staff performance management
agenda
why
timeline
what’s different
key components of step 1
creating goals
overall process
questions
more effective culture
jaws of culture
university values
Excellence
more out
Collaboration
strategic goals
many in
Integrity
Openness
 “one university”
 focus on




research
students first
faculty success
commit to
communities
simplify systems
and structure
Trust
Diversity
Change/Innovation
Simplicity
Compassion/Empathy
Leadership
positive
results
excellence to eminence
timeline
step 1
step 2
step 3
step 4
September 28
December 21
March 29
July 2
what’s different
step 1
•
•
•
•
goals link to position and/or strategy
minimum performance goals reduced
minimum developmental goals reduced
supervisors can expect more, and staff can
request more
what’s different
step 2 and 3
•
•
•
no significant changes
original documents are sent to HR, 305THO
copies maintained by employee and supervisor
what’s different
step 4
•
•
•
•
•
significant changes
rating for punctuality limited to meets
expectations, or 2.
number of criteria reduced and combined
criteria made more concise
criteria overlap reduced
key components of step 1
university goals – how do these relate to OSUL?
OSUL themes – how do these relate to your position?
values – how do these relate to you?
review overall process – steps 1 – 4
define major position responsibilities
establish expectations
relate university values to the position/performance
review rating definitions and guidelines
key components of step 1
establish at least two performance goals
establish at least one developmental goal
assure alignment with strategic themes/position responsibilities
establishing SMART goals
Specific – focus on specific results that are easily identified
when they are achieved and when they are not
Measurable – include times, quality, quantity oriented
Action-Oriented – make it challenging
Realistic – assure that it’s attainable
Time-Bound – provide deadline or timeline
overall process
step 1 - planning and
goal setting
step 4 performance
evaluation
open two-way
communication
steps 2 and 3 coaching and
feedback
ongoing communicate clear
performance
expectations
LA 1 SMART goal samples
Goal
Improve student assistant attendance
Resources and Action
Steps
partner with HR or other supervisors to identify best practices by October 2012
set routine meetings with each student by November 2012
•
discuss impact on unit
•
review call in procedures
•
review consequences
provide ongoing attendance feedback through June 2013
• take corrective steps at 3 occurrences , consult HR when appropriate/necessary
Desired Results
reduce student call-offs by XX%
Link to Libraries’
strategic themes
and/or major position
responsibilities.
major position responsibilities
libraries strategic themes – services and Infrastructure
Complete By
June 14, 2013
LA 1 SMART goal samples
Goal
Improve student performance
Resources and Action
Steps
identify in coaching and feedback training options by November 1, 2012
participate in coaching and feedback training options by January 2, 2013
set routine meetings with each student January 2013
implement ongoing coaching and feedback sessions February 2013
Desired Results
reduce errors by XX%
increase customer satisfaction by XX%
Link to Libraries’
strategic themes
and/or major position
responsibilities.
major position responsibilities
libraries strategic themes – Service and Infrastructure
Complete By
June 14, 2013
LA 2 SMART goal samples
Goal
Plan usage of available display cases for exhibits
Resources and Action
Steps
work with other OSUL staff to identify potential topics by November 2012
plan semester display timeline by December 1, 2012
work with appropriate unit/staff to obtain display materials by December 2012 for
spring semester displays
work with communications for signage and advertising by December 20, 2012
set up displays by January 2, 2013
Desired Results
provide ongoing displays and information postings to OSUL constituents
Link to Libraries’
strategic themes
and/or major position
responsibilities.
collections, library as intellectual crossroads, major position responsibilities
Complete By
By January 2013 and ongoing
LA 2 SMART goal samples
Goal
Document and revise e-book and web ordering section of the procedures
manual
Resources and Action
Steps
review current section by November 2012
identify and consult with experts by December 2012
draft and route revisions to experts by February 2013
make appropriate edits by March 2013
print and store updated version by April 2013
Desired Results
Provide up-to-date resources for new employees
Provide reference materials for existing employees
Link to Libraries’
strategic themes
and/or major position
responsibilities.
services
infrastructure
major position responsibilities
Complete By
April 2013
HR Generalist SMART goal samples
Goal
Assure that OSUL provides proper documentation and procedures
for appointing interns, practicum students and volunteers
Resources and Action
Steps
gather pertinent information from across U, November 2012
Interview OSUL constituents re: interns, practicum students, volunteers, January 2013
draft materials for review by OHR and legal, February 2013
edit materials , March 2013
create intranet page – post materials, April 2013
Desired Results
All OSUL constituents understand and utilize process for interns, practicum students
and volunteers
Link to Libraries’
strategic themes
and/or major position
responsibilities.
Infrastructure
Major Position Responsibilities
Complete By
April 2013
questions