HOW TO READ A RADAR CHART
RESULTS PRIMER

For core questions, respondents had to rank
minimum, perceived and desired expectations
on a scale from 1 to 9

How do we interpret these scores?
Perceived Score
5.0
7.0
Minimum
Desired
6.0
Adequacy gap:
-1.0
8.0
Adequacy gap:
+1.0
Zone of tolerance
RESULTS PRIMER - RECAP
Minimum – number we don’t want to go below
 Desired – what we aim for; also a measure of
importance of the issue to the user
 Perceived – how we are doing (in users’
perception)

RADAR CHARTS
Service
Collections
Place

Each “spoke” represents a single question

22 core questions
RADAR CHARTS
Minimum score
= 6.55
low
Desired
score = 7.76
Perceived
score =6.34
high
Question LP-3 = A comfortable and inviting location