RISK MANAGEMENT SOFTWARE
RL SOLUTIONS 6 (AKA: RL6)
FOR REPORTING INCIDENTS/OCCURRENCES/EVENTS
AND
CUSTOMER COMPLAINTS AT ALL PROMEDICA FACILITIES
USE RL6 TO:
• Report ANY unexpected patient, visitor, employee, volunteer, student, medical
staff or vendor event.
• Report all events whether an injury occurs or not.
as important to track as injuries.
• Report any complaint from a patient or visitor.
Remember near misses are
IMPORTANCE OF REPORTING ALL EVENTS?
• ProMedica is working hard to become a High Reliability Organization (HRO)
which will increase the safety for all patients and employees.
• In order to become a HRO, ProMedica needs to have accurate and consistent
data about ALL events (Near or Actual) that happen. These events will be
analyzed for process and system issues so we can improve.
• This means it is CRUCIAL that everyone identify and report ALL EVENTS.
WHERE IS RL6 LOCATED?
• Anyone (employee and non-employee) with access to myProMedica can use RL6
• The RL6 links will be on the Applications Tab on myProMedica and will read
•
Risk Management Event Reporting (for the event reporting system)
•
Feedback (for the complaint management system)
• Downtime reporting.
are not working.
Please ask a staff member to guide you if the computers
HOW TO USE RL6
• The reporter will select the icon (such as fall
) that match the event or
complaint to be reported and the correct form will open.
• As selections are made in the form, additional selections will open to help
assure needed information is provided.
• Once the report is completed and submitted, it is electronically routed to
additional individuals for follow-up and tracking.
• Click this link to complete additional education on submitting an event report.
EASY TO USE
• This ease of use should lead to INCREASED
reporting of events
• Increased reporting will give ProMedica more data to
use in our SAFETY EFFORTS
RL6 has an Anonymous Submission Option that can be
selected from the SUBMISSION screen.
• When report is ready to submit, select “More
Actions”, and then choose “Submit Anonymously”.
WHEN DONE, YOU WILL NEED TO LOG-OUT OF
THE RL 6 PROGRAM
• Log-out when you are ready to leave the
program
• To log-out, click on the “Logged in as….”
at the top right corner of the screen.
• Select Logout from the drop down options.
WHAT IS THE DIFFERENCE BETWEEN "LOGOUT"
AND "EXITING" FROM RL6?
•
“Exiting” is the abrupt termination of the application. NEVER exit the system
by clicking on the X in the upper right corner of the browser's window.
• This can cause the report you just worked on to go into a 'file lock'. A report in 'file lock'
is not accessible until a System Administrator unlocks it.
• REMEMBER ALWAYS LOG-OUT when leaving the RL6 Software.
•
FOR EMPLOYEE
EVENTS (INCLUDING
STUDENTS/FACULTY):
• “EMPLOYEE
EVENT” is a special icon regardless of the cause of event (fall,
needle stick, etc)
•
For reporting an employee event, with or without actual injury, be sure to
select the “employee event” icon.
• DO NOT USE fall, infection, etc. for EMPLOYEE events. You will be unable to
complete the report since “Employee” is NOT a choice for “Type of Person
Affected/Involved” when using the other icons.
THANK YOU!
• Thank you for your careful attention to risk and complaint
reporting so we can continue to improve our SAFETY focus.