DoubleClick for Advertisers Classroom Training Version 22, March 11, 2011 Google Confidential and Proprietary 1 Introductions • Name and Title Welcome! • Company Name • Do you have any Internet Advertising experience? • Any previous DoubleClick product experience? 2 Agenda • Unit 1: Introduction Today’s lessons are organized into 4 units: • Unit 2: Admin • Unit 3: Trafficking • Unit 4: Reporting – Additional Training Resources – End-of-Day Review: Game or Quiz • Exercises follow most of the lessons in today’s class. • Look for this icon on the Exercise slides. 3 Unit 1: DoubleClick for Advertisers An introduction to DFA and ad serving Lesson 1.1 Introduction Lesson Objectives At the end of this lesson, you will be able to answer: • What is the ad serving process? • How does DFA work as a thirdparty ad serving solution? • What is my workflow? • What is the media planning process? 5 Process Without a ThirdParty Ad Serving Solution (I) Trafficker 6 Process Without a Third-Party Ad Serving Solution (II) Trafficker Counting Methodology A 4 days Counting Methodology B 1 week Counting Methodology 10 hours C 7 Process With a Third-Party Ad Serving Solution Trafficker DFA <a href …..> Centralized •Management <img src…> •Serving •Reporting <a href …..> •Optimization <img Media src…> Planner <a href …..> <img src…> 8 The Media Planning Process Tags MediaVisor A media plan is created in MediaVisor by the Media Planner DFA DFA DFA Placements are InInDFA, DFA,the an assigned and trafficker creates advertiser and a tags are sent to sites, campaign are thecreated. websites. placements, and ads. An RFP is sent to sites 9 DFA Behind the Scenes Let’s watch a video about DFA and third-party ad serving. Google Confidential and Proprietary 10 DFA Elements: Hierarchy DFA Account Floodlight tags Advertiser Advertiser Floodlight tags Creative Library Campaign Campaign Campaign Placement Placement Placement Placement Placement Placement Ad Placement Placement Placement Ad Creative Library Placement Placement Ad Ad Ad Placement Ad Ad Ad Ad 11 DFA Elements: Hierarchy Awesome Advertising Agency Movies that Rock, Inc. Floodlight tags Local Tourism Creative Library Buildings Explode! Stay-cation Trucks also Explode! Yahoo 728x90 Yahoo 728x90 Yahoo 300x250 Travel 728x90 Yahoo 300x250 WSJ 728x90 WSJ 728x90 Google 300x250 News 300x250 Travel 300x250 Orbitz 300x250 Sports 728x90 Arnold Bruce Vin Steven Sly Trucks Wine Trail Nature 728x90 300x250 300x250 300x250 728x90 300x250 100x140 728x90 12 12 DFA Behind the Scenes Quiz Where Are We? Checkpoint Admin Create a Google Account Create an Advertiser Think about it. • What is the purpose of DFA? Floodlight Site Mapping Trafficking • What ultimately gets sent to the publisher(s)? Create a Campaign • Why might you target your creative? Upload Creatives Create a Placement Ads Assign Creatives Generate & Export Tags Reporting Google Confidential and Proprietary 13 Unit 2: Administration Getting Started in DFA Google Confidential and Proprietary 14 Lesson 2.1: Creating a Google Account Lesson Objectives At the end of this lesson, you will be able to answer: • What is a Google Account? • Why do I need to create a Google Account? • How do I create a Google Account? 15 Google Account What is a Google Account? • A Google Account operates as a single Google sign-in, allowing you access to various Google products. GoogleSign-On Account Single DFA AdWords AdSense • Once you have a DFA log in, you will need to create a Google Account. Google Analytics MediaVisor 16 Google Account Where Are We? Checkpoint Admin Create a Google Account Create an Advertiser Floodlight Site Mapping Trafficking Create a Campaign Create a Placement Upload Creatives Ads Assign Creatives Generate & Export Tags Reporting 17 Lesson 2.2: Creating an Advertiser Lesson Objectives At the end of this lesson, you will be able to answer: • What are the steps to create an advertiser? • How do I set the general properties of an advertiser? 