SP Housing Event - Developing
Sustainable Move On.
2nd August 2012
Agenda
9.15 - Introduction and Housekeeping Fiona Minchew
9.30 - Presentation by Supporting People Managers
• Adult Services Prevention and Early Intervention
• Proposed staged models for Socially Excluded Services
10.00 – Current Housing situation in Hampshire Presentation by Steve Newton, Head of Housing, Gosport BC
10.30 – Personalisation Presentation by Nicola Youern, YOU Trust
11.00 – Questions
11.15 – Break
11.30 – Dan Stoneman HCC – Social Fund Update
12.00 – Real Lettings Scheme Presentation by Dominic Thompson Two Saints Housing Association
12.30 – Lunch
13.15 – Housing for Integrated Offender Management Clients by Mike Taylor, Society of St James
13.45 – Positive Move On With Service Users Presentation by Tim Spilsbury, Together
14.15 – Coffee
14.30 – Workshop
• Sharing good practice – Innovate ideas for sustainable move on.
15.15 – Round up and Close Event
Supporting People: Prevention
and Early Intervention
Fiona Minchew
Commissioning Manager
(Supporting People)
Hampshire Adult Services Vision:
The Hampshire Model
Early
Intervention
and
Prevention
Crisis Care
and
Reablement
Long Term
Care and
Support
Universal Offer
Maximising Independence
Targeted Resources
First level – provision of universal
services such as information and
advice to the wider community to
help prevent or delay the need for
more targeted social care
interventions.
Second level – targeted social care
services for those who need
immediate safeguarding from
abuse, people in crisis and for
carers.
Third level- targeted or longer
term services involving a
community care assessment
and a financial means test.
Supporting People:
Short Term Prevention and Early Intervention
services
• Socially Excluded Cluster
• Prevention and Delay the need for more
targeted social care interventions
• Improving focus on need for housing
related support; not just housing.
Core Client Groups
(inclusive of any other)
•
•
•
•
Young People
Single Homeless
Generic Floating Support
Mental Health
Staged Models of Service Delivery
Joanne Willis, Linzi Gow and Sarah Jeffery
Supporting People Managers
Current Housing Situation
Steve Newton
Head of Housing
Gosport BC
CURRENT HOUSING ISSUES
HOUSING ISSUES
Steve Newton, Head of Housing Options Gosport BC:
Chair:
• Hampshire YOT Resettlement Consortium
• Hampshire 16/17 year olds homeless steering group.
Member:
•Supporting People district and county core groups
•Hampshire YOT Board.
•HOG & SHOG
SCOPE OF PRESENTATION
CURRENT CONTEXT IN:
•
•
•
•
SOCIAL HOUSING
PRIVATE RENTED HOUSING
HOMELESSNESS
SUPPORTING PEOPLE
Has there been a failure
to effectively
communicate the
increasing and chronic
shortage of housing?
SOCIAL HOUSING
• An increasing gap between supply and
demand
– Reduction in properties due to Right to Buy;
– New developments (builds) insufficient and
short term future does not look bright (over a 5%
reduction in construction -contributed to 0.7% GDP reduction to
30/6/12);
– Increased customer base: e.g. blockages to
accessing equity market, high private rents &
access to private lets, shared ownership.
SOCIAL HOUSING
• The example of Gosport
• Over 6,000 Council properties once
• 3,000 now and less than 2,000 Housing
Association properties (>20% reduction
overall, but population has increased)
• 15 years ago it took an average of 2 years
to get re-housed
• Now the average is about 11 years
SOCIAL HOUSING
Gosport Social Lettings Trends - average time
for rehousing
20
1 bed need average
years wait
15
2 bed need average
years wait
10
3 bed need average
years wait
5
4 bed need average
years wait
0
20
06
/0
7
20
07
/0
8
20
08
/0
9
20
09
/1
0
20
10
/1
1
20
11
/1
2
Years
25
PRIVATE RENTED
• NATIONAL RESULT:
– 65% OF HOMELESS PREVENTION IN 2010/11 WAS
VIA SECURING PRIVATE RENTED
ACCOMMODATION
• INCREASING CONCERNS REGARDING THE
ACCESSIBILITY OF PRIVATE LETS
– Increased competition (equity sector malaise);
• Is the rent in advance/bond model enough?
