Build good working relationships
Ease of communication or ‘rapport’
GOOD WORKING RELATIONSHIP
WAY OF RELATING AND
COMMUNICATING
(RESPECT, EMPATHY, COMPROMISE,
CO-OPERATION ,ETC.)
EASE OF COMMUNICATION OR RAPPORT:
mutual understanding
(indispensable to achieve common objectives)
ITC ILO - DELTA Programme
2
Ease of communication or ‘rapport’
EASE OF COMMUNICATION / RAPPORT
PERSONAL AND
PROFESSIONAL
RELATIONSHIP
IT CAN OCCUR NATURALLY
(BETWEEN SIMILAR
PEOPLE)
ITC ILO - DELTA Programme
IT CAN BE
CREATED/IMPROVED
3
Ease of communication or ‘rapport’
It can be built or improved by:
 Using correctly the name of the participant
 Using short sentences
 Finding something in common
 Humor: finding something to smile about
 Empathy: putting yourself in the
participant’s shoes
 Using ‘mirror techniques’ (non verbalcommunication)
ITC ILO - DELTA Programme
4
‘Mirror techniques’
They consist in taking on certain behaviors of
the receiver:
 Reflecting the body posture
 Reflecting the movements
 Adjusting the physical level
 Holding eye contact
 Following the volume, rhythm and tone
SHOWING AUTHENTIC INTEREST
ITC ILO - DELTA Programme
5
DISTANCE LEARNING INDUCTION ACTIVITIES
Preliminary
information
IMPORTANCE OF
THE
INDUCTION
PROCESS
Welcome and
introductions
Exploration of
expectations
Learning contract
ITC ILO - DELTA Programme
6
INDUCTION ACTIVITIES
Detailed and appropriate
information on the course
PROGRAMME
Pre-requisites; objectives, contents, start date, duration, calendar
of activities (if needed), type of assessment and certification
How to proceed in
exceptional cases
ADMINISTRATIVE
MATTERS
SUPPORT
SERVICES
ITC ILO - DELTA Programme
CONTINGENCIES
Costs, payment
mechanisms, registration
dates, etc.
Functions, source of documentation, etc
7
INDUCTION ACTIVITIES
Welcome and
presentation
Participants and
tutors know
each other
ITC ILO - DELTA Programme
Use the name of the other person appropriately
Use short sentences
Use friendly and motivation language
Humor
Empathy
During the
‘first session’
of the course
The ‘ice’ is
broken
Several techniques:
 The tree questions
 Introduction with photos
 Introduction by nicknames
 Tec.
8
INDUCTION ACTIVITIES
Course contents
Exploration of
expectations
• Which are the major needs of the
participants? What are they looking for
• What is the existence knowledge?
Course operations:
•Group work
•Facilitator’s performance
•Personal performance
• to define possible changes to made
•to evaluate the course
ITC ILO - DELTA Programme
9
INDUCTION ACTIVITIES
Learning contract and
work plan
ORGANIZATIONAL
FRAMEWORK
PERSONAL
WORK PLAN
Clarifying the regulatory and institutional frame
of reference (including gender policy)
The proposal put forward by each
participant about how they are going
to organize their participation
It brings together the institutional framework,
the group framework (if applicable) and the
personal commitment
ITC ILO - DELTA Programme
AGREEMENT ON THE
LEARNING CONTRACT
10