18 Creating an Advertiser An advertiser is the company that buys ad space in a website and supplies creatives for ads. $$$$$$ Creatives 728x90 ad slot ad slot 120x600 ad slot 260x 260 Advertiser 19 Advertisers Overview In DFA, you create advertisers to traffic campaigns. A DFA account must contain at least one advertiser. 20 Creating Advertisers Exercise Where Are We? Checkpoint Admin Create a Google Account Create an Advertiser Think about it. Why do I need to create an advertiser? How many advertisers do you need to create for your account? Floodlight Site Mapping Trafficking Create a Campaign Create a Placement Upload Creatives Ads Now we will practice creating an advertiser. Assign Creatives Generate & Export Tags Reporting 21 Lesson 2.3: Floodlight Lesson Objectives At the end of this lesson, you will be able to answer: • How do I create Floodlight tags? • How do I access and send Floodlight tags? • How do I modify Floodlight tags? 22 Floodlight Tag Overview (I) 23 Floodlight Tag Overview (II) DoubleClick captures To report on a all user activity on a Floodlight activity, the web page containing activity must meet the a Floodlight tag. following criteria: However only the activities that meet certain criteria are used for reporting purposes. • The user needs to have seen an ad served by DoubleClick. • Then, the user needs to have gone to the advertiser’s site within a set timeframe. • The user needs to have performed an activity on a page containing a Floodlight tag. 24 Floodlight Tag Overview (III) • post-click activity: An action performed by a user on a web page containing a Floodlight tag after the user clicked on an ad served by DFA. www.beautifulgirl.com Home Page 728x90 Confirmation Page Thank you for your purchase! • post-impression activity: An action performed by a user in a web page containing a Floodlight tag after the user viewed an ad served by DFA. 25 Floodlight Process User lands on Advertiser’s web page Floodlight Tag identifies user via Double Click COOKIE Looks for most RECENT CLICK Post-Click traffic assigned to appropriate... CLICK FOUND! User counted as POSTCLICK (with matching user cookie) Campaign Site (CLICK- If NO click was THROUGH) found Placement Creative Looks for most recent IMPRESSION (with matching user cookie) Post-Imp traffic assigned to appropriate... User counted as POST-IMPRESSION Campaign Impression found! (VIEW-THROUGH) Site Placement Creative 26 Types of Floodlight Tags There are two types of Floodlight tags: Home Page 728x90 Thank you for your purchase! User 1 User 1 sales tag: counter tag: This Floodlight tag is used to record either the number to record the number of of transactions theanumber times a user or sees web of items purchased by the page. user and the value of the sale. IfWith yousales use counter tags, tags, DoubleClick DoubleClick records either records the number the number of transactions of or times the number a user of items sees purchased a webby page. the user, and the value of the sale. User 1 27 Counter-Tracking Methods User 1T h a n k y o u f o r Usery1o u r p u r c h a s e ! User 1 User 1 User 1 120x600 ad slot 2. countsremoves requestsrequests from a Website 3. Unique: Per Session: user removes all duplicate fromand a user when an ID (such as 1. Standard: counts requests from the same user within an order ID orfrom session is the 728x90 ad slot every request a ID) asame 24-hour period (measured from within a 24-hour period. user, including midnight to midnight Eastern 260x 260 Counter-tracking methods User control repeated requests 1 how long User11 and how Time). User ad slot the activity from the same user. of one user is recorded, User 1 User11 User that user is identified. User 1 For example, even though a user may For example, a user goes returned to atosite a return 10 times to a site, only one 10 times, site and bought and each something, time, theor visit will be reported. useragets had session. counted. If it is a unique There are three The reason why only one visit order ID or session, then theis REPORT: counter-tracking REPORT: reported is because only the first user is counted again. methods: 1 unique ID or session, 10order impressions, visit in 24 hours is considered "unique." All subsequent visits in one user = 1user = 10 one 1 