
Patients
• Participation in a patient advisory group
– 6 to 12 patients who provide input on
specific care models, such as diabetes
programs
– Soliciting suggestions from those on the
receiving end of healthcare gives patients
some control over future healthcare
services and helps continue to put patients
first in their decisions
•
Embedding principles in everyday work
–
–
system leaders explicitly connect policies
to one or more of these patient-centered
care principles
Social media policy to optimize
communication and social presence
through the official use of social media
Comments
Questions?
http://www.beckershospitalreview.com/quality/10-guiding-principles-forpatient-centered-care.html