PEMERINTAH KOTA PONTIANAK
DINAS PENDIDIKAN
PEMERINTAH KOTA PONTIANAK
DINAS PENDIDIKAN
Jl. Letjen. Sutoyo Pontianak, Telp. (0561) 736711, Website: http://dindikptk.net
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Expression of complaining and
handling complainning
TUJUAN
MATERI
SOAL
REFERENSI
PENYUSUN
PEMERINTAH KOTA PONTIANAK
DINAS PENDIDIKAN
Jl. Letjen. Sutoyo Pontianak, Telp. (0561) 736711, Website: http://dindikptk.net
STANDAR KOMPETENSI
To communicate using english in intermediate level
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SK - KD
TUJUAN
KOMPETENSI DASAR
How to identify the expression of complain and
respond in the dialogue
MATERI
SOAL
REFERENSI
PENYUSUN
PEMERINTAH KOTA PONTIANAK
DINAS PENDIDIKAN
Jl. Letjen. Sutoyo Pontianak, Telp. (0561) 736711, Website: http://dindikptk.net
TUJUAN PEMBELAJARAN
1. The student should be able to recognize three
forms of language
2. t he student should be able to use english
language properly as a native speaker
3. The student shauld be able to communicate with
an english native speaker
4. The student should be able to use condition type
2-3 and subjunctive properly
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PENYUSUN
PEMERINTAH KOTA PONTIANAK
DINAS PENDIDIKAN
Jl. Letjen. Sutoyo Pontianak, Telp. (0561) 736711, Website: http://dindikptk.net
MATERI AWAL
a. Complaining
b. Handling a complain
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5
PEMERINTAH KOTA PONTIANAK
DINAS PENDIDIKAN
Jl. Letjen. Sutoyo Pontianak, Telp. (0561) 736711, Website: http://dindikptk.net
MATERI LANJUTAN
If you want to make compalining about something
,remember that a direct complaint or criticism in
english can sound rude or aggressive. The best way
to make complain is by using indirect manner.
Here some of the most common ones.
1.- I’m sorry I have to say this but I think the air
condition in my room doesn’t work properly
2.- I’m sorry to bother you ,but I think the there’s
something wrong with my computer
3.- maybe you forgot to give me a change
4.- I think you might have forgott
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SK - KD
TUJUAN
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PENYUSUN
6
PEMERINTAH KOTA PONTIANAK
DINAS PENDIDIKAN
Jl. Letjen. Sutoyo Pontianak, Telp. (0561) 736711, Website: http://dindikptk.net
MATERI LANJUTAN
5.- Excuse me if I’m out of line , but your work has not
been adequate lately
6.- There may have been a misunderstanding about the
holiday plan
7.- I’m afraid I have to make complain . Some stuff has
gone missing frommy room
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PENYUSUN
7
PEMERINTAH KOTA PONTIANAK
DINAS PENDIDIKAN
Jl. Letjen. Sutoyo Pontianak, Telp. (0561) 736711, Website: http://dindikptk.net
HOME
b. Handling complain
SK - KD
When people apologize, they normally say
“Sorry” and offer to fix the situation
1. I’m sorry, I’ll get someone check it for you
2. Sorry to hear that I’ll send someone up
3. I do apologize .I ‘d like to offer you a 20 %
discount off for our holiday program as a
gesture of goodwill
TUJUAN
MATERI
SOAL
REFERENSI
PENYUSUN
8
PEMERINTAH KOTA PONTIANAK
DINAS PENDIDIKAN
Jl. Letjen. Sutoyo Pontianak, Telp. (0561) 736711, Website: http://dindikptk.net
MATERI AKHIR
Dear Sir
We regret to inform you that one oy your consignment arrived in badly
damaged Condition,its BF/46 containing 100 doz.onset the lid was broken and
the case with its
Content crushed.Its look as if some very heavy cargo had fallen on it.We have
examined
The boxes and find that about 46 dozen are in an unsaleable condition.
Your faithfully
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PENYUSUN
9
PEMERINTAH KOTA PONTIANAK
DINAS PENDIDIKAN
Jl. Letjen. Sutoyo Pontianak, Telp. (0561) 736711, Website: http://dindikptk.net
HOME
SK - KD
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PENYUSUN
10
PEMERINTAH KOTA PONTIANAK
DINAS PENDIDIKAN
Jl. Letjen. Sutoyo Pontianak, Telp. (0561) 736711, Website: http://dindikptk.net
REFERENSI
Referensi
1.Get along english for vocational school grade XII
Intermediate level
2. bahasa inggris untuk SMK Teknik
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PENYUSUN
PEMERINTAH KOTA PONTIANAK
DINAS PENDIDIKAN
Jl. Letjen. Sutoyo Pontianak, Telp. (0561) 736711, Website: http://dindikptk.net
PENYUSUN
NAMA
Dra hadirah......................
NIP
..........................
TEMPAT TUGAS
.SMK Pelayaran pembangunan .....
.Pontianak..............................
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