Chapter 8 Developing Emotional Intelligence

Chapter 8
Developing Emotional Intelligence
The ability to endure some emotional
discomfort in the present in exchange
for greater rewards in the future is
key to success.
Emotional Intelligence
• The ability to manage one’s emotions and stay
on course even when navigating life’s most
challenging storms.
• Complete the following statements:
Right now I feel…
I feel angry when…
I feel afraid when…
I feel sad when..
Right now I feel…
I feel calm when…
I feel peaceful when…
If eel contented when…
Right now I feel…
I feel happy when…
I feel joyful when…
I feel loved when…
Right now I feel…
Now that you have completed the emotional statements attempt to write a poem
or song based on the information that you found out about yourself above.
• You may hear words that unfamiliar to you. Do
not speak at any time during this activity.
• “Up on the Roof”
• I believe I can fly
Marshmallow experiment
• Pg. 213
• Emotional intelligence- ability to deal with
situations and endure setbacks. This is my
• Text offers awareness of our own emotions as
they rise and fall.
4 components of emotional
• Daniel Goleman’s 4 components first 2 deal
with recognizing and dealing with emotions
and the second 2 are social and have to do
with recognizing and effectively managing
emotions in relationships with others.
• Emotional self awareness
• Emotional self management
• Social awareness
• Relationship management
Emotional Self Awareness
• Knowing your feelings in the moment.
• Knowing your feelings as they occur is the
foundation of emotional intelligence and it is
fundamental to effective decision making.
• Those who are aware of their changing moods
are able to deal with and cope with their
feelings instead of trying to escape them.
Having a distraction.
Emotional Self Management
• Managing strong feelings
• Make wise choices despite the pull of
powerful emotions.
• Wait until you have a clear head to deal with
an issue. Do not make a critical decision in the
heat of the moment.
• Offers delayed benefits in place of instant
Social Awareness
• Empathizing accurately with other peoples
emotions. Remember active listening.
• Empathy is a people skill. People who are
empathetic and compassionate are able to
read social signals that reveal what other
people want or need.
Relationship Management
• Handling emotions in relationships with skill
and harmony.
• Must be able to manage the emotions of
others. This includes listening, conflict
resolutions, cooperation, and articulation the
needs of a group.
• Resist saying something that publicly
embarrasses someone else.
How to know your own emotions
• Vocabulary of feelings-extensive list
• Mindful of emotions as they happen- difference between
sadness and happiness
• Understand what is causing your emotion-look behind the
• Recognize the difference between a feeling and resulting
actions-emotions and behaviors are separate experiences,
one internal and one external. “My teacher made me so
angry that I dropped the class.”
• Developing emotional wisdom will help you to be
motivated, negotiate emotional storms, and enhance your
chances of creating your greatest goals and dreams
Reducing Stress
Negative stress reducers
• Stress is defined as any interference that disturbs
a person’s mental or physical well being.
• Negative impact on health.
• College students negative impact on memory,
creativity, concentration, and attention to details.
• Do not deal with stress in ways that will haunt
you in the future. Spending to much money,
eating to much or to little, drugs of any sort. So
do not become a victim and blame others or
Positive stress reduction
• Creators manage emotions intelligently by making wiser decisions/choices
that release the grip of stress and do not mask it. Take actions to avoid
being hijacked by their emotions.
• Make a 32 day commitment to be in charge of your life and not the stress.
Read about the 4 common types of stress that is the most pressing for you
right not. Then choose one of the strategies and commit to it for the 32
days. Then see how you feel. Take one step at a time. This relates to chp. 1
on how to get on course and stay on course.
• How to manage the 4 most common types of stress:
1. Overwhelm
2. Anger and resentment
3. Fear and Anxiety
4. Sadness and Depression
If you feel this often then you have overcommitted yourself. You need to step back, reevaluate, and take action.
How to do this by choosing new behaviors:
Separate from external factor-get help with children, study late, go to lib.
List and prioritize everything you need to do-use next actions list or 6 most important things list, quadrants of what is
urgent and important and what is not.
Delete unimportant actions where you are wasting time and cross it off of the list
Ask for help by delegating some of the A’s and B’s. This frees up time for you.
Spend you time doing only A’s and B’s and this will free up more time to finish other needs on your list. Not to mention,
you will reduce the overwhelming feeling.
