Creative Communications Julee Cunningham Snohomish County PUD NWPPA •September 2011 Today’s Topics Who we are Campaign variety Conservation campaign Assorted Examples Creative Process Creative Communications • Julee Cunningham, Snohomish County PUD • September 2011 2 Snohomish PUD North of Seattle 320,000 customers 950 employees Creative Communications • Julee Cunningham, Snohomish County PUD • September 2011 3 Who We Are Nine employees in Corporate Communications & Marketing department: Advertising Websites – internal & external Media interaction – reporters, press releases, press tours Internal communications – employee newsletter, flyers, campaigns External communications – e-newsletters, customer magazine, bill inserts, annual report Social media – Facebook, Twitter, YouTube Graphic design Research & Surveying Education Print Shop & Mail Center Creative Communications • Julee Cunningham, Snohomish County PUD • September 2011 4 “Slips, Trips & Falls” Campaign Creative Communications • Julee Cunningham, Snohomish County PUD • September 2011 5 “Working Green” Creative Communications • Julee Cunningham, Snohomish County PUD • September 2011 6 “60th Anniversary” Creative Communications • Julee Cunningham, Snohomish County PUD • September 2011 7 “Team Up & Save” & “Hot Summer Savings” Creative Communications • Julee Cunningham, Snohomish County PUD • September 2011 9 “Meet the Renewables” Creative Communications • Julee Cunningham, Snohomish County PUD • September 2011 10 Conservation @ the PUD This year charged with saving 7.7 aMW with a stretch goal of 8.4 aMW Roughly a dozen conservation programs that can be marketed Residential and C/I 30+ years of staff experience Creative Communications • Julee Cunningham, Snohomish County PUD • September 2011 11 Campaign Background In 2007, general manager charged us with developing conservation campaign Had to be produced with in-house staff Wanted options Developed four Tested on customers & employees Creative Communications • Julee Cunningham, Snohomish County PUD • September 2011 12 Be a Conservation Sensation! Creative Communications • Julee Cunningham, Snohomish County PUD • September 2011 13 Strengths of Approach Different! Light-hearted Helps make a serious topic fun Helps make utility approachable Features customers and employees Creative Communications • Julee Cunningham, Snohomish County PUD • September 2011 14 How the Campaign Developed Super Hero concept Management support essential Wanted to tie in employees Creative Communications • Julee Cunningham, Snohomish County PUD • September 2011 15 Television Commercials Foundational… and the hardest Write scripts Recruit talent & props Feature customers and employees Use outside video/editing Focus on programs Make them light-hearted Creative Communications • Julee Cunningham, Snohomish County PUD • September 2011 21 Customers Volunteer Individuals/couples Iconic Groups – Silvertips, cheerleaders, sports groups, barbershop quartet, firefighters Local “fame” – mayor, county executive, general manager, Rick Steves Creative Communications • Julee Cunningham, Snohomish County PUD • September 2011 22 Weatherization Commercial Creative Communications • Julee Cunningham, Snohomish County PUD • September 2011 CFL Commercial Creative Communications • Julee Cunningham, Snohomish County PUD • September 2011 24 Rick Steves Commercial Creative Communications • Julee Cunningham, Snohomish County PUD • September 2011 25 Year 1 (2008) We covered all the basics – plus some extras Print & online ads Radio Customer newsletter Website & Video Contest Special Tabloid Newsletters Videos Press releases Transit Billboard Lobby posters & employee “sensation” photos Creative Communications • Julee Cunningham, Snohomish County PUD • September 2011 26 E-newsletter Lobby Poster Billboard Transit Then We Started to Push Harder Window clings Special tabloid publications T-shirts Point-of-purchase YouTube channel FaceBook & Twitter pages Envelopes, stationery, business card Creative Communications • Julee Cunningham, Snohomish County PUD • September 2011 30 Most Recent Efforts… Wrapped vehicles Electronic sign Playing cards QR codes Customer games Geocache (121°39'30.261"W 47°57'39.252”N) Creative Communications • Julee Cunningham, Snohomish County PUD • September 2011 35 This Year’s Theme It’s Time to Play… Be a conservation sensation! Kicked it off with calendar Monster mascots Customer and employee games Ad booklet Creative Communications • Julee Cunningham, Snohomish County PUD • September 2011 38 Not Everything Works Capes on Tape video contest County Executive John Curley pitch Creative Communications • Julee Cunningham, Snohomish County PUD • September 2011 40 Success Measurements Mostly, though, things are going right: Exceeded conservation targets for past three years Customers and employees ask to be included Local, regional and national recognition of the campaign Creative Communications • Julee Cunningham, Snohomish County PUD • September 2011 41 Challenges Ahead Tougher goals Higher costs Same budget Fewer programs Challenging audience Stagnant economy Creative Communications • Julee Cunningham, Snohomish County PUD • September 2011 42 Good News! We like challenges! Keeps us hustling Keeps us engaged Keeps us excited about our jobs Keeps us employed Creative Communications • Julee Cunningham, Snohomish County PUD • September 2011 43 Our Creative Process Annual retreat Meet couple times a month Monthly “To-Do’s” Loads of communication plans! Stuff Room Hat box Friday Fun RAKs Include FUN in each day Cheer coaches Creative Communications • Julee Cunningham, Snohomish County PUD • September 2011 44 Cheer Coaches Organized potlucks Provided cereal bar Hosted days for ice cream socials/floats/shakes/ yoguccinos, new Frappucino flavors Starbucks trip Taught how to draw our faces & tie knots Offered trivia and/or quizzes Organized an office-trade Held Pictionary contest Looked for a geocache Set-up Nerf basketball “Hoops” competition Creative Communications • Julee Cunningham, Snohomish County PUD • September 2011 45 Also… Supportive & appreciative management team Variety of talents, styles, ages, temperaments, views in workgroup Loads of good ideas Work as individuals and as a team Team members encouraged to ask hard questions and challenge me and status quo Fast, fluid, flexible Creative Communications • Julee Cunningham, Snohomish County PUD • September 2011 46 The Best Part of My Job My Team! Creative Communications • Julee Cunningham, Snohomish County PUD • September 2011 47 Questions? Creative Communications • Julee Cunningham, Snohomish County PUD • September 2011 48