– LHA changes and HB caps
– Under 35 year rule
– Landlord fear of how welfare reforms will impact
GETTING PRIVATE LETS
– What do we do in response?
• Keep on doing the same old rent in advance/bond?
• More landlord incentives: rent guarantee
schemes?
– Accreditation standards
• Shared housing for under 35’s? and/or
– Lodgings?..... And move-on lodgings?… settled
lodgings?
• Income streams for staffing needs?
• DWP announcement overdue on homeless
accommodation subsidy
HOMELESSNESS
• INCREASING HOMELESSNESS IN
2011/12
– Remember this is from a low base -14%
increase in acceptances. 73% increase in
B&B use in SE England
– Is the increase due to diminishing prevention
results or simply due to more people needing
help?
– Thoughts on the future?
• 50,290 acceptances during
2011/12. This is an increase of
14% from 44,160 in 2010/11
140,000
120,000
• 50,430 households were in
temporary accommodation on
31 March 2012, 5% more than
at the same date last year.
100,000
80,000
• 3,960 (8% of households) were
in B&B. This is an increase
44% compared to the same
date last year.
60,000
40,000
• 45,000 repossessions forecast
for 2012 (CML) which would
represent (a 24% increase on
2011)
20,000
0
Homeless Acceptances
Temporary Accommodation (Snapshot)
• 36,605 landlord possession
claims issued Jan to Mar 2012
(MOJ), 3% higher than in the
fourth quarter of 2011
HISTORICAL SHIFTS IN
ACCOMMODATION COSTS
• Inevitably, reduction in Council housing since the 1970’s
means less low cost housing;
• The increase in housing association movement came
with higher rents;
• In the private sector: the Assured/shorthold regime had
one key aim of increasing rent levels;
• Equity market assessed as 30% over-valued (IMF)
• It is reasonable to conclude that low cost
accommodation options have reduced very markedly in
an era of increasing divergence in wealth -there is more
of the one cost fits all when personal incomes have
gone the other way(???).
SUPPORTED HOUSING
• SUPPORTING PEOPLE BUDGET NOT
RAVAGED IN HAMPSHIRE.
• CUTS IN THE “EXCLUDED CLUSTER”
REDUCED TO 10% IN HAMPSHIRE.
• Relatively speaking these two decisions are a
major achievement.
• In Gosport around 50% of our large statutory
homeless hostel base is silted up with customers
assessed as requiring supported move-on
Delivering Personalised Housing
Support – a practical guide
Nicola Youern
CEO, YOU
Finding out about the service
Have you got a marketing strategy?
Are you easy to contact?
What do current and potential clients
think about your response, and the
information you gave them?
How do you demonstrate to potential
clients that the services you offer give
them choice and control?
How will this service help me
achieve my outcomes?
Do you provide accessible and personalised information?
How do you plan your first meeting with potential clients?
How can this service support clients to achieve outcomes?
How do you recognise skills and potential of clients?
What information could you share with clients about staff skills and
interests?
How do you support clients to establish
&maintain support networks and social links?
Do clients get a personalised offer, giving real
choice and control in key aspects of their
support
Designing support that’s personal to me
How do you work with clients to create their own
support plan and think beyond the service you
directly provide?
Have you agreed with each client how you will
work together and how progress will be
recorded?
Ask each client that uses your service ‘Who
makes the decisions about your care
and support?’
Getting on with my life
How do you know that clients have
maximum choice and control?
Are clients supported to live the life they
want and manage any risks?