24 hours are disregarded. Floodlight Activities Advertisers Tab Floodlight Activities Activity Group Counter Sales 29 Custom Variables in Floodlight Advertisers Tab Floodlight Configuration Custom Variables 30 Floodlight Tags Quiz Where Are We? Checkpoint Admin Create a Google Account Create an Advertiser Think about it. • • What are the two types of Floodlight tags? Which has a higher priority to the DoubleClick ad server: Post click or post impression? Floodlight Site Mapping Trafficking Create a Campaign Create a Placement Upload Creatives Ads Assign Creatives Generate & Export Tags Reporting 31 Lesson 2.4: Site Mapping Lesson Objectives At the end of this lesson, you will be able to answer: • What is Site Mapping? • Why do I need Site Mapping? • Where do I map a site? • How do I map a site? 32 Site Mapping Why Is Site Mapping Why Do Sites Need to Important?: Why Do Sites Need be Mapped?: What to is be SiteMapped?: Mapping?: • Mapping provides seamless historical • integration Becauseofsome adand new • Before • campaign “Site Mapping” means that siteany naming conventions serving properties placements areto be insites ReportCentral. in DFA need are unique to each trafficked, sites mapped to sites in in Site client, is site mapping • Mapping critical forbe clients who DFA need to Directory. are new Floodlight tags in forcreating each Account mapped to sites DFA. If the mapping needs to occur. is not done, in Site Directory. the Floodlight pixel will not fire. 33 Site Mapping 34 Site Mapping Exercise Where Are We? Checkpoint Admin Create a Google Account Create an Advertiser Think about it. Why do I need Site Mapping? Why is Site Mapping important to trafficking a campaign? Floodlight Site Mapping Trafficking Create a Campaign Create a Placement Upload Creatives Now we will practice mapping a site. Ads Assign Creatives Generate & Export Tags Reporting 35 Unit 3: Trafficking in DFA The trafficking workflow and elements of DFA Google Confidential and Proprietary 36 Lesson 3.1: Creating a Campaign Lesson Objectives At the end of this lesson, you will be able to answer: • What are the steps to create a campaign? • How do I set the general properties of a campaign? 37 Campaigns Overview The Campaign holds information such as start/end dates and Landing Page URLs, and allows for centralized reporting. 38 Landing Pages The “Landing Page” name is the name of your advertiser’s site. All of your Landing Page URLs will be created at the campaign level. Campaign www.newstoday.com www.shopforever.com www.chocolatecentral.com 39 Creating Campaigns Where Are We? Checkpoint Admin Exercise Create a Google Account Create an Advertiser Think about it. • What is included in a campaign? Floodlight Site Mapping Trafficking Create a Campaign Create a Placement Now we will practice creating a campaign. Upload Creatives Ads Assign Creatives Generate & Export Tags Reporting 40 Lesson 3.2: Creating Placements Lesson Objectives At the end of this lesson, you will be able to answer: • What are the steps to create a Placement? • How do I assign general properties to a Placement? • How do I assign pricing and tagging properties to a Placement? • What are the two types of Placement groups? 41 Placements Overview Media Plan Placements 42 Placements 1. A Site in Your DFA Account 2. The Placement The Site Placements The physical location of the advertising slots to which ads are served. Home Page Home Page Home Page 728x90 3. The Creative Size Creative Size Home Page 200 x 250 43 Interstitial Normal AdRequest Requestand andDelivery Delivery Publisher Site Site Publisher DFP DFP Interstitial 20 % Ad Request Ad Served 2% 44 Placement Groups Overview (I) Package – Is a Two types: media buy in 2. Roadblock – same as which the Package, BUT all publisher runs placements in a 1. Package the same size– a group of Roadblock appear placements where placement together (single page or pricing and reporting across different group of pages). need toofbe rolled-up. channels the publisher’s website. 45 Placement Groups Overview (II) Roadblock – Is a takeover of an entire page with one advertiser. 