All About the App
ISV Partner Alliance Value
Citrix, Oracle’s Siebel, and EMC
Documentum Monitoring
Heterogeneous Support ISV Partner Alliance Value
ComTrade
Product Description
Cost
Primary Capability: Provides heterogeneous support.
Licensing: Citrix XenServer, Oracle’s Siebel CRM/BI, and EMC
Documentum Managment Pack (server-based licensing)
Additional Capability: Includes deep application monitoring and
diagnosis.
Product Description: ComTrade Management Packs enable clients to
manage their Citrix, Oracle’s Siebel CRM/BI, and EMC Documentum
environments in real time, get an end-to-end view of how systems are
running, and help gain control over technology investments to improve
their business.
System Center Integration: Citrix, Oracle’s Siebel CRM/BI, and EMC
Documentum Management Packs integrate with System Center
Operations Manager. In addition, Oracle’s Siebel CRM/BI Management
Pack integrates with Microsoft System Center Virtual Machine Manager
(PRO-Enabled Pack).
Next Steps
Citrix XenDesktop, Citrix XenApp, Oracle’s Siebel CRM/BI, and
EMC Documentum Managment Pack (user-based licensing).
Support:
Support Type
Yes
No
Cost
Availability
Self-Help (Web,
Forums)
X
Free
X
Assisted:
Web/Mail
X
Free
X
Assisted: Phone
x
Free for support
contracts
X
Assisted: On-site
x
Consultancy fee
X
Website: managementproducts.comtrade.com
Global Sales Contact: bogdan.viher@comtrade.com
2
Heterogeneous Support ISV Partner Alliance Value
ComTrade – Architecture
Architecture Overview
Resources
Introduction:
www.managementproducts.
comtrade.com/managemen
t_pack/Pages/default.aspx
Resources:
http://www.managementpr
oducts.comtrade.com/resou
rce_library/Pages/default.as
px
Citrix MP Suite
XenDesktop
MP
XenApp MP
Web Interface
MP
XenServer
MP
Documentum
Documentum MP
Siebel
BI
MP
CRM
MP
Product Download:
http://www.managementpr
oducts.comtrade.com/prod
uct_download/Pages/defaul
t.aspx
Provisioning
Services MP
3
Heterogeneous Support ISV Partner Alliance Value
ComTrade – Deployment
Deployment Overview
Resources
Data Sheets:
XenDesktop MP
XenApp MP
XenServer MP
Siebel CRM/BI MP
Documentum MP
Webinars:
Citrix & ComTrade:
XenDesktop MP Webinar
Heterogeneous Support ISV Partner Alliance Value
ComTrade – Case Studies
Case Study #1
Case Study #2
Title: Citrix XenApp Monitoring at a Leading Retail Firm
Title: Siebel CRM Monitoring at a High-Tech Vendor
Summary: ComTrade Management Pack for Citrix XenServer helps
leading retail firm deliver predictable performance of their online services
hosted on XenServer infrastructure
Summary: ComTrade‘s monitoring solution for CRM Field Sales was able
to address the need to proactively monitor Siebel CRM deployment at this
high-tech vendor with sales offices in a number of different locations
Situation: Using a large Citrix XenServer deployment to host their online
business; unavailable hosts or underpowered virtual machines can have an
unpredictable impact on performance of their online services
Situation: Facing issues with the CRM adoption due to delays with
genartion of reporting. Instead of taking a few minutes to generate the
plan, the process took several days.
Solution: ComTrade Management Pack for Citrix XenServer allowed
customer to quickly determine which parts of the virtualization
infrastructure were failing or are underpowered
Solution: Used Siebel CRM Management Pack to identify performance
issues and proacively monitor and resolve reporting delays
Benefit: IT can now deliver highly predictable performance of their online
services by proactively managing underlying XenServer infrastructure and
health of virtual machines.
For More Information: Pending publishing on
www.managementproducts.comtrade.com
Customer Quote:
Benefit: The customer guaranteed end users that reporting and Siebel
accesibility is accurate and CRM predictabilty contributed directly to
improved
For More Information: Pending publishing on
www.managementproducts.comtrade.com
Customer Quote:
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Partner Alliance – Depth ISV
ComTrade Value Proposition for System Integrators
Incentives
Resources:
Sales Incentives:
• Channel Program
Sales
• Sales training
• Access to ComTrade demo environment
• Product webinars
• Product videos
• Pre-sales slide decks
Deployment Incentives
• n/a
Deployment
• POC and deployment resources
• Remote assistance
• Best practices
Support
• 5x8 and 7x24 support options
Coverage by Country – Support and Sales personnel
• Sales personnel (Europe, US)
• Support personnel (Europe)
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