Incident Management System
Process Flow
RESTRICTED
Line Manager and
Contract Holders
(Designated
Incident Owners)
All Staff and
Contractors
within scope of
HSSE MS
HSSE Support
(S&D)
HSSE Manager
Executive Team
Member
Notification and Reporting
Incident or Near
Miss Occurs
On Going YES
Emergency?
Activate
Emergency
Response
Procedures
NO
NO
Activate
Crisis
Procedures
Injury
Involved?
YES
Commence
Injury
Management
Notification (verbal,
phone, or e-mail) as
soon as possible
and within the
guidelines set in the
incident notification
table Appendix 3:
Requirements for
HSSE Incident
Reporting,
Investigation,
Review, and
Learning.
Direct IMIS
Access
YES
NO
Designated First
Reporter to
submit First Report
(Appendix 4) to
HSSE S&D within
24 HRS.
Not later than 48 hours from
notification through IMIS,
Incident Owner accepts
ownership of the incident or
reassign ownership to another
party if appropriate. Incident
Owner commences the
requirements for investigation
First Reporter
input First Report
into IMIS (within
24 HRS)
1
Incident
Management
Information
System (IMIS)
HSSE S&D
receives First
Report and Inputs
details into IMIS
within 24HRS
Incident Investigation
Incident Management System
Process Flow
RESTRICTED
Line Manager and Contract
Holders (Designated Incident
Owners)
Executive Team
Member
LFI Coordinator
(HSSE Specialist)
HSSE Manager
Investigation, Review, and Learning
1
As soon as
practical, relevant
ET member
determines level of
Investigation:
Investigation Team
Leader (if other
than Incident
Owner);
Investigation
Method (e.g. Tripod,
Causation Model)
YES
Severity Actual 2+
or Potential 3+?
NO
Incident Owner to
commence
investigation
Investigation Team
Leader to
commence
investigation
Within 10 working
days from date of
incident, Incident
Owner to
complete
investigation
details on IMIS
then close the
incident record
Severity Actual 1
or Potential 2?
YES
Within 14 calendar days
from date of incident,
Investigation Team
Leader completes
Significant Incident
Investigation Report
(Appendix 7)
Upon receipt of
signed-off
Significant
Incident
Investigation
Report, Incident
Owner loads
investigation
details and
remedial actions
into IMIS, then
closes the
incident record.
Within 7 calendar
days from receipt of
Significant Incident
Investigation Report,
relevant ET member
reviews and signsoff report and
circulates within ET,
Incident Owner,
Investigation Team
Leader, HSSE, and
the LFI Coordinator.
Within 7 calendar
days from receipt
of Significant
Incident
Investigation
Report, issues out
a Action Alert (LFI
ref. Appendix 8)
Within 5 days from
receipt of signed-off
Significant Incident
Investigation Report,
issues out an
incident
classification as per
Performance
Monitoring and
Reporting
Specifications
(Appendix 2).
Monthly
management
review of incident
and investigation at
ET Level (Tier 2).
Additional action
items may be
identified.
NO
Action items will remain open in IMIS until completed.
Complete Incident
Investigation &
Learning Report
(Appendix 7) and
submit to relevant
LT/ET member, and
the LFI Coordinator
within 15 days from
date of incident.
Monthly
management
review of incident
and investigation
at ET-1 Level
(Tier 1).
Additional action
items may be
identified.
Within 7 calendar
days from receipt
of Incident
Investigation and
Learning Report,
issues out a LFI
Awareness Alert
(ref. Appendix 8)
Corporate
HSE MIS