46 Placement Groups Overview (III) Placements are created separately and then assigned to Packages and Roadblocks. Impressions will not be distributed evenly for individual placements. The priority will be to deliver the promised impressions. Not all individual placements will report activity. The user defines which placement is the actual “counter.” 47 Creating Placements Exercise Think about it. Why would I use Package or a Roadblock? What is the difference between using an In-Page or Interstitial Placement? Where Are We? Checkpoint Admin Create a Google Account Create an Advertiser Floodlight Site Mapping Trafficking Create a Campaign Create a Placement Upload Creatives Now we will practice creating a placement. Ads Assign Creatives Generate & Export Tags Reporting 48 Lesson 3.3: Uploading Creatives Lesson Objectives At the end of this lesson, you will be able to answer: • What are the types of creatives? • How do I upload an image creative? • What are the components of a Custom In-Page creative? • How do I upload a Custom In-Page creative? 49 Creatives Overview Creatives 50 Uploading Creatives Campaign The first GIF of a particular Creativesbecomes are size automatically In DFA, you upload creatives the defaultuploaded creative and for the by entering information about campaign.managed in the them into the system and Creatives tab of a Placement: uploading the creative file. Campaign. 160x600 Ad Default Creative A default ad automatically gets created. You need one default GIF for each size per campaign. Your Computer Creative#2 160x600.gif Creative#1 728x90.gif Creative#1 160x600.gif Creative#2 728x90.gif 51 Types of Creatives There are 10 types of creatives that you can use in your ads. 1. Image 2. Custom In-Page 5. Redirect 3.Flash In-Page 6. Internal Redirect 4. Custom Interstitial 7. Interstitial Internal Redirect 8. Rich Media 9. Rich Media Interstitial 10. Mobile 52 Uploading an Image Creative Exercise Think about it. • Name at least three main types of creatives. • Why would I use one type of creative as opposed to another? Now we will practice uploading an image creative. 53 Creative Libraries in DFA There are two You can activate Creative and deactivate Libraries in DFA: creatives at the Campaign Level Advertiser level. Advertiser Level 54 Uploading a Flash In-Page Creative Flash In-Page creatives are creatives that allow for more animation and more user interaction than a GIF or JPEG. Flash In-Page Creative • SWF •Backup GIF 55 Components of a Flash In-Page Creative Flash In-Page Creative Compressed Flash File (SWF) HTML Code Backup GIF or JPEG Image File 56 Uploading a Flash In-Page Creative Where Are We? Checkpoint Admin Exercise Create a Google Account Think about it. Floodlight What kind of creative may you serve that would require you to choose a Flash In-Page creative type? Create an Advertiser Site Mapping Trafficking Create a Campaign Create a Placement Now we will practice uploading a Flash In-Page creative using a template. Upload Creatives Ads Assign Creatives Generate & Export Tags Reporting 57 Lesson 3.4: Creating Ads Lesson Objectives At the end of this lesson, you will be able to answer: • What is an Ad in DFA? • What are the Ad types in DFA? • What are the steps to create a Standard Ad? • What are the steps to add creatives to a Rotation Group? • What are the steps to create a Click Tracker? • How do I assign a placement to a Click Tracker? 58 Ads Overview Ads 59 What Is an Ad? Ad Every time you assign a creative to a placement, an Ad is automatically created. Delivery Dates Landing Pages Creative Dimension Targeting Attributes 60 Standard Ads Campaign Start and End Dates Whether your that ad isis The ad type When would you rotate autocreated orcreate you you autocreated when You can also creatives? Whenitan ad is auto-created, create manually, ato a assign a creative standard ads manually. the start ad and end dates standard is acalled rotation placement is a You would want to rotate from your campaign and of creatives. “standard ad.” You may need your creatives iftoyou wanted the campaign’s default manually create a new to displayPage