Cloud nine or cloud over?
A balanced view of our move to hosted services
Elena Menéndez-Alonso
Information Designer, Plymouth University
e.menendez-alonso@plymouth.ac.uk
@eleneena
7th IGeLU Conference | Zurich, 11-13 September 2012
• Background
• Context
• Implementation facts
– Resources
– Timeline
• Experience
• Lessons learnt
Plymouth, UK
Source: Wikipedia
Outline
E. Menéndez-Alonso | 7th IGeLU Conference, Zurich, 11-13 September 2012
2
The University
•
•
•
•
•
•
9th largest UK Higher Education Institution
33,152 students ¹
1269 academic staff ²
1669 non-academic staff ²
Strong regional links
Distance learning / mature
¹ Source: Plymouth University 2009-10
² Source: SCONUL Return 2010-11
E. Menéndez-Alonso | 7th IGeLU Conference, Zurich, 11-13 September 2012
3
The University
• Environmental factors
– Convergence, site redevelopment
– Changes to UK HE Funding
– Organisational change
• Impact and drivers
– Stress on resources
– Business focus
– Student experience
– Digital strategy
E. Menéndez-Alonso | 7th IGeLU Conference, Zurich, 11-13 September 2012
4
The Library
•
•
•
•
•
•
•
24/7 Library
75+ library staff*
500,000+ Books/e-books*
16800+ Unique serial titles*
90 Electronic resource packages*
Growing e-content provision
Supporting the digital strategy
*Source: SCONUL Return 2010-11
E. Menéndez-Alonso | 7th IGeLU Conference, Zurich, 11-13 September 2012
5
Relationship with Ex Libris
2004
Voyager
2006
SFX
2007
MetaLib + Verde
2012
Primo
2012/13
Alma
E. Menéndez-Alonso | 7th IGeLU Conference, Zurich, 11-13 September 2012
6
Reasons for moving to the cloud
•
•
•
•
•
Primo integration
Savings on licensing and hardware
Savings on resources
24/7 technical support
Meeting users expectations
E. Menéndez-Alonso | 7th IGeLU Conference, Zurich, 11-13 September 2012
7
Timeline
Oct 2011:
Primo project
kicks off
Nov 2011:
Voyager 8.1
released
Jan 2012:
Servers ready,
software
installed
Mar 2012:
Primo ‘beta’
launch
E. Menéndez-Alonso | 7th IGeLU Conference, Zurich, 11-13 September 2012
8
Resources
Local team
(Plymouth)
Several EL implementations
Project Office
(Hamburg)
1st Voyager migration
Cloud Services support team
(Amsterdam)
1st Voyager migration
Voyager engineers
(Chicago)
E. Menéndez-Alonso | 7th IGeLU Conference, Zurich, 11-13 September 2012
9
Cloud Over
E. Menéndez-Alonso | 7th IGeLU Conference, Zurich, 11-13 September 2012
10
DOCUMENTATION
E. Menéndez-Alonso | 7th IGeLU Conference, Zurich, 11-13 September 2012
11
COMMUNICATION
E. Menéndez-Alonso | 7th IGeLU Conference, Zurich, 11-13 September 2012
12
In cloud nine
Project management
Great communications and support
Good performance and stability
Less downtime
Fewer CRM incidents
E. Menéndez-Alonso | 7th IGeLU Conference, Zurich, 11-13 September 2012
13
Conclusions
• Watch out for:
• Documentation
– Configuration
– Roles and responsibilities
• Communication
It works
E. Menéndez-Alonso | 7th IGeLU Conference, Zurich, 11-13 September 2012
14
>> thank you <<
E. Menéndez-Alonso | 7th IGeLU Conference, Zurich, 11-13 September 2012
15