The Care Certificate Pilot
In An Acute Setting
Martin Hyland
Bands 1-4 and Widening Participation Lead
The Royal Bournemouth and Christchurch
Hospitals NHS Foundation Trust
The Care Certificate – Why?
Francis Inquiry  Cavendish Review  Care Certificate
Replaces National Minimum Training Standards (NMTS)
and Common Induction Standards (CIS)
Achievement of the Care Certificate should ensure that the
healthcare support worker has the required values, behaviours,
competences and skills to provide high quality, compassionate
care.
The Care Certificate – Who?
Clinical Healthcare Support Workers
All patient/client/service user facing staff across the entire
health and social care workforce
Transferability
Employers
Sectors / Roles
Prioritised to new staff to care
The RBCH Pilot
Starting Point
Prior to July 2014 at RBCH
- Induction for HCSW based on perceived local need
- Not mapped to Common Induction Standards or
National Minimum Training Standards
- 1 Week HCA Induction (Inclusive of mandatory
requirements)
The RBCH Pilot
The HCSW Induction
3 week programme
- 2 week clinical skills classroom
- 1 week supernumerary (minimum)
All days mapped to Care Certificate Standards
Assisting with Patient Hygiene Day
Bed bathing / assisting with hygiene needs
Foot and nail care
Mouth care
Stoma Care
Continence Care
Communication Day
Communication with hearing impaired
Communication with visually impaired
Communication theory and SBAR
Communication workshops
The RBCH Pilot
Assessment
Care Certificate Assessor
- Registered health professional
- Mentor qualification not necessary
Candidate and Assessor complete workbook over 12 weeks
- Assessment in practice
- Under direct supervision
The RBCH Pilot
Completion
Upon completion
- Certificate issued
- Details logged on ESR
- Employee may now work
under indirect or remote
supervision
The RBCH Pilot
Lessons Learnt
Over 100 new employees on programme
Risks
- Cultural shift
- Time to complete workbook
- Bank and part time staff
- Non-mandatory (currently)
The RBCH Pilot
Lessons Learnt
Over 100 new employees on programme
Successes
- Candidates describe empowerment at point of employment
- Education and Training Department able to easily and effectively
monitor HCSW progression following induction
- Line managers and registered staff are actively participating in the
development of HCSW workforce
- Adopting Care Certificate Standards as minimum standard creates
solid foundation of HCSW in order to implement progression
pathways.
Wessex Shared Learning Event
Monday 9 March 2015
•Chilworth Manor, Southampton
•Sharing experiences from the NHS pilots
•Learning and experiences from the third sector
•Hearing from the participants, mentors, educators
•An event for managers, team leaders – in fact anybody who
will have responsibility for implementing the CC.
•PA contact: jenny.vincent@wessex.hee.nhs.uk