Required Setup
• Set the config verb ATG_INTEGRATION_ENABLED to 1
• Set the config verb ATG_INTEGRATION_MAPI_USERNAME
to a username that does not exist as a staff account in RN
• This allows MAPI layer to determine if the API calls are
coming from ATG
• Set the config verb ATG_INTEGRATION_MAPI_PASSWD to
a password using which ATG will make the RNow REST API
Calls.
1
• Make sure that ATG RightNow Integration package is installed
on the ATG CSC Servers
• Set the config verb ATG_INTEGRATION_CSC_URL with URL
pointing to the server hosting ATG CSC.
• Set the config verb ATG_INTEGRATION_REST_API_URL
with URL to the server hosting the ATG Rest APIs. It is
required that this URL uses HTTPS.
• This is generally the same as the CSC URL
• Set the config var ATG_INTEGRATION_PASS_PHRASE with
the shared security key to establish a trusted connection.
• Set the config vars ATG_INTEGRATION_REST_API_LOGIN
and ATG_INTEGRATION_REST_API_PASSWD, so that RN
server code can get optlists value from ATG
• Set the config var
ATG_INTEGRATION_MAPI_SEC_IP_RANGE: This is the IP
address range of the ATG server making the PAPI calls.
• Make sure the Countries/States/Province codes are setup with
valid ISO codes.
• If not set with ISO codes, Contact address sync will likely
fail
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