Welcome to the Real-Time Cloud for
Nonprofits
Jill Kenney
Senior Sales Engineer
Salesforce.com Foundation
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Who is Salesforce.com?
1/1/1 Model for Strategic Corporate Philanthropy
1% Time
Over 179,500 hours of community service
1% Equity
Nearly $20 million in grants
1% Product
Used by 8,000 nonprofit organizations
+
Corporate Citizen of
the Year Award
Committee Encouraging
Corporate Philanthropy
#7 Top 100 Best
Corporate Citizens
Business Ethics
Magazine
Excellence in
Giving
Codie Awards
Award for Using IT
to Benefit Society
Computerworld
2007 World’s Most
Ethical Companies
Ethisphere
Excellence in Corporate
Volunteerism
Points of Light/Hands On
National Award
Social Enterprise Funds Scale to Increase Impact
Create positive social
change around the globe
Empower nonprofits to
achieve their mission effectively
Product
Discount
Program
Strong Growth In New Customers
72,500+
Paying Customers
Product Donations and Discounts Driving Huge Impact
8,200+
Nonprofit Customers
CY2002
CY2003
CY2004
CY2005
CY2006
CY2007
CY2008
CY2009
CY2010
Serving Nonprofits of Every Shape and Size
Managing Constituent Relationships Well Is Crucial
STAFF
CHAPTERS
VOLUNTEERS
The Real-Time Cloud
Has Transformed the Private Sector
What Does the Real-Time Cloud
Mean for the Nonprofit Sector?
CRM (Relationship Mgmt)
Fundraising
Marketing & Outreach
Constituent Service
Contact Centers
Knowledge Management
Portals
Mission Management
Grant Management
Programs & Projects
Center for Employment Opportunities Helps Formerly
Incarcerated Find Long-Term Employment
Easily implemented total solution for case
management, workflow, and reporting
Customized to manage varied program
requirements and enhanced case management
Provides better support because now able to
follow the progress of program
Reports are easily accessible, providing faster
response to placement and retention trends
Nonprofit Customers Report Real Impact
Source: Salesforce.com Customer Relationship Survey conducted June 2009, by an independent
third-party MarketTools Inc on 6,000+ Customers randomly selected.
Check out the Nonprofit Starter Pack
What is the Nonprofit
Starter Pack?
Implementation tool to
get up and running fast
 Manage complex relationships with
individuals and households
 Maximize the value of your
relationships by tracking affiliations
 Easily create recurring donations
and eliminate tedious manual entry
Find out if the Nonprofit Starter Pack is right for you. Visit:
www.salesforcefoundation.org/products/nonprofit_starter_pack
Get Started Today with A Free Trial
My Apps
Sales Cloud
Free For 30 Days
Service Cloud
The World’s Leading Cloud Computing Apps
Custom Cloud
Chatter
Prospective Customers:
Ask your AE to work with you in
real-time
Existing Customers:
Try the Service Cloud
Get a Free Force.com account
Fundraising in the Cloud
Donors & Households
Real-time Analytics
Everything you need to know about every
donor – all in one place
Move with speed and efficiency with the
insight you need to stay on track
Affiliations
Email & Productivity
Learn how everyone is connected to make
stronger connections with your supporters
Work seamlessly with the tools you already
use everyday
Marketing & Leads
Content Library
Run and track campaigns across all
channels and know where to invest next
No more aimless searching…all of your
collateral, right at your fingertips
Donations & Recurring Gifts
Social Media Integration
Manage one-time and recurring donations
from pledge to collection
Wherever your supporters are, you’ll be there.
Join the conversation
ECommerce
Volunteer & Event Management
Quickly set-up and manage online
payments from your donors
Set-up volunteer tracking and events with the
most usable CRM for nonprofits
Managing Your Mission in the Cloud
Constituents
Social Impact Metrics
Everything you need to know about all of
your constituents – donors, board
members, staff, volunteers and clients
Lay out your plan for affecting social change,
and measure it and report it to your team,
your board and your supporters
Flexible Database
Program Management
Easily set up our database to manage your
data with wizards that walk you through the
process
With management and tracking tools you can
make sure all of the programs you’re running
to meet your mission are on track
Visual Process Manager
Volunteer & Event Management
Design and automate any process or
workflow needed to execute your mission
without code
Need help to achieve your mission? Set-up
volunteer tracking and events with the most
usable CRM for nonprofits
Real-time Websites
Email & Productivity
Get your mission on the web. Quickly and
easily build and run any Web site or Web
application
Work seamlessly with the tools you already
use everyday