IBM FlashSystem
Assess and Earn
Business Partner incentive
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IBM and IBM Business Partner Internal Use Only
© 2013 IBM Corporation
Program Details
 Objective: To provide an incentive to collect AWR reports from End Users
 This is a proven “best practice” to engage customers using Oracle databases that often
leads to a trial with a very high probability of a sale.
Analysis shows where the bottlenecks are and confirms whether or not a FlashSystem will improve
performance.
Customer expectations are set
Past history has shown between 80% and 90% of trials that are placed after an AWR analysis are purchased!!
 The most receptive audience for the FlashSystem Extreme Performance value
proposition is the Application Owners/DBAs because they “feel the pain” when critical
applications are running slowly, ie user complaints, and are rewarded for performance
improvements.
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IBM and IBM Business Partner Internal Use Only
© 2013 IBM Corporation
How does it work?
• Business Partners will submit AWR report to flashAWR@us.ibm.com
– An IBM deal registration is not required to submit an AWR report.
– It is STRONGLY recommended that you contact the rCTS assigned to you before submitting the AWR report to
assure that there is not a duplicate request. Contacts listed at end of presentation.
– Instructions for collecting the information that is required are contained in following slides.
• The Application Owner/DBA at your End User knows what an AWR report is, you will not have to explain. However, it is very
important that you collect this report according to the guidelines spelled out.
• When received, the report will be assigned to an rCTS who will log and dispatch for analysis
– Flash Sales Team will be notified
– 72 hour turn-around time for analysis is target SLA
• When analysis is complete, rCTS will notify BP so that they can schedule an appointment
with End User to present results
– Member of the Flash Sales or Technical team must be included in this meeting
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IBM and IBM Business Partner Internal Use Only
© 2013 IBM Corporation
Information required when report is submitted
• BP Salesperson Name ,Email Address and Phone
• PartnerWorld Id
• BP Company name
• BP Company address
• Customer Name:
• Customer Contact Name:
• City/State/Zip:
• Country:
• Division (if applicable):
• Application/Project Name:
• Comments: Such as critical deadlines, etc
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IBM and IBM Business Partner Internal Use Only
© 2013 IBM Corporation
How Do You Get Points?
• Sign up for KYI
• Collect and submit AWR report from an End User using collection guidelines
provided.
• Schedule appointment to deliver results:
– Member of the Flash Sales or Technical team MUST be included in this meeting.
– Face to face is preferable but webinar acceptable
• Points will be deposited automatically for you once BOTH steps are completed
– 1200 points a $300 value !
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IBM and IBM Business Partner Internal Use Only
© 2013 IBM Corporation
Key Contact Information- flashAWR@us.ibm.com
• rCTS Team
– Nathalie Bickley – Avnet Business Partners
713-278-6244 nbickley@us.ibm.com
– Megan Roseberry- Arrow Business Partners
281-414-3257 mroseberry@us.ibm.com
– Kristy Ortega- Tech Data and Ingram Business Partners, SP1s
979-218-3060
kortega@us.ibm.com
• Program Questions
– Susan Rachal- Flash Channel Program Leader
713-278-6249 srachal@us.ibm.com
– Betsy Stein – Channel Sales Leader
713-278-6208 bstein@us.ibm.com
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IBM and IBM Business Partner Internal Use Only
© 2013 IBM Corporation
Oracle AWR Analysis
Collection & Analysis Guidelines
IBM and IBM Business Partner Internal Use Only
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© 2013 IBM Corporation
IBM FlashSystem Assessment for Oracle
1. Collect performance information about the customer’s Oracle environment

AWR Report (details & guidelines on next slides)
2. Get back to the customer with a FREE detailed performance assessment that
identifies

The DB components consuming wait time – top 5 foreground/background events and their
impact on overall response time

