Institution-wide Digital Asset Management supporting new models of Higher Education Anita Crotty: 4 Sept 2013: NAVIGATE Higher Education: The challenge to be distinctive Market-driven enrolments Alternate pathways through private providers League tables and reputation perception Australian Polytechnic Network (APN) - Extending access without establishing new campuses SAFFIRE Project - Building capacity to ensure quality and value of the ‘university experience’ Australian Polytechnic Network Canberra Partner on campus, some online intensive, mostly online online only SAF Project 1 – Flexibility and Choice Curriculum development Student support SAFFIRE Project 1. Curriculum development Cultural change Curriculum development Regional delivery 2. Student support Student support Teaching and learning technologies IT environment SAF Project 2 – UCC Access and Support 3. Technology and learning environments Recruitment and professional development 4. Cultural change Administrative review 5. Policy and process review SAF Project 3 - Partnerships SAF Project 5 – UCC HQ Collaboration process Procurement Articulation SAF Project 4 – Repositioning and rebranding Dual qualifications Comms and marketing strategy Web site Social media strategy Stakeholder engagement Market promotion Construction IT Infrastructure Innovative, flexible curriculum Flexibility in ways of studying subjects and courses Range of delivery options – student choice, when, where, how Increased emphasis on interaction and engagement over content delivery and transmission Work-place integration (relate to student’s own professional workplace) Emphasis on content generated by students Collaborative and peer-review models of learning Faster assessment feedback More formative assessment UCx • What course would you like to enrol in? • What do you want to be doing in 5 year’s time? Digital Asset Management • • • • • • • Integration Self-service Analytics and reporting Compliance IP management User interfaces ….. End to End Process • Key characteristics – Must reflect the user view of when they initiate a process and receive a successful outcome – Must reflect the organisation’s view of when the interaction is complete and business need has been met – Must be capable of measuring the user and organisation view of “success” Davis, R. Processes in practice. www.bptrends.com ©2010 Business process Are we efficient enough to keep enrolling and graduating students? marketing of courses management of enrolment delivery of course Student process Make all this effort worth my time. Help ME get to where I want to be. Intellectual property management Make it easy for me to prepare for teaching Make it easy for me not to steal other people’s work by mistake discovery and re-use of content Content creation and sharing Make it easy for me to share stuff with my class In a typical year, UC students have: • • GOODBYE just interesting HELLO measuring success in user terms • • • • logged in around 4 million times, at all hours of the day and all days of the year – 75% of logins are from off campus, from 130 countries – 12% of logins are from mobile devices spent nearly 900,000 hours online in their Moodle sites completed nearly 100,000 online quizzes submitted nearly 140,000 assignments electronically viewed their lecture recordings more than 1 million times created more than 20,000 portfolio pages DAM Project Approach • User stories – As a (role), I want (something) so I can (benefit/outcome) As a student, I want to upload graphics in my Moodle forum so I can support my discussion points. • • • • • • End-to-end process mapping Scope project (BA) Allocate resources (PM) Prioritise deliverables Stage work packages Develop-test-deploy cycle