Exede Business
• Top Benefits:
– Persistent IP
• Security, cameras, remote
access, etc.
– Faster speeds
• 15 Mbps downloads
• 4 Mbps uploads
– Generous data plan
– Priority maintenance
• Note: Special installer
certification required for
Exede Business
Confidential
Persistent IP Address
• Gives your customer the same IP address each time
the customer’s device connects to Internet without
the need to manually configure
• Needed by many small to medium-sized businesses
for:
– Security systems
– Point-of-sale devices
• Up to 3 persistent IP’s included with each Exede
Business account
Important! Exede Business is not recommended for a business that
needs to live-stream its security video for extended periods of time. The
data caps may not be adequate for this type of account usage. The
Exede Business data caps are normally sufficient if used to log in
periodically.
Confidential
Exede Business
Buy More
1 GB: $15.00
10 GB: $100.00
Note: Unused Buy More data doe not roll over to the next billing cycle.
Confidential
Business – Additional Terms
Service Call Charges:
• First 90 days after account activation:
No charge
• > 90 days after account activation:
$175.00
• Customer not billed for replacement CPE
Early Termination Fee:
• $15.00 per each remaining month of the contract
Customer Billing:
• Non-recurring standard install fee: at time of order, ViaSat bills $299.99
First month’s bill: Upon activation, ViaSat bills the account one month of service in
advance, plus any necessary prorated service fee along with any applicable taxes.
Monthly recurring bill: Monthly bill on billing cycle date associated with the account
activation date.
Confidential
Availability
SI Dealers: Exede Business is only available in ViaSat-1 beams.
Confidential
Targeting the right Customers for
Exede Business
• Primary Service:
– Meets the needs of businesses that need a more robust
Internet service plan, and are unserved or underserved
by cable, fiber, and DSL
– Comes with fast speeds, large data allowances, priority
maintenance and a perisistent IP address
• Backup / Redundant / Disaster Recovery:
– Can be installed as a backup service, alongside a cable,
fiber, T-1 or other wired primary service
IMPORTANT:
There are no transitions between Exede
Residential and Exede Business plans.
Confidential
Business – Additional Details
• Customer Support
– Dedicated Customer Support group available for Exede Business
customers
– Exede Business Customer Support: 855-313-4111
– Hours of operation: 24 hours/day, 7 days/week (24/7/365)
• Equipment
– Standard SB-2 equipment
• Priority Maintenance Service
– Next-day service, or ‘reasonable efforts' to provide next-day service
• SI dealers who sell Exede Business service must agree to provide
priority maintenance service to all their business customers.
Confidential
Business – Additional Details
• Exede Voice
– Not available for Exede Business customers
• Data Allowance Policy (DAP) Notifications
– Sent when usage reaches 70% and 100% (just like Exede
Residential)
• F-Secure Antivirus
– Not available for Exede Business customers
• Seasonal Suspend/Vacation Plan
– Not available for Exede Business customers
Confidential
Training for Exede Business
• Order Entry
– Similar to Exede Residential, with some minor differences
– Exede Business Order Entry Desk Reference found in the Dealer
Portal Sales and Marketing tab, under Retail Dealer Desk
References
• Technician Training
– There is a new, mandatory technician training course online at
ViaSat Central to teach installers everything needed to correctly
complete an installation at a commercial location
• Important! Any installing technician who will install Exede
Business service accounts must complete the new online
technician training course before performing an installation. This
course will only take about 45 minutes to complete.
– This is REQUIRED for payment!
Confidential