TRAINING SERIES
The Three-Tier
Service Delivery System
For Adults & Dislocated Workers
WIA
Workforce Investment Act
Three-Tier System Overview
Core Services
Intensive Services
Training Services
WIA
Core Services
Entry-level services that may be assisted or unassisted.
Examples:
Information about labor market & demand occupations
Information about training providers & programs
Information about WIA and other resources in area
Skills assessment
Job readiness workshops
Job search assistance
Resume & interviewing assistance
Testing & background checks required by employer
Mentoring & networking
WIA
Intensive Services
Intensive services provide a more focused and
comprehensive inquiry into a client’s status,
goals, and needs.
Eligibility for intensive services:
Individual must have received at least one core
service, and
Individual must be determined to be in in need
of intensive services to obtain or retain
employment that leads to self-sufficiency
WIA
Intensive Services
When WIA Adult funds are limited, local boards
are required to give priority to low-income
individuals and those who receive public
assistance.
A local board may set the criteria for priority of
service for adults in its area.
WIA
Intensive Services
Examples of Intensive Services:
Comprehensive Assessment
Development of an Individualized Employment
Plan/Career Plan
Counseling
Short-Term Prevocational Services
Stand-Alone Adult Education & Literacy
Case Management
Work-Based Services (work experience or
internship)
WIA
Training Services
Eligible adults and dislocated workers who do
not obtain employment through intensive
services may be referred to training.
Eligibility criteria for training services:
 Individual meets the eligibility requirements
for intensive services
 Individual is unable to obtain or retain
employment through intensive services
WIA
Training Services
Considerations for the appropriateness of
training:
Client assessed as needing the training
Client assessed as having skills, qualifications,
and/or resources needed to succeed in training
Client selects training that is directly linked to
employment opportunities in area or in another
area in which the client is willing to relocate
WIA
Training Activities
Common training activities:
Occupational Skills Training (OST)
On-the-Job Training (OJT)
Customized Training
WIA
Training Activities
Other training activities:
Entrepreneurial Training
Skill Upgrading and Retraining
Programs Combining Workplace Training with
Related Instruction
Training Programs Operated by Private Sector
Adult Education & Literacy in combination
with Other Training
WIA
Occupational Skills Training
Occupational skills training (OST):
Offered in a post-secondary educational setting
Teaches skills necessary for specific
occupation (e.g. carpentry, nursing,
accounting)
Prepares clients for immediate employment
upon completion of training (maybe after
licensure)
WIA
Occupational Skills Training
Occupational skills training:
Results in a degree or certificate
May prepare for entry level as well as
advanced level
WIA
Occupational Skills Training
OST provided by:
Vocational/Technical Institutions
Community Colleges
Universities
Private Postsecondary Institutions
WIA
Occupational Skills Training
Occupational skills training is not:
Apprenticeship (this is a separate WIA training
activity)
General literacy classes (remedial English,
ESL)
General subject postsecondary education (e.g.,
BA in English)
Personal development classes (e.g., yoga)
WIA
Eligible Training Providers
WIA law requires that OST funded with local
WIA funds must be provided by Eligible
Training Providers.
The State and local boards are responsible for
maintaining an Eligible Training Provider List
(ETPL)
WIA
Eligible Training Programs
Eligible Training Programs:
Must be on Targeted Occupation Lists (TOL)
http://www.labormarketinfo.com/wec/targetoccupationlist.htm
WIA
Individual Training Account (ITA)
An ITA acts like a voucher which a WIA
participant may use to pay training expenses,
such as tuition, fees, required books & supplies
WIA-funded Occupational Skills Training:
Customer choice
Generally offered through ITA
WIA
Individual Training Account (ITA)
WIA-funded Occupational Skills Training:
Coordinated with Pell Grants and other
financial aid
RWB may impose a cap on funding of ITAs
Memorandum of Understanding (MOU) with
training institution
WIA
Quality OST
Targets jobs that provide high earnings, strong
employment growth, and opportunity for
individual advancement
Provides students with pathways/ladders for
further education opportunities
Develops and expands the use of technology
Allows transfer to other institution if necessary
Prepares students adequately for licensure,
when required
WIA
Quality OST
Appropriate mix of academic education,
occupational skills, and work-based learning
Well equipped to deal with special populations
(e.g., students with disabilities)
Provides appropriate support services for
students, especially those with barriers
Collects appropriate information about results
and uses data to improve quality
WIA
OST Non-ITA
In rare situations, a WIA client may be enrolled
in OST Non-ITA:
Co-enrollment with another program that
funds the student (e.g., TAA)
RWB enters into contract with Community
Based Organization that specializes in services
to special population with barriers
Statewide Grant authorizes provision of
training through non-ITA
WIA
Quiz 1
Occupational Skills Training must always be
offered through an Individual Training Account.
True
False
WIA
Quiz 2
Match the following activities to the correct tier.
C=Core, I=Intensive
1. Case Management
2. Work-Based Services (e.g., internship)
3. Individual Employability/Career Plan
4. Resume & Interviewing Assistance
5. Labor Market Information
WIA
Quiz 3
To qualify for training, an adult or dislocated
worker must have received at least one core
service and one intensive service.
True
False
WIA
Questions or Additional Information
If you have any questions or for additional
information, please contact DEO’s WIA policy
and technical assistance staff at:
WP_WIAProgramInfo@deo.myflorida.com.
WIA