2013-Presentation-Copp - Performance Excellence Network

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Tools to Achieve Performance Excellence
INTERRELATIONSHIP
DIGRAPH
PEN Fall Conference, November 12, 2013
Karen Copp, Hennepin County
Concept
• Used to determine which issues should be worked on first
•
•
•
•
•
and how success will be measured
Graphically maps the cause and effect links among items
generated
Encourages teams to think in multiple directions (not just
linearly)
Key issues emerge naturally
Systematically surfaces assumptions and reasons for
disagreement
Allows team to identify root cause(s) when credible data
doesn’t exist
Steps
Town of Andover, MA
Example
• DRIVER: If the focus on
the citizen as a customer
becomes the core of the
town’s vision then
everything else will be
advanced
• OUTCOME: It puts the
preservation of nature in
the town as a key
indicator of the vision
working
Learning Activity
Tips and Tricks
• Avoid rushing through the process
• Don’t choose more than 2-3 key factors to
pursue further
• Pay attention to the collective experience and
intuition of the group
• TRUST THE PROCESS
Reflection
Reflection
Affinity Diagram
Cause and Effect (C/E) Diagram
Tree Diagram
Questions?
Download
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