Medicare Home Health Billing Updates from CGS PHA Annual Conference – State College, PA May 17, 2012 CGS Home Health Claims Data November 1, 2011 – March 31, 2012 Number of Home Health “Claims” Submitted Total of Top 6 HH “Claims” Billing Error Reasons 1,052,833 83,455 (7.93%) 2 Top Home Health Billing Errors • Referred to as Claim Submission Errors (CSEs) • Results in RAPs/claims being rejected (R BXXXX) or returned to provider (RTPd) (T B9997) • Assigned 5-digit reason code which defines error • Impact of CSEs » Creates additional work for billers » Costs agencies $$ » Delays payment for services provided 3 Top CGS Home Health Billing Errors November 1, 2011 – March 31, 2012 Reason Error Caused By Code 38107 FISS can’t find matching RAP 38157/ 38200 U538I 31755 31147 Duplicate billing – same beneficiary/same dates of service/same billing provider Overlap another HHA’s episode HIPPS code/LIDOS mismatch HIPPS code/supply billing mismatch # of Errors 44,372 20,752 8,247 5,404 4,680 4 Top Home Health Billing Errors • ‘Top Claim Submission Errors (Reason Codes) and How to Resolve’ web page, www.cgsmedicare.com/hhh/education/materials/CSEs. html » Lists most common errors by RC » Explains reason for error » Provides suggestions for how to prevent/resolve 5 Top HH+H Provider Inquiries November 1, 2011 – March 31, 2012 Number of Home Health/Hospice Provider Telephone Questions Handled 19,921 Sum of Top 5 Home Health/Hospice Inquiry Reasons 8,658 Percent of Total Inquiries 43.46% 6 Inquiry Triage Process Source of Information: CMS Pub. 100-09, Ch. 6, § 30.17 Top HH+H Provider Inquiries Reason for Call Type of Issues # of Calls Instructions for submitting MSP Billing claims, special billing 2,507 Instructions situations, new billers Provider Enrollment Provider enrollment revalidation 2,208 Requirements Understanding reason code Claim narrative; instructions for 1,949 Correction correcting RAPs/claims 8 Top HH+H Provider Inquiries (cont.) Reason for Call Type of Issues Beneficiary inpatient stay, overlapping HH PPS Claim Overlap episodes/hospice benefit periods Address, CGS mailing addresses, links Phone, Fax, to information on CMS or CGS Web Address Web sites # of Calls 1,006 988 9 Provider Inquiry ‘Resources’ www.cgsmedicare.com/hhh/education/materials/ Resources_Most_Common_HHH_Questions.html List of links, information Review prior to contacting Updated quarterly Based on inquiry data 10 CGS Website • www.cgsmedicare.com 11 CGS Website • Primary links on left • Quick links on right 12 CGS Website • Primary links Primary Link Information Available News & Publication Recent news, join/update listserv, CGS Bulletins, Cahaba’s Newslines Claims Processing Rates/fee schedules, checking claim status, FISS Claims Processing Issues, common FISS status/locations, RA/ERA, submitting paper claims EDI Customer Service PC Print, GPNet, PC-ACE Pro32, FAQs Phone numbers, Mailing addresses, IVR User Guide, Website feedback, Duplicate remit form Education Calendar of events, educational materials, FAQs, 13 Advisory Group, new provider resources CGS Website • Primary links (cont.) Primary Link Information Available Enrollment Electronic funds transfer (EFT), Enrollment packets, revalidation Financial LCDs & Coverage Audits, cost reports, PS&R, credit balance form, rates/fee schedule Levels of appeal, redetermination address, reopenings, resources Active LCDs, home health and hospice coverage guidelines, OASIS Medical Review ADRs, Overview of MR (edits, reason codes), signature guidelines Appeals 14 ‘News & Publications’ Page Current/recent ListServ messages CGS monthly newsletter Cahaba Newslines 15 ‘Customer Service’ Page Telephone numbers Mailing addresses IVR Guide Duplicate Remit form 16 ‘Events & Education’ Page Upcoming Events CGS Resources 17 ‘Educational Materials & Resources’ Page FISS Guide MSP Resources Scroll down for provider-specific resources 18 ‘Educational Materials & Resources’ Page • www.cgsmedicare.com/hhh/education/materials/ index.html Home Health Education Resources 19 ‘HH Claims Filing’ Page 20 ‘HH Claims Filing’ Page 21 ‘HH Coverage Guidelines’ Page www.cgsmedicare.com/hhh/coverage/Home_ Health_Coverage_Guidelines.html 22 ‘HH Quick Resource Tools’ Page • www.cgsmedicare.com/hhh/education/materials/ HH_QRT.html 23 ‘FAQs’ Page HH FAQs MSP FAQs Provider Enrollment FAQs 24 ‘LCDs & Coverage’ Page HH PT LCD HH Coverage 25 ‘Medical Review’ Page ADR information Signature requirements 26 CGS Website Search Engine • Accessible from top of each web page Enter search term and click “Go” 27 Online Provider Services (OPS) • Coming soon! • Another means to: » Check patient eligibility » Obtain claim status » View/order remittance advices (RAs) » Check payment floor status » Verify dates/amounts of last 3 Medicare payments • Must have EDI Enrollment Agreement on file • Watch CGS Bulletins, listservs for more details 28 Questions Home Health Provider Contact Center (877) 299-4500 29