Are people important to the client involved
in their life?
Is the client linked into their community in a way that is
valuable to them?
Is the approach you and the client agreed for recording
progress working?
Has the client an opportunity to be involved in all aspects of
service delivery and development?
Reflecting on what I’ve achieve and still
need to do
Has the client decided who they want involved in reviewing their
support?
What does the client feel is important for their future?
What does the client say is going well and needs to continue?
Is the client still hoping for the same things in the future?
Does the client believe the support is making a difference?
What does the client say isn’t going well and needs to change?
Is the client happy with the way they are supported?
Who supports the client through the review process?
Is the client staying safe and well?
Have the risks the client faces changed?
Does the client feel they have more control?
Who does the client say makes the decisions in their life?
Social Fund Update
Dan Stoneman
HCC Adult Services
Dominic Thompson
Real Lettings South
Real Lettings South
In this presentation I hope to be able
to let you know
- what RLS does
–how RLS was set up
-what RLS hopes to be able to do in
the next 12 months
Real Lettings South
Real Lettings South was operational
in December 2011
RLS is a Residential Management
Agency with a difference but its not
an estate agency
-Trading arm of Two Saints
-Social Enterprise /CIC
-Ethical Lettings Agency
Real Lettings South
RLS is a collaboration between Broadway and Two
Saints –both have charitable status
-both work with people threatened with homelessness
-Two Saints is a Registered Provider providing
services in Hampshire, West Berkshire, Dorset and
Oxford. Broadway mainly operates in London
-Combined turnover of £20m
-Real Lettings has over 7 years experience of
Residential Property Management
www.reallettings.com
Real Lettings
Phil Spencer-Patron
‘Real Lettings is an
innovative, exciting
and forward
thinking Social
enterprise’
www.reallettings.com
Real Lettings South
RLS aims are to :-
- increase the supply of accommodation
to people who have a housing need
- provide 150 additional homes by March
2013
www.reallettings.com
Real Lettings South
How will RLS meet the aims ?
- by procuring properties from private
sector landlords and leasing them on
long contracts
- by leasing studios and one bed flats and
to letting them on ASTs at rents within
housing benefit levels
- to provide good quality homes which are
well managed and settled in the longer
term
www.reallettings.com
Why landlords work with Real
Lettings South ?
• We guarantee a monthly income throughout
the period of the lease : no void costs
• Professional residential management service
offering peace of mind for owners
• Security of long term 3 or 5 year leases
• No sign up or other fees
• We guarantee the property will be returned in
the same condition at the end of the lease
www.reallettings.com
Less rent but more income
Example of a typical one bedroom flat
Letting
Agent
Real Lettings
South
Contractual rent @ £525 PCM
£6,300
£5,100
Less 2 weeks void per year
£262
£0
Less admin and AST fees + VAT
£250
£0
Less agents commission @ 10% +VAT
£630
£0
£160
£200
£6,300
£1,502
£4,798
£0
£0
£5,100
£0
£5,100
+£302
£1,510 over 5
years
Inventory and check in + VAT
Professional cleaning and check out
Income
Total deductions
Margin with Real Lettings South
Why work with Real Lettings
South ?
•
•
•
•
•
We will consider properties in all locations
Unfurnished studios
One bedroom properties
Two bed flats in some areas
Referrals from Council Housing Services and
Supported Housing Panels
• Real Lettings South is here to stay and has a
long term stake in the community
www.reallettings.com
New Tenant Assessments
• Tenants all individually assessed by Real
Lettings South by experienced professional staff
• We will not be afraid to say “not yet” to someone
we feel is not ready to live independently
• We will provide Housing Management to help
tenants settle into their new homes
• Tenants will continue to have access to the Real
Lettings Services throughout the tenancy
www.reallettings.com
Real Lettings South projects
West Berkshire
2 years funding from the government
administered by the charity Crisis
– to set up a leasing scheme
– A tenant placement service
– Provide Rent Bonds
To help prevent homelessness and also to
provide move on accommodation from
supported housing
www.reallettings.com
Real Lettings South projects
South Hampshire Cross Authority
1 years funding from the SHCA
– to set up a leasing scheme
– 30 homes
To help prevent homelessness and also
to provide move on accommodation
from supported housing
www.reallettings.com
Real Lettings South projects
Portsmouth City Council
-2 years funding from the Council
– to set up a leasing scheme
– 60 homes
To help prevent homelessness and also
to provide move on accommodation
from supported housing
www.reallettings.com
Real Lettings South
How well is RLS doing ?
