HARMONIZING DISASTER CASE
MANAGEMENT: 4 MODELS
Cathy Earl
National VOAD AVC
May, 2013
DISASTER CASE MANAGEMENT
1
• Function
2
• Coordination
3
• Structure: 4 models
• Case studies
Copyright 2013 by the General Board of Global Ministries, the United Methodist Church
BACKGROUND
•
•
•
•
•
•
Roots
Relief / Recovery
Disaster Casework
Disaster Case Management
Shared Language
Points of Consensus / Guidance
Copyright 2013 by the General Board of Global Ministries, the United Methodist Church
DISASTER CASEWORK
•
•
•
•
•
•
Relief phase
I&R
Urgent needs addressed
Interim plan
Screen
Transition to case management?
Copyright 2013 by the General Board of Global Ministries, the United Methodist Church
DISASTER CASE MANAGEMENT
• time-limited process
• skilled helper
• partners with survivor
• plan for and
• achieve realistic recovery goals
Copyright 2013 by the General Board of Global Ministries, the United Methodist Church
ROLE
• primary point of contact
• coordinate services and
resources
• address complex disaster
recovery needs
Copyright 2013 by the General Board of Global Ministries, the United Methodist Church
CASE MANAGERS ASK…
•
•
•
•
What does THIS person
in THIS community
need to recover
from THIS disaster?
Copyright 2013 by the General Board of Global Ministries, the United Methodist Church
PROCESS
1
• Outreach, Screen, Intake
2
• Assessment, Planning
3
• Action, Advocacy
4
• Closure, Evaluation
Copyright 2013 by the General Board of Global Ministries, the United Methodist Church
COORDINATION
• A coordinating structure must be
in place to support disaster case
management as part of
successful long term recovery.
Copyright 2013 by the General Board of Global Ministries, the United Methodist Church
CHAOS
Chaotic
Structured
Relief
Recovery
Copyright by the General Board of Global Ministries, United Methodist Church
COMMUNICATION
• Service Criteria and Priorities
•
•
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•
•
•
•
•
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Capacity
Geographic area
Target population
Homeowner / Renter
Financial need
Frail elderly
Disabled
Dependent children
Medical / mental health needs
Copyright 2013 by the General Board of Global Ministries, the United Methodist Church
COOPERATION
Screen
Case
work
Case
Management
Copyright 2013 by the General Board of Global Ministries, the United Methodist Church
LTRG STRUCTURE:
4 MODELS
Copyright 2013 by the General Board of Global Ministries, the United Methodist Church
AUTONOMOUS
Org
Org
Org
LTRG
Copyright 2013 by the General Board of Global Ministries, the United Methodist Church
CO-OP
Org
LTRG
Org
Copyright 2013 by the General Board of Global Ministries, the United Methodist Church
SECONDED
DCM
•ORG
DCM
DCM
•ORG
•ORG
Copyright 2013 by the General Board of Global Ministries, the United Methodist Church
LTRG DEPLOYED
LTRG
DCM
Copyright 2013 by the General Board of Global Ministries, the United Methodist Church
LTRG DCM COMMITTEE
• Coordinates DCM
• Service criteria / priorities
• Resource development
• Training
• Peer case review
Copyright 2013 by the General Board of Global Ministries, the United Methodist Church
LTRG DCM COMMITTEE
• Liaise with committees
• Standardized process
• Equitable access
• Manage funder expectations
Copyright 2013 by the General Board of Global Ministries, the United Methodist Church
LTRG DCM CONSIDERATIONS
• Confidentiality
• Information
sharing
• Conflict of
interest
• Supervision
Copyright 2013 by the General Board of Global Ministries, the United Methodist Church
CASE STUDIES
DCM LAUNCH
Deploy,
Support
Steps
Recruit,
Train
Establish
DCM Support
Mechanism
Build Capacity
Copyright 2013 by the General Board of Global Ministries, the United Methodist Church
REFERENCES
• National VOAD DCM Points of Consensus
• National VOAD DCM Guidance
• United Methodist Committee On Relief: Long
Term Recovery Ministries
• United Methodist Committee On Relief: DCM
Basic Training