Approaches to quality assurance
TIPA’s perspectives
Fatmir Demneri
Different approaches to quality assurance policies
• Approaches focusing on quality of the institutional
process (based on improving the training institution and
the training delivery mechanisms)
• Approaches focusing on quality of training programmes
(accreditation or certification of training programmes)
• Approaches focusing on the quality of outcomes evaluating the outcomes in terms of competences
demonstrated by individuals
Training quality factors
Training quality = quality of all training components
• Training needs assessment
• Process of curricula development & training materials
• Selection of trainers & capacity building
• Training facilities & timing
• Selection of participants (trainees)
• Training evaluation & ppossibilities to implement the
learned new approaches at the work place
Albanian experience
• Training needs assessment:
– Organisational level: performance appraisal interviews + training
plans
– Central level: annual training priorities
• Process of curricula & training materials development
– Design of training within a working group comprising members with
expertise in both designing training programmes and in the technical
field
– Involving client organizations
– Piloting training programmes
– Approving of selected training programmes
What we are doing in TIPA?
1.Undertake individual quality assessment (using CAF)
2.Build consensus among TIPA’s staff members
3.Use results of CAF
•To get information on quality improvement needs
•To identify & prioritise improvement actions
•To develop and implement an improvement plan
•To monitor progress and repeat the assessment
TRAINING DELIVERY (civil servants)
5000
350
4489
Trained civil servants
4500
300
Training courses
288
4000
250
3500
3000
200
2369
2500
2100
150
1791
2000
146
1500
1225
113
100
84
1000
72
50
500
76
0
4
2002
0
2003
2004
2005
2006
2007
Albanian perspective
• TIPA is focusing on improving the quality of its internal
processes and procedures (improving its institutional and
training delivery mechanisms)
• Further consideration is needed to identify:
– The cases when the accreditation or certification of training programmes
should be applied
– How to improve training needs identification process?
– How to implement the evaluation of training outcomes (the extent to
which the trainees improved their performance as a result of applying the
learned knowledge and skills) ?
– How to improve feedback mechanisms between TIPA and its clients ?
– How to increase public organizations’ and their management interest in
the evaluation and validation of the training and learning?
WAY TOWARDS EXCELLENCE
EXCELLENCE AWARD
(EFQM)
ISO standards
(9001, 14000)
First level(s) of EFQM
CAF
OUTPUTS
Institutional Building and Human Resource
Management:
• Methodologies to better deliver training and
management tools
• Guidance documents to develop and test systems to
ensure all resources are managed effectively and
efficiently with maximum economy
Training Systems Development:
• Quality control standards for better systems and
procedures