“Organisation wide self sufficient
Information Provision for an Acute Trust
– Mission (Im)possible ! ? ”
Julian Bates – CIO, THIS
18th June 2014 – Health Insights, Birmingham
The Health Informatics Service
Informing Healthcare
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THIS - Information department
Recent times and a Plan
Progress made
What for the future ?
Lessons learnt
The Health Informatics Service is hosted by Calderdale and Huddersfield NHS Foundation Trust
The Health Informatics Service
Informing Healthcare
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THIS hosted by C&H NHS FT - 10 years of age
30 information staff - Trust and CSUs
Data warehouse
Regular reports - demands
More narrative, Information / data
Change required
The Health Informatics Service is hosted by Calderdale and Huddersfield NHS Foundation Trust
The Health Informatics Service
Informing Healthcare
Hi Please could you help me this morning by providing me with the
following:Details 1
Details 2
Details …..
I realise this is quite a lot but if I can get this morning as I need to work on
this this afternoon?
Many thanks
Bob
The Health Informatics Service is hosted by Calderdale and Huddersfield NHS Foundation Trust
The Health Informatics Service
Informing Healthcare
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Common tools
Qlikview BI platform
Big items – eg. Mortality, contract – “piecemeal”
Benchmarking
The Health Informatics Service is hosted by Calderdale and Huddersfield NHS Foundation Trust
The Health Informatics Service
Informing Healthcare
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Large Investment
Information / Business Intelligence
Ideas – in heads only
Research – Best Practice
Taking action
The Health Informatics Service is hosted by Calderdale and Huddersfield NHS Foundation Trust
The Health Informatics Service
Informing Healthcare
Intuitive to Use
Benchmarking
Available to all
who need
all in one place
via one route
Technical
Resilience
BI - what we wanted
(RESULT) – IM&T
Strategy Paper
Modelling /
Alerts
Integration
Real
Time
Easily Accessible
Forecasting
Tailored for
Customer Groups
Organisation
wide
The Health Informatics Service is hosted by Calderdale and Huddersfield NHS Foundation Trust
The Health Informatics Service
Informing Healthcare
2013
STAGE Description
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2014
30/9 07/10 04/11 02/12 30/12 06/1 03/2 03/3 31/3 05/5 02/6 07/7 04/8 01/9 06/10 03/11 01/12
Vn 11 QV & server upgrade
Who to "go see"?, script, user guide
THIS current model review, including draft
model directory
Branding & consistent models
PMU model
IP wait models
Community daily
Servers, back up & dev bus case
CHFT perf model - dataset prep
Analyst awareness
Analyst Training
Tablet demo
OP wait model
Live models - A&E, bed occupancy
CHFT review engagement
Servers, back up & dev impn
Existing reports
Skill analysis
Requirement specification build
Evaluate licence requirement
CHFT perf model - BHJ impn
Impn of requirements (small models)
The Health Informatics Service is hosted by Calderdale and Huddersfield NHS Foundation Trust
The Health Informatics Service
Informing Healthcare
STAGE Description
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Upgraded to
Version 11 Qlikview
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Reviewed
Current Models
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Branding &
Consistency
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Vn 11 QV & server upgrade
Who to "go see"?, script, user guide
THIS current model review, including draft model
directory
Branding & consistent models
PMU model
IP wait models
Community daily
Servers, back up & dev bus case
CHFT perf model - dataset prep
Analyst awareness
Analyst Training
Tablet demo
OP wait model
Live models - A&E, bed occupancy
CHFT review engagement
Servers, back up & dev impn
Existing reports
Skill analysis
Requirement specification build
Evaluate licence requirement
CHFT perf model - BHJ impn
Impn of requirements (small models)
Launched new
models
1st Model on
tablet device
Including “Live”
The Health Informatics Service is hosted by Calderdale and Huddersfield NHS Foundation Trust
The Health Informatics Service
Informing Healthcare
• 10 min updates
• 5 options
The Health Informatics Service is hosted by Calderdale and Huddersfield NHS Foundation Trust
The Health Informatics Service
Informing Healthcare
• daily updates
• trending &
seasonality graphs
• 7 options
• ytd comparison
• multiple data sets
The Health Informatics Service is hosted by Calderdale and Huddersfield NHS Foundation Trust
The Health Informatics Service
Informing Healthcare
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daily updates
joint working
Integration
replaced report
The Health Informatics Service is hosted by Calderdale and Huddersfield NHS Foundation Trust
The Health Informatics Service
Informing Healthcare
all users
1500+
sessions
(95 users)
The Health Informatics Service is hosted by Calderdale and Huddersfield NHS Foundation Trust
The Health Informatics Service
Informing Healthcare
non info
and
finance
users
400
sessions
(59 users)
The Health Informatics Service is hosted by Calderdale and Huddersfield NHS Foundation Trust
The Health Informatics Service
Informing Healthcare
The Health Informatics Service is hosted by Calderdale and Huddersfield NHS Foundation Trust
The Health Informatics Service
Informing Healthcare
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Inpatient
Outpatient
A&E
Referrals
Mortality
Waiting lists
Theatre Utilisation
Incident Reporting
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Bed Occupancy
Clinical Coding
Pathology
Radiology
Community
Therapies
Pharmaceuticals
Contract Monitoring
The Health Informatics Service is hosted by Calderdale and Huddersfield NHS Foundation Trust
The Health Informatics Service
Informing Healthcare
Refining
Big Launch
Tackle the hard
areas – org wide
- triangulate
Certain reports
delivery mode
to stop
Engagement
and support
More for the
clinicians
Benchmarking
Trust
Performance
and Patients
Safety report
Analysts roles to
change
The Health Informatics Service is hosted by Calderdale and Huddersfield NHS Foundation Trust
The Health Informatics Service
Informing Healthcare
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Plan gives focus
Simple and get on
> 1 “prong” – “Sexy stories”
All informed – all helping engage
Manage the expectation
The Health Informatics Service is hosted by Calderdale and Huddersfield NHS Foundation Trust
The Health Informatics Service
Informing Healthcare
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Definitions
Expect knock backs
Big steps not easy
Data feeds get harder !
Complete buy in
The Health Informatics Service is hosted by Calderdale and Huddersfield NHS Foundation Trust
The Health Informatics Service
Informing Healthcare
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On the increase
Spreading to many different service industries
The technology is getting better
Generic, intuitive, easy to use
Customer satisfaction / confidence is increasing
Still the need for face to face interaction
The Health Informatics Service is hosted by Calderdale and Huddersfield NHS Foundation Trust
The Health Informatics Service
Informing Healthcare
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Get on and put the information out there
Have clear plan
Resilience – system and you
Many pronged – plenty to show
Not for all yet – but it can / will be
New generation – the mission will be possible
The Health Informatics Service is hosted by Calderdale and Huddersfield NHS Foundation Trust
The Health Informatics Service
Informing Healthcare
The Health Informatics Service is hosted by Calderdale and Huddersfield NHS Foundation Trust