Troubleshooting Document
Airtel Money Mobile App
Troubleshoot your problems.
1.
2.
3.
Not able to download.
Can’t Open file.
Your phone is set to block installation of applications not obtained from
Google Play.
4.
5.
User Name and Password is incorrect.
Your Retailer List is Empty.
“Not able to download”
1.
2.
3.
4.
Firstly check internet connectivity in your mobile.
Now ensure that you are visiting this link
http://mobile.innosols.co.in/airtel.html .
Still you are not able to download then visit this link in computer and then
transfer it in your phone.
You can also get this file(AirtelMobileApp.apk ) using Bluetooth from
another AMSO.
“Can’t Open File”
 Do not install it from
notification window or
download icon.
 First Go to your File
Manager(My Files,Files) .
 Find AirtelMobileApp.apk
file in download folder.
 Install app from this folder
only.
“Your phone is set to block installation of applications not obtained
from Google Play”
 First Go to your security
settings .
 Allow installation of non
Market applications.
 You can do it by enabling
Unknown sources option.
 Now install the app.
“User Name and Password is incorrect.”
1.
Format for username and password:


2.
3.
4.
5.
User Name: employeecode
Password: employeecode@123
Ex: For employee code V5/13847
login details would be:
UserName:V5/13847 and
Password: V5/13847@123
There is a unique employee code is provided to each AMSO.
Please ensure your employee code is correct.
Password is case sensitive so always put V in caps while entering password.
If you haven't received your employee code please contact your ZMM.
“Your Retailer list is empty”
1.
Contact your ZMM to mapped your retailers.