W&C Division National Survey Outcomes
& Staff Engagement, 2012
With comparison where applicable:
Heart of England NHS Foundation Trust Overall (plus trend)

During 2012, the Trust undertook the National Staff Survey as a census. The National Survey provides a staff engagement rating and by running a census we are able to provide an engagement rate from this data
(which we haven’t been able to do before).
‘Local’ engagement rating was created using employee engagement specialists, Ipsos MORI, some 3 years ago, and therefore, we included those questions into the National Survey to enable us to have benchmark data.
Therefore, you will find in this report:
• Your 2012 National Engagement Score for your directorate
• Your 2012 Local Engagement Score for your directorate and a comparison to your 2011 Local
Engagement Score (if available)
The full data set for your directorate, can be found on the HR website under Wellbeing, then Surveys.
We would encourage all directorates to look closely at the data provided and consider how they can improve staff engagement within their areas. Improved staff engagement leads to improved patient care. With the publication of the Francis Report, it is more crucial than ever to do everything we can to ensure patient care is of the highest possible quality and standard.
For information about staff engagement, please visit NHS Employers website http://www.nhsemployers.org/EmploymentPolicyAndPractice/staff-engagement/Staff-engagement-toolkit
You may also wish to read reports by David McLeod

W&C Division National Results 2012 Local Engagement 2012
OVERALL
Obstetrics & Gynaecology
Paediatrics
69%
68%
72%
56%
49%
62%

W&C Division
OVERALL
Obstetrics &
Gynaecology
Paediatrics
Key Findings
KF01 - Satisfaction with quality of work and patient care able to deliver
70%
KF02 - Percentage of staff agreeing that their role makes a difference to patients
92%
64% 90%
KF03 - Work pressure felt by staff
70%
70%
82% 95% 69%

W&C Division
OVERALL
Obstetrics &
Gynaecology
Paediatrics
Key Findings
KF04 - Effective team working
73%
Kf05 - Percentage of staff working extra hours
73%
KF06 -Percentage of staff receiving jobrelevant training, learning or development in last 12 months
79%
73% 75% 82%
75% 65% 72%

W&C Division
OVERALL
Obstetrics &
Gynaecology
Paediatrics
Key Findings
KF07 - Percentage of staff appraised in last 12 months
77%
74%
KF08 - Percentage of staff having well structured appraisals in last 12 months
27%
24%
KF09 - Support f35rom immediate managers
69%
70%
85% 35% 67%

W&C Division
OVERALL
Obstetrics &
Gynaecology
Paediatrics
Key Findings
KF10 - Percentage of staff receiving health and safety training in last 12 months
56%
51%
KF11 - Percentage of staff suffering work-related stress in last 12 months
KF12 - Percentage of staff saying hand washing materials are always available
54%
57%
55%
58%
68% 45% 49%

W&C Division
OVERALL
Obstetrics &
Gynaecology
Paediatrics
Key Findings
KF13 - Percentage of staff saying hand washing materials are always available
49%
47%
KF 14 - Percentage of staff reporting errors, near misses or incidents witnessed in last month
95%
95%
KF 15 - Fairness and effectiveness of incident reporting procedures
67%
67%
52% 94% 68%

W&C Division
OVERALL
Obstetrics &
Gynaecology
Paediatrics
Key Findings
KF16 - Percentage of staff experiencing physical violence from patients, relatives or public
7%
8%
KF17 -Percentage of staff experiencing physical violence from staff in last 12
1%
1%
KF18 - Percentage of staff experiencing harassment, bullying or abuse from patient, public, relatives
44%
47%
7% 1% 36%

W&C Division
OVERALL
Obstetrics &
Gynaecology
Paediatrics
Key Findings
KF19 Percentage of staff experiencing harassment, bullying or abuse from staff
27%
30%
KF20 Percentage of staff feeling pressure in last 3 months to attend work when feeling unwell
KF21 Percentage of staff reporting good communication between senior management and staff
30%
29%
16%
13%
20% 30% 22%

W&C Division
OVERALL
Obstetrics &
Gynaecology
Paediatrics
Key Findings
KF22 Percentage of staff able to contribute towards improvements at work
61%
59%
KF23 Staff job satisfaction KF24 Staff recommendation of the trust as a place to work or receive treatment
68% 62%
67% 60%
67% 70% 66%

Key Findings
W&C Division
OVERALL
Obstetrics & Gynaecology
KF25 Staff motivation at work KF26 Percentage of staff having equality and diversity training in last 12 months
75%
74%
23%
22%
Paediatrics 77% 26%

W&C Division
OVERALL
Obstetrics & Gynaecology
Paediatrics
Key Findings
KF27 Percentage of staff believing the trust provides equal opportunities for career progression or promotion
88%
86%
KF28 Percentage of staff experiencing discrimination at work in last 12
17%
16%
94% 16%

• Identify improvement opportunities from Strategic Priorities, Key Drivers & internal best practices - clear statement of objectives and measurable results
• Define steps and work plan to achieve objectives - sequential/ parallel and milestones
• Establish a time schedule for each step and overall program - critical path and best/worst case scenarios
• Assign responsibilities for each step and overall program – management levels, dept/functional areas and third-parties
• Determine all resources required – personnel, materials, services and costs
Action plan for
(please write in area)
……………………………………………
…………………
Note: Aim to address a maximum of 3 – 4 improvement areas. Actions to address improvement area can be singular or multiple.
Timescales Resource required Who is responsible
Improvement Area
Be specific. Include brief rationale.
Corporate/local focus?
Actions to address improvement area
Be specific
– avoid generalisations
Lead-up, implementation & evaluation timings?
People, required budget, where budget derived?
Individuals & supporting team?