Local Welfare Assistance
Dan Stoneman
6 month update for the Hampshire Advice Network
Managing expectations
 Funding
 Dependency on a discretionary system
 Success measured simply through resolution?
 DWP expectations – benefits gap and sanctions
 Memorandum of Understanding – community resilience
Managing access
 Web page – searchable and accessible
 Hampshire Crisis Information and Advice Line
 Job centre Plus Communication
 CAB relationship
 Hampshire Advice Network
 I&A Providers signed up to MoU’s
Targeting resources to date
 Hampshire Crisis Information and Advice Line
 Hampshire Furniture Reuse Network
 Hitting the Cold Spots
 Food Bank Grants
 Hampshire Advice Network
 Discretionary Budgets – more detail will be covered in annual report
Key relationships
 CAB Framework
 Probation Services
 Childrens Centres
 Libraries and Discovery Centres
 MoU examples – Hostels, Domestic Abuse Services,
Housing Associations, MH community services, substance
misuse etc.
Some key statistics from HCIA
Number of calls to HCIA per month
450
400
415
412
377
374
326
350
300
264
250
200
150
100
50
0
Apr-13
May-13
Jun-13
Total calls: 2,168
Jul-13
Aug-13
Sep-13
Some key statistics from HCIA
HCIA Fulfilment Cash, Voucher and HFRN payments
£4,000
£3,500
£3,000
£2,500
£2,000
£1,500
£1,000
£500
£0
Apr-13
May-13
Jun-13
Jul-13
Aug-13
Sep-13
Apr-13
£405
May-13
£1,877
Jun-13
£2,010
Jul-13
£1,980
Aug-13
£1,905
Sep-13
£2,645
Vouchers
£0
£1,090
£1,440
£3,456
£1,235
£1,150
HFRN
£0
£0
£0
£0
£643
£3,231
Cash
Some key statistics from HCIA
Number of cash, voucher and HFRN payments made by
HCIA
80
70
60
50
40
30
20
10
0
Apr-13
May-13
Jun-13
Jul-13
Aug-13
Sep-13
Apr-13
12
May-13
31
Jun-13
58
Jul-13
58
Aug-13
55
Sep-13
73
Vouchers
0
2
3
7
2
3
HFRN
0
0
0
0
7
13
Cash
Some key statistics from HCIA
HCIA Fulfilment - Value of Payments
£8,000.00
£7,000.00
£6,000.00
£5,000.00
£4,000.00
£3,000.00
£2,000.00
£1,000.00
£0.00
Total Value
HCIA Cash
HCIA
Vouchers
HCIA HFRN
MoU Cash
MoU
Vouchers
MoU HFRN
Apr-13
405.00
405.00
0.00
0.00
0.00
0.00
0.00
May-13
2,967.00
1,877.00
1,090.00
0.00
0.00
0.00
0.00
Jun-13
3,450.00
1,700.00
0.00
0.00
310.00
1,440.00
0.00
Jul-13
5,436.00
1,730.00
0.00
0.00
250.00
3,456.00
0.00
Aug-13
3,783.00
1,810.00
0.00
476.00
95.00
1,235.00
167.00
Sep-13
7,025.68
2,080.00
0.00
1,107.33
565.00
1,150.00
2,123.35
Some key statistics from HCIA
Intended use of cash payments from HCIA
Number of payments
70
60
50
40
30
20
10
0
Food
Gas
Electric
Travel
Baby
items
Toiletries
Clothes
Pet food
Moving
costs
Furniture
Accomm
/ delivery
Apr-13
6
6
9
1
1
0
0
0
0
0
0
May-13
15
20
25
3
1
0
1
0
0
1
0
Jun-13
31
46
49
3
2
2
0
2
1
0
0
Jul-13
47
49
51
3
3
5
0
0
0
0
0
Aug-13
42
35
40
5
4
1
0
0
0
0
2
Sept-13
50
60
60
4
8
5
1
1
2
1
2
Some key statistics from HCIA
Areas covered by MoU Organisations
8
7
6
5
4
3
2
1
0
Case study examples
 Case Study One: Recently unemployed man
 Case Study Two: Single mother moving from
supported lodgings to house
 Case Study Three: Diabetic man placed in emergency
accommodation
Case study examples
 Case Study Four: Couple long term homeless found
accommodation
 Case Study Five: Families with poor home conditions
supported by Locality Team
 Case Study Six: Borough housing supporting family
with resettlement, combination of reuse / vouchers
and discretionary budget
Challenges
 More MoU’s need signing
 Building community capacity – need engagement for more
sustainable solutions and managing capacity of services
and providers
 Targeting limited resources appropriately
 Engagement with budgeting / debt advice services
 Fuel and food poverty
 Continuing to manage expectations
 Services become reliant on funding – future concerns
 Individuals becoming reliant on discretionary payments