Disability Service Database UOW
How to streamline your workload and
generate amazing statistics
Petria McGoldrick
University of Wollongong
Pathways 12 Conference 2014
Session Outline
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Background
Current functions
Feedback & Challenges
Future plans
University of Wollongong UOW
31,464
total student enrolment
12,811
total international students
24,427
students in Australia
UOW Disability Service
1453
students serviced in 2014
34.3%
referral increase 2010-2014
56%
students with mental health disability
Background
• Filemaker ProV11 software
• In-house built UOW Student
Management system – SMP
• Auto-generation of student profile
• Collaborative project
Key features
• Day to day operational system
• Information for uni staff
• Currency of student details and key
dates
• Data collection & reporting
• Case management tools
Current functions
• Assets Management
• Class lists to academics
• RA (Reasonable Adjustments)
document – generation and archiving
• ASSD reimbursement report
Current functions continued
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Report generation for Exams Team
Data collection & reporting
E-files and documents
Programs
Contact Time recording
Case Management tools
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DLO generated reports
Efficient data entry by DLO
Expired registrations & RA documents
Documentation pending
Course completed
Statistics
• Numerous reports in nominated time
periods
• Referrals
• Frequency of individual reasonable
adjustments
• Number of subjects supported
Statistics continued
• International students’ costs
• Number & cost of students’ programs
under $500
• Referral patterns
• Disability groupings/faculty/course
User Feedback
• Improved efficiencies around RA
docs
• Noticeable reduction in exam
“emergencies “
• DLOs can provide more timely &
efficient follow-up
User feedback continued
• Generation of reports and stats in a
timely manner
• Improved service management for
regional campuses
• Very easy and intuitive to use
• Quick access to file notes
Challenges
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Unexpected SMP system changes
Integration of SMP upgrades
IT priorities
Resources
Increased service demands
Future plans
• Stage 2 commences 2015
• Casual Support Staff program
• Matching & recruiting
• Automatic cost allocation, tracking &
reporting
• Auto generation of student notification
emails
• Enhancement of class lists function
Future plans continued
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‘Pop-ups’ & alerts for staff
Exam Team direct access
In-built referrals and other templates
More date-driven features
Assistive Technology enhancements