moreare than one Landing applied. ad to use creative inwith a placement. preexisting creatives. Ad Placement: 160x600 Landing Page Your Computer Creative#2 160x600.gif Creative#1 728x90.gif Creative#1 160x600.gif Creative#2 728x90.gif 61 What Is a Default Ad? Campaign Why a Standard The Might Purpose of a Ad Not Serve? Default Ad • Youthe is paused willadhave one default ad for each • the ad is geosize of creative you targeted and the user have running in falls outside of the your campaign. geo-targeted region Default Ad Default Ad Placement: 160x600 Placement: 728x90 Creative 160x600.gif Creative 728x90.gif • This the ad’s start/end default ad will dates have passed show in the event that your standard ad(s) cannot serve. 62 Creating Standard Ads Exercise Think about it. • When an ad is auto-created, which components of the creative and the campaign make up the ad? Now we will practice creating a Standard Ad. 63 Adding Creatives to a Rotation Group Ads Tab Associate Ad Creatives Rotate your creatives when you want to display more than one creative in a placement. 64 Adding Creatives to a Rotation Group Exercise Think about it. • When would you rotate creatives? Now we will practice adding creatives to a rotation group. 65 Creating a Click Tracker Click trackers are ads that are used to record the number of clicks on….. Click Tracker Ad text links links emails orin other elements that are hardcoded on a website. 66 Creating Click Trackers Exercise Think about it. • When would you create a Click Tracker? Now we will practice creating a Click Tracker. 67 Assigning a Click Tracker to a Placement from the Ads Tab Ads Tab Click Tracker Placements 68 Assigning a Click Tracker to a Placement from the Ads Tab Where Are We? Checkpoint Admin Create a Google Account Create an Advertiser Floodlight Exercise Site Mapping Trafficking Now we will practice assigning a Click Tracker to a Placement from the Ads tab. Create a Campaign Create a Placement Upload Creatives Ads Assign Creatives Generate & Export Tags Reporting 69 Lesson 3.5: Assigning a Creative to a Placement Lesson Objectives At the end of this lesson, you will be able to answer: • Why do I assign creatives to placements? • How do I assign creatives to placements? • What gets created when a creative is assigned to a placement? 70 DFA will automatically create a standard ad when you assign a creative to a placement. Assignments Overview Creatives Standard Ad Placements 71 Assigning a Creative to a Placement Where Are We? Checkpoint Admin Exercise Create a Google Account Create an Advertiser Think about it. What gets created when I assign a creative to a placement? Why do I assign creatives to placements? Floodlight Site Mapping Trafficking Create a Campaign Create a Placement Upload Creatives Now we will practice assigning a creative to a placement. Ads Assign Creatives Generate & Export Tags Reporting 72 Lesson 3.6: Generating and Exporting Tags Lesson Objectives At the end of this lesson, you will be able to answer: • What are different types of HTML tags? • Where can I generate site tags? • What are the two ways to deliver tags to a site? 73 Types of HTML Tags •Standard tags There are many different types of HTML tags •Iframes/JavaScript •JavaScript Standard •Internal redirect tags See Documentation in the Help Center for descriptions of each type of tag. •Click Tracker 74 Tags Overview Tags 75 Generating HTML Tags There are three file DFA automatically type options that you generates the HTML tags download thatcan sites implementorto email. display your ad. Tags DFA Excel HTML Text Important: You must upload a GIF that can be used as a default creative before you can get your tags! 76 Delivering HTML Tags to Sites There are two ways to deliver HTML tags to sites. 1. 