LAMC
Tutoring Services
Training
Agenda
Overview
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Who, What, Where?
Requirements
Customer Service
Expectations
Our Students
Overview
• Who, What, Where?
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Multimedia Tutors
Child Development Tutors
Accounting Tutors
TRIO/SSS Tutors
Title V SSC & ASC Tutors
ESL & Math Lab Tutors
STEM Center Tutors
EOPS Tutors
Library and Learning Resource Center
• 1st Floor
• Learning Resource Center (LRC)
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Academic Success Center (ASC)
Science Success Center (SSC) moving to East Campus
Info Booth
Computer commons area
Classrooms & offices
• 2nd Floor
• Library
• Basement
• Staff lounge
• Multimedia classrooms, labs,
and offices
Learning Center
The Learning Center
consists of. . .
• Math Lab
• Science Success Center
• Academic Success
Center (ASC)
SSC is
moving!
Math
Lab
ESL
Et al
ASC
STEM
Center for Math and Sciences
• Lower Level
• STEM Office (CMS 14)
• Information
• Main Level
• STEM Tutoring Center (CMS 121)
• Upper Level
• STEM Counselor (CMS 225)
Requirements
• Face-to-Face Training
• Online Training Modules
• Preventing Sexual
Harassment Training
Learning Center Resources
Guide to Tutoring Non-Native English Speaking Students
Learning Center Tutor Training Modules
LACCD Preventing Sexual Harassment
Mission College’s Emergency Response Guide
Expectations
• Customer Service
• Professionalism
• Team Work
Professionalism
• Be on time
• Dress appropriately
• Respect everyone
Team Work
Timing is
Everything . . .
CALL IN ASAP if:
- late
- absent
Dress Code
Tutor Fashion DON’T
Tutor Fashion DO
Dress Code
Tutor Fashion DON’T
Tutor Fashion DO
Respect
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Cell phone
Empathy & compassion
Room noise
Side conversations
Personal issues
No undermining
No gossip
PROCEDURES
Procedures for Students
1. Log in?
2. Confirm appointment?
3. Pick up Tutoring Contract?
Procedures for Tutors
1. Stop your activity to greet the tutee
2. Ask the student’s name
3. Determine student’s need
LAMC STUDENTS
Our Students…
• Re-entry
– Left school for a period of time and has return for
various reasons (i.e., career advancement or change)
• Their needs. . .
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Writing fundamentals
Researching skills
Math skills
Computer skills
Internet skills
Our Students…
• Freshman
– Recently completed high school
• Their needs. . .
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Writing fundamentals
Math skills
Researching skills
Organizational skills
Time management
Eligibility (review with each
lab/center)
 Walk-in Tutoring for any Student enrolled in a Class that is
Supported by Tutoring
 Walk-in Tutoring for all currently enrolled LAMC Students and
required tutoring must be a LACCD course
 Individual and Group Tutoring are Referred by Instructors
through the Faculty Portal or the “Individual Student Referral
Form” and Groups may meet at unique times if six or more
students commit
 One on One Tutoring are Arranged by Coordinators Based on
Student Need as Indicated by Referral Forms
JOB DESCRIPTION
And Other Responsibilities
Job Summary
• Help students to improve their ability to learn and
retain discipline specific material as well as to read,
write, and think analytically
• Provide feedback on student work
• Model how to perform each stage of the learning
process
• Develop tutoring materials
• Help other students to develop motivation, effective
study habits, self-confidence, responsibilities, and
independence
Main Responsibilities
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Tutor students
Complete all tutor trainings
Maintain & upkeep records
Make visits to classes promoting tutoring
services & resources
• Cooperate with other tutors and staff
• Promote tutorial services on campus
• Perform other duties as assigned
RECORD KEEPING
Record Keeping
• Individual Student Referral
Form (?)
• Contract for Tutoring
• Tutor Report
• Student Evaluations
What we DO and DON’T do
MISCONCEPTIONS
We do not
fix things.
WHAT WE DO
Go over reading,
writing, Math &
techniques that can
improve knowledge
in specified area.
STUDENT RESOURCES
Online Resources for Students
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ASC – Reading Plus!
SSC
Title V eLab
STEM
Learning Center
8 Essential Lessons
KEY MEMBERS OF LEARNING
CENTER, SPECIFIC PROGRAMS, AND
STEM STAFF
Learning Center Staff
• Sheila Money
– LC Secretary
– xt. 7756
• Hagop Hadjinian
– Instructional Assistant,
Information Technology
Learning Center Faculty
• Lilit Haroyan
– SSC Lead Coordinator
– xt 7628
• Angela Keshishyan
– ASC Lead Assist. Coordinator
• Marie Zaiens
– LRC Director
– xt 7757
STEM Center Faculty
• Maria Renteria
– STEM Lead Coordinator
– xt 3321
• Mike Fenton
– STEM Director
– xt 7888
Specific Department Faculty
• Steve Nerud
– Accounting
– xt 7657
• Lilamani De Silva
– Child Development Resource
Center
– xt 7673
• Ludi Villegas-Vidal
– EOP&S
– xt 7643
Specific Department Faculty
• Gary Prostak
– ESL
– xt 7758/7666
• David Jordan
– Law
– xt 7720
• Marie Zaiens
– Math 105/112
– xt 7757
Specific Department Faculty
• Curtis Stage
– Multimedia Studies
– xt 7771
• Maricela Andrade
– TRIO/Student Support Services (SSS)
– xt 7823