The SAP CRM rapid-deployment solution delivers preconfigured software. Powered by in-memory technology of SAP HANA, if you choose SAP HANA deployment options.
If your Customer Relationship Management
(CRM) needs are basic, this rapid-deployment solution can provide a permanent answer to your requirements. If your CRM needs are larger, the software can lay the foundation for an incremental evolution toward the comprehensive SAP CRM application.
The SAP CRM rapid-deployment solution includes:
- Account and Contact Management(optional
SAP HANA duplicate check), Activity
Management(optional Microsoft Outlook integration)
- Lead Management, Lean Campaign
Management
-Opportunity Management, Pipeline
Performance Management
- Integrated Enterprise Resource Planning
(ERP) sales order and quotation management (in “standalone” deployment option based on SAP CRM)
-Interaction Center for Service Request
Management, Sales and Marketing (optional
SAP HANA Agent-Inbox Accelerator)
- Interactive reporting (optional based on SAP
HANA Live)
Benefits
Create a more distinctive customer experience
Drives more consistent, relevant interactions
Capitalizes on customer insight with zero latency
Highly ERP integrated business processes
Superior reporting performance
Real-time data access

Software used
• EHP3 FOR SAP CRM 7.0 / NETWEAVER 7.4
• SAP GUI FOR MICROSOFT WINDOWS
• DESKTOP CONNECTION FOR SAP CRM 2.0
(optional: required for integration of
Microsoft Outlook with SAP CRM within scope item Activity Management Using
Desktop Connection for SAP CRM)
• SAP NETWEAVER GATEWAY FOUNDATION
7.4 (optional: required for integration of
Microsoft Outlook with SAP CRM within scope item Activity Management Using
Desktop Connection for SAP CRM)
• SAP HANA PLATFORM EDITION 1.0
(optional)
• SAP HANA ANALYTICS FOR CRM 1.0, with
HANA CONTENT HBA SAP CRM
100(optional: required for CRM interactive
Reporting powered by SAP HANA)
• SAP HANA CRM IC INBOX ACCELERATOR
1.0, with HANA CONTENT CRM IC INB2 100
(optional: required for an accelerated CRM
Interaction Center Agent Inbox powered by
SAP HANA within business process IC
Service Request Management)
• EHP7 FOR SAP ERP 6.0 (Optional: the SAP
CRM rapid-deployment solution can be deployed with or without integration to SAP
ERP)
• SAP SOLUTION MANAGER 7.0 EHP1 or
7.1 or 7.1 ON HANA
• SAP BEST PRACTICES SOLUTION BUILDER and configuration content for SAP CRM and
SAP NetWeaver