3CX – The VOIP PBX for small to medium businesses
Nick Galea, 3CX CEO
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Copyright © 2002 ACNielsen
a VNU company
Agenda
• 3CX intro
• IP PBX market intro
• IP PBX benefits
• How an IP PBX works
• 3CX Phone System
• Become a 3CX partner!
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a VNU company
Company overview
• Founded 2005
• Microsoft Gold Partner
• Partnerships with leading VOIP vendors
• Award winning software
• 1000 downloads per day
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a VNU company
Global presence
• Offices in UK, Miami, Hong Kong & Cyprus
• Web site in 26 languages (also www.3cx.com.tr)
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Copyright © 2005 ACNielsen
a VNU company
IP PBX Estimated Market Increase
IP PBX market increase estimation
2005 - 2011
25
20
$19.5
billion
15
10
5
2005
2009
2011
$9 billion
$6 billion
0
Data based on 'Research and Markets' in 'IP PBX Market Opportunities, Strategies, and Forecasts, 2006 To 2012'
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a VNU company
More IP PBX market facts
• “Replacement of old style PBXs is well
underway” (Forrester)
• “23% of large companies in the US have
deployed IP PBXs” (Forrester)
• “90% expect to complete by 2012” (Forrester)
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IP PBX System Overview & Benefits
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How It Works – IP PBX & SIP phones
• IP PBX server
– talks SIP
• SIP phones
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How it works – PSTN lines
• PSTN lines
through:
• VOIP Gateway
• VOIP Service
Provider
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a VNU company
Benefits for the business owner
• Lowers call costs! –
Use Voip for international calls
Calls between branch offices are FREE
• Lower up front cost of PBX
Less expensive to buy & run
• Eliminate vendor lock in
Cheaper to expand & add features
• Increased productivity of employees
• Offer employees mobility
Retain staff and leverage staff in different
locations
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a VNU company
IP PBX Benefits for the user
• Mobility – Use extension from anywhere
• Increase productivity
Integration with Outlook, CRM – agents can make up
to 30 more calls per week
• Manage phone from Windows
Easy to setup call forwarding, conferencing etc.
• Presence eliminates phone tag
Saves several hours per week
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IP PBX benefits for IT staff
• Adding and moving extensions easier
• Less time explaining how to use a phone
• Easy, web based administration
• Easier to manage
Software, not a proprietary black box
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IT Staff benefits quantified
• Each add, move takes 2 hours LESS
• -4.7 hours LESS support
Per week / IT employee
• -4.7 hours LESS administration
Per week
from “Productivity and the IPC Business Case” Sage
Research Inc.
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a VNU company
Why choose 3CX Phone System?
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a VNU company
3CX Phone System overview
• Open - Based on the SIP Standard
Works with all major SIP phones,
gateways and providers
• Targeted at Small to Medium Businesses
• Low cost
Including voice mail and auto attendant &
call queues
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USP 1 – Runs on Microsoft Windows
• Runs on Windows XP, 2000, 2003 Server
Vista & 2008 server
No need to run Linux
3CX Phone System certified on Windows
Server
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USP 2 - Easy administration
• Easy to install & Manage:
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USP 3 - Windows VOIP client
• Increase mobility and
productivity:
Easily transfer calls
Indicate presence
• Works with
Inbuilt phone
Hardware SIP phone
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a VNU company
USP 4 – Integrates with Outlook
• Launch calls from
Microsoft Outlook
Salesforce.com
No need to redial
number
Automatic logging
Can work with other
CRM
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USP 5 – Completely Software based
• Get faster access to new features
• Easier to scale and manage
• Integrate with your business applications
• Run on Existing Windows machine or virtualize
with Windows Hypervisor
• Backup your PBX to a DVD!
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USP 6 - User Portal
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Other features
• 3CX Tunnel – tunnel all SIP traffic over a
single TCP port
• Receive faxes as PDF files – eliminate
need for fax server
• Phone provisioning for leading phones
• Automatic configuration of providers and
gateways
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Example architecture
PSTN
Patton SN4638 (4BRI)
Office London
Internet
Remote workers
Office Cyprus
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a VNU company
Compatible hardware
• SIP phones – Hardware or Software
3CX, Aastra, SNOM, Linksys
• VOIP Gateways for PSTN lines
Patton, Vegastream, Audiocodes
• Sip trunking / VOIP provider
Nexvortex, Inphonex, Broadvox
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3CX Phone System – Versions
• Free edition
Up to 8 simultaneous calls
Designed to win market share
• Small Business edition
Up to 8 simultaneous calls - $495 - €375
MWI, Presence information, 4 channels of G729, Fax,
Call Park and more
• Pro edition
Up to 16 simultaneous calls - $995 - €795
All of Small Business features incl 8 channels of G729
• Enterprise Edition
Up to 32 simultaneous calls - $1495 - €1150
All of Small Business features incl 16 channels of G729
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Main Competitive Advantages Our clients put it better than us …
“3CX allows medium-sized businesses to work on a corporate scale.
Fantastic!”
- David Buckley, Network Manager, NANT Ltd. UK
“3CX scales well, and is definitely much cheaper to
scale up than comparable hardware PBX” - Ryan
Crompton, Systems Administrator, ZYTO Corp., USA
“We don’t understand VOIP, but we understand 3CX”
- NO TOMATO advertising agency team, The Netherlands
“The 3CX Phone System is a great Windows-based PBX solution for
our company. It is a cost-effective solution which is easy to install and
maintain” - Mike Faster, President, Coyote Creek Consulting, USA
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3CX Partner program
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Copyright © 2002 ACNielsen
a VNU company
Why partner with 3CX?
• 100% channel company!
• Access to leads via our web based portal
• Free partner support (email & chat)
Via web based support system
• Free NFR key for Small Business Edition
• Listing on our website
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Partnership requirements
• Have system already installed and
configured
• Be familiar with the product
• Become first line support to customers
(including installation, configuration)
• Mention the 3CX Phone System on your website
and identify yourself as a 3CX reseller
http://www.3cx.com/partners/index.html
http://www.3cx.com/partners/program.html
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Thank you
• Thank you!
• Sign up as 3CX partner at www.3cx.com
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a VNU company