Discover time savers-have study cards in the car, cook a large casserole for 2 or three dinners, do all your errands at the
same time, have children to help clean up the house, pay teenagers to occupy young children for several hours at a
bargain price or take them all to the movies while you do your errands.
Say “no”
Keep finances organized- curtail unnecessary spending, pay bills on time, use money management strategies, get a debt
Exercise-you know those perky skinny women that are always happy and perky, they exercise a lot and this produces
endorphins. Endorphins block pain create a sense of pleasure ( Euphoria) and reduce stress.
Choose new thoughts:
Elevate- Look at the problem from a bigger picture-Will this problem be important a year from now. Hope the answer is
no and move on
Trust a positive outcome- Hope for the best and that in the end it will be a blessing
Take a mental vacation- Picture a place you love and visualize yourself there for a few minutes.
Anger and Resentment
When we get angry our brains produce hormones (catecholamine's) that fuel strength and will to fight.
Learn your bodies signals of these such as flush skin, heart racing, and tense muscles. Become a creator
by pausing and not acting impulsively.
Also ask yourself, “ Will I benefit from releasing my anger, or will it cost me dearly?”
To avoid being hijacked by your anger and resentment and possibly doing or saying you may later regret
try these new strategies by choosing a new behavior:
Separate yourself from the problem
Channel anger into positive actions- MADD and Marie Tursi
Choose new thoughts that produce calming thoughts:
Reframe-Look from a different perspective and through a different set of lenses
Distract yourself-shift attention to something positive
Identify the hurt- Then express it in some way, learn from it, and move on
Forgive-Let the person that hurt you off the hook so that you can get the emotional relief that your
deserve. Then forgive them so that you can improve your life. You do not have to forget.
Fear and Anxiety
Do not let fear and anxiety get out of control by worrying or making an issue bigger than it really is.
Test anxiety is common among those in an academic setting and do not let yourself be hijacked by fear
and anger of taking a test. Use some of the following:
Breathe deeply
Prepare thoroughly
Bring a piece of home to tests
Request accommodations
Use visualization techniques
Choose new thoughts to soothe irrational anxieties:
Detach- then trust the outcome will be a positive one
Reframe-”If the worst happens, can I live with it?”
Visualize success-Create a mental movie of you being successful by achieving a goal.
Assume the best- Always try to put a positive spin on the situation by looking for the best that can happen
Face the fear-Just do it- Fear is False Expectation Appearing Real
Say your affirmation- Replace negative and fearful thoughts with positive thoughts and language
Sadness and Anxiety
Fully grieve a lose of someone or something dear to you. Only way to honor and resolve the lose.
Unhealthy sadness is when you feel a dark helpless feeling that polarizes or inhibits your ability to move forward and create
positive experiences in your life.
Creators pay attention to the signs of depression and try to overcome them by helping their body produce natural, moodelevating hormones the following ways are some suggestions:
Do something, anything towards a goal
Listen to uplifting music
Breathe deeply
Help others in need
To choose new thoughts try the following:
Dispute pessimistic beliefs
Socialize with friends and loved ones
Distract yourself in a positive way
Focus on the positive
Find opportunity in the problem by learning a lesson
Remind yourself that “This too, shall pass.”
Just look around and you will see someone who has it worse that you do.
Choose your attitude
• Do you mange your emotions or do they
manage you?
• Pg. 223 second paragraph Frankl
Creating Flow
Highly enjoyable periods of time are known as flow Csikszentmihalyi states.
Flow is also described as the total absorption in what one is doing, by loss of
thoughts or concerns about self, and by a distorted sense of time (often passing
He also believes that the key to creating flow is in the interaction between 2
The challenge a person perceives himself to be facing and the related skills he
perceives himself to possess. (Pg. 226 inset box)
Boredom=skills higher than the challenge
Anxiety=skills are not sufficient to meet the challenge
Flow =equal or below
Creating flow in college
How you choose your schedule and classes. Victims choose on convenience while
creators choose the best instructor regardless of convenience.
Ask which instructors
Demonstrate a deep knowledge of their subject
Show enthusiasm and value of their subject
Set challenging but reasonable learning objectives for their students
Offer learning experiences that appeal to diverse learning styles
Provides a combination of academic and emotional support that give their
students high expectations.
Work and flow
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