- Total of 53 homes =
Havant - 1
Gosport - 2
Fareham - 4
New Forest - 1
Southampton -29
Portsmouth -15
West Berkshire -1
www.reallettings.com
Real Lettings South
What does RLS need to continue to
grow?
To benefit from a growing private sector rental
market RLS needs
-realistic alignment between market rents and
the LHA rate
-cooperation from HB services
-mitigation against the risks from Universal
Credit
-grants to cover staffing costs
www.reallettings.com
Real Lettings South is already
a successful model
• 95% of the tenants successfully maintain
their tenancy compared with 59% in other
schemes working with the same client
group
• Almost 90% of our current landlords plan
to renew their lease with Real Lettings
South
www.reallettings.com
Thank you
For more information
Dominic Thompson
Mobile 07714181894
Dominic.thompson@twosaints.org.uk
www.reallettings.com
Housing for Integrated Offender
Management Clients
Mike Taylor
Society of St James
Integrated Offender Management
Principle 1 – All partners tackling offenders
together
Principle 2 – Delivering a local response to
local problems
Principle 3 – Offenders facing their
responsibility or facing the
consequences
Principle 4 – Making better use of existing
programmes and
governance
Principle 5 – All offenders at high risk of
causing serious harm
and/or re-offending are ‘in scope’
IOM House
IOM House
• Incentivise the IOM
• Short Term Custody
release
• Repeat Offenders
• Timetabled Activities
• Drug Free
• Rewind and peer groups
Increasing Options
•
•
Qualifications
1) Level One football coaching –2) TWIC’s ASDAN fishing Qualification - and Fishery
management qualification –
•
•
Health Checks
St Marys Stadium Tour and health check MOT Thurs 17th Nov 1:30pm, if you have an MOT
then attend 10 sessions of any sport then have another MOT (health check) you will get a
free ticket to watch the mighty Saints.
•
•
Statts – 100 undertaking activities – 60% moving onto accredited courses
Reality
•
•
•
•
•
22 Residents Last Year
2 Moved on to better accommodation
Prison re-calls,
Cant stay clean
‘Other arrangements’
Outcomes Star Chart
Jigsaw
Personalisation
2. Support
Plan
1. Needs Identification
Exit
3. Undertaking
Personalisation
Intervention
Reduction in
substance use
Improved wellbeing, self
esteem and
independence
Improving
Outcomes
Decision making Process
Decision-making
Mechanism
Substance Misuse Worker
acting alone
Substance Misuse Worker,
in consultation with the
Team Leader
Weekly Substance Misuse
Managers meeting
4 Weekly Allocations
Committee Meetings
Budgetary Authority
Speed of Decision
Up to £10 per person
Same day
Up to £30 per person
Usually within 1 working day
Up to £200 per person
Usually within a week
Amounts exceeding £200.
Usually within a month
Positive Move On with Service Users
Tim Spilsbury
Together
POSITIVE MOVE ON
SELF DIRECTED SUPPORT
26 October 2009
THE SELF DIRECTED SUPPORT
HYPOTHESIS
Service users who are able to choose
and direct their support service
provision will significantly engage
more with the service and
demonstrate greater progress in
attaining their recovery goals and
aspirations.