2. UseUse thethe DFA DFAdownload email function totodownload function send an the of tags the email tags (with in one the attached) to site three download traffickers. options. You should cc yourself Youoncan the then email.attach the file to your own email and send it to the site. DFA Excel Excel Email attached file HTML to site using DFA HTML TextText 77 HTML Tags Where Are We? Checkpoint Admin Exercise Create a Google Account Create an Advertiser Floodlight Think about it. • What are the different types of HTML tags? • Why would I want to use one type of tag over another? Site Mapping Trafficking Create a Campaign Create a Placement Upload Creatives Ads Now we will practice emailing, downloading, and testing HTML tags. Assign Creatives Generate & Export Tags Reporting 78 Traffic a Campaign on Your Own Exercise Now you will practice trafficking a campaign on your own. 79 Unit 4: Reporting in DFA Measuring the performance of your campaigns Google Confidential and Proprietary 80 Lesson 4.1: Reporting Overview Lesson Objectives At the end of this lesson, you will be able to answer: • How do I access reports in ReportCentral? • What are the steps to create queries and generate reports in ReportCentral? • If Floodlight is enabled for my account, how do I report on Floodlight activities? 81 Reporting Overview 82 What Are Some Features of ReportCentral? 1. create detailed reports about ad serving performance. 2. create and schedule queries. 3. download reports in multiple formats. 4. campaign Floodlight activities are reported in ReportCentral. 83 Navigating ReportCentral ReportCentral has three tabs: 84 Scheduled vs. Manual Queries There are two ways to run queries to generate data for your report: 1. Scheduled. This method runs a query on a set schedule that you create. 2. Only runs a query when you manually click the Run button. 85 File Formats Examples of the four file formats for the same report: CSV file format XML format Excel format HTML format 86 ReportCentral Where Are We? Checkpoint Admin Exercise Think about it. • Why do I need to run queries? • If Floodlight is enabled for my account, how do I report on Floodlight activities? Create a Google Account Create an Advertiser Floodlight Site Mapping Trafficking Create a Campaign Create a Placement Upload Creatives Ads Now we will practice running a query in ReportCentral. Assign Creatives Generate & Export Tags Reporting 87 Lesson 4.2: Summarizing Data Lesson Objectives At the end of this lesson, you will be able to answer: • What is DFA Analytics? • How is it different from ReportCentral? • How do I access DFA Analytics? 88 What Are Some Features of DFA Analytics? 1. DFA Analytics is a visualization tool: 2. Faster reporting: • Allows you to • Generates reports in make visual seconds. comparisons of a campaign's performance over time. 3. Improved frequency: • Summarizes data • Updates impression in interactive and click data about graphs and every 3 hours. charts. 89 DFA Analytics Landing Page With DFA Analytics, you can report on DFA non-targeted metrics DFA Analytics Analytics suchorganizes as: your illustrates by across a your • geo data metrics hierarchy of performance • Country layers, dataallowing through youcharts, to drill down • DMA from a general graphs, and • Zip Code to alists. more And granular level and then back • Browser up again. • Operating System • Connection Speed These options are not available through ReportCentral. 90 DFA Analytics Where Are We? Checkpoint Admin Quiz Create a Google Account Create an Advertiser Think about it. • • Name a criteria on which you can report in DFA Analytics. Name two differences between ReportCentral and DFA Analytics. Floodlight Site Mapping Trafficking Create a Campaign Create a Placement Upload Creatives Ads Assign Creatives Generate & Export Tags Reporting 91 Additional Training Resources Through the Help Center, access to the Sign in registration toAnd the access DFA Help webinar training. Learn Center to take Center for searchable online courses. online help articles, Knowledge Base topics, and answers to your support questions. Help Center: http://www.google.com/support/dfa/ 92 The Learn Center Learn In the by Task DoubleClick or Learn Center, Learn by up you sign Role for live Webinars and can access online training. 93 Evaluation Class: DFA Fundamentals Kindly fill out an online evaluation form. Instructor: __________ Location: __________ Your comments are very valuable to us! Thank you! 94