SELF DIRECTED SUPPORT
Stage 1 – SDS Recovery Vouchers
Self directed support enables a greater degree of support package control for
those service users where there has been limited choice and control available.
Each service user creates their own personalised plans detailing how they
want to change their lives and how they would utilise flexible support to do so.
The strength of these models enables services to be responsive to service
user need, giving them greater control and ensuring service user
responsiveness whilst safeguarding the core of support services and the
associated risk.
RECOVERY VOUCHERS
Service Users are allocated Recovery Vouchers
Recovery Vouchers enable service users to identify their own
recovery activities linked to their recovery goals
Recovery Vouchers support empowerment and a introduction to
choice and control
Each voucher represents 1 Hour of support
Vouchers are used by the Service User to:
• DIRECT
• CHOOSE
• ENSURE
• EMPOWER
SELF DIRECTED SUPPORT
Self directed support is identified within the core service
delivery team including the manager.
The flexibility of the service delivery team enables self
directed support to be delivered, enabling service users
to identify and choose additional support within the
outcomes of the service and their recovery star goals.
Self directed support hours would be met by all staff
involved in core service delivery.
OUTCOMES
All SDS activities reflect goals as identified
in recovery star action plans.
Increased community involvement will help
reduce stigma and discrimination
SDS will improve mental health through the
reduction of social isolation.
OUTCOMES
SDS will improve recovery through socioeconomic opportunities and participation
in education.
SDS opportunities will promote recovery
through improved social functioning and
purpose.
SDS opportunities will improve physical
health.
OUTCOMES
SDS options will improve engagement in
specialist community provision and reduce
harm.
SDS activities will improve throughput to
lower supported or independent
accommodation.
HOURS OF SELF DIRECTED SUPPORT
SELF DIRECTED SUPPORT OUTCOMES
NUMBER OF SERVICE USERS ENGAGED IN INDEPENDENT LIVING SKILLS
THROUGH SDS.
NUMBER OF SERVICE USERS ENGAGED IN SOCIAL INCLUSION THROUGH THE
SDS.
NUMBER OF SERVICE USERS ENGAGED IN PERSONAL HEALTH
ACTIVITIES THROUGH THE SDS.
NUMBER OF SERVICE USERS ENGAGED IN EDUCATION,
TRAINING, EMPLOYMENT AND VOLUNTEERING THROUGH SDS.
SELF DIRECTED SUPPORT
Stage 2 – SDS ISF
Services delivered through the individual service fund identify a
split between core support costs and variable support costs.
Service users are allocated a fixed amount to identify support as
appropriate to their recovery goals and aspirations.
As service users move into stage 2 recovery they will be able to
identify and choose how and when they receive support whilst
the service maintains the core element of support provision, this
includes continually monitoring risk factors and ensuring support
is consistent with risk awareness and minimisation.
Stage 2 will prepare service users to identify
and purchase their own support when they
move on identifying the most appropriate
support for them and ensuring that they
continue to use the recovery star in their ongoing reintegration into full independent living.
Service users have the option to:







Choose their support provision from a flexible staff team whilst still benefitting
from established core provision.
Choose from staff profiles which member of staff they feel BEST FITS their
interests and needs.
Be allocated an individual service fund (ISF) to purchase staff time/support and
therefore fully prepare for independent living.
Identify when they wish to receive their support as convenient to them.
Identify which recovery pathways are most meaningful to them and identify
activities to meet those recovery goals
Be supported by their chosen support worker to access external support
providers and community support options as required.
Have the option to work with their chosen support worker after leaving the
service to ensure continuity and minimise relapse (identified through a personal
budget either allocated through a service fund or through direct payments).
The ISF fund enables service users to choose and direct their own support by
identifying the flexible element of their support around the core component.
Sharing Good Practice – Innovative
Ideas for Sustainable Move On
Workshop
Round Up
Fiona Minchew
HCC Supporting People