CPU Utilization, System Vs. User IO, Busy Vs. Wait Vs. Idle time etc.,

Predicted improvement on response times and CPU utilization with IBM FlashSystem

Recommendations on other tuning activities that could improve overall response times
3. Follow up with a two week trial to demonstrate the predicted performance
improvement with IBM FlashSystem
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IBM and IBM Business Partner Internal Use Only
© 2013 IBM Corporation
Introduction to AWR
What is an AWR?
A FREE utility from Oracle that automatically collects DB performance statistics by default
at an hourly interval
 A collection of tables
 A background process
 A set of reports
 The report is a fairly small (< 1MB) HTML file that customers can send by email
 Statspack introduced in Oracle 8i
 AWR introduced in Oracle 10
 Collects a snapshot of statistics from Oracle on a preset time basis, usually onehour, or manually with a stored procedure.
 Data stored in tables in the database, Can retrieve historical data
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IBM and IBM Business Partner Internal Use Only
© 2013 IBM Corporation
AWR Collection Guidelines
 We want AWR reports with the following characteristics:
 Taken during the peak workload time. If there are multiple active times with
multiple types of workloads, we will accept multiple reports
 Covers the least amount of time that captures the peak workload (so essentially 1
hour would be the default value). We do NOT want reports that are long periods of
time that covers multiple time periods/workloads inside a single report.
 If the system in question is a RAC node, we want reports for the same time period(s)
for all of the nodes within the RAC cluster.
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IBM and IBM Business Partner Internal Use Only
© 2013 IBM Corporation
So, what does an AWR look like?
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IBM and IBM Business Partner Internal Use Only
© 2013 IBM Corporation
What does the AWR analysis look like?
DB CPU U liza on Improvement
Measures we can
improve
read by other session
Wait time
accounted for
23.00%
Current response time
(microseconds)
1557
Projected response time
(microseconds)
400
New wait time
5.91%
db file sequential read
17.59%
2899
400
2.43%
db file scattered read
7.42%
2764
400
1.07%
db file parallel write
0.89%
553
200
0.32%
80%
60%
40%
20%
0%
CPU%
CPU%
log file parallel write
0.05%
1503
Adjusted
CPU%
64%
0.01%
Latency Improvements
3000
Current response
me
(microseconds)
2500
Projected response
me
(microseconds)
2000
1500
70.00%
60.00%
50.00%
2
40.00%
1.5
30.00%
1000
20.00%
1
10.00%
0.5
0.00%
500
Current wait me total
0
read by
other
session
12
200
6%
db file
sequen al
read
db file
sca ered
read
db file
parallel
write
log file
parallel
write
1
48.95%
New project wait me
9.74%
Total Improvement
64.50%
IBM and IBM Business Partner Internal Use Only
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Average Latency:
Latency
1.931015487
Adjusted Average Latency
0.239113827
© 2013 IBM Corporation
North America Flash Systems – Sales & Technical Sales Team
Scott Springer
(Orange City)
Robert Peverley
(Denver)
Kiran Chukkala
(Seattle)
Washington
Bay Area
Chuck Cancilla
James Raimondo
Tim Franks
Scott Springer
Montana
Jarrod Puyot
(Detroit)
Maine
North Dakota
Minnesota
Oregon
Idaho
Nebraska
Utah
Pennsylvania
Iowa
Illinois
Colorado
California
Kansas
Indiana
Missouri
Kentucky
Arizona
New York
Michigan
Wyoming
Oklahoma
New Mexico
Tennessee
Arkansas
Alabama
Mississippi
Hawaii
Texas
Ohio
West Virginia
Virginia
Todd Walls (East)
Adrian Stewart (Fed)
New Hampshire
Vermont
Massachusetts
Rhode Island
Connecticut (Darin Droste, CT)
New Jersey
Delaware
Wisconsin
South Dakota
Nevada
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Gary Czurylo
(Chicago)
Jim Davidson
(NYC/Philadelphia
)
Maryland
North Carolina
South Carolina Steve Elliott
(NC/SC)
Georgia
Joseph
WW Sales West
Louisiana
Rendace (ATL)
Keith Kraten (West Sales Mgr)
Florida
Kevin Hall (West Channels)
Helena Liu (Apple, Assigned Sector, SF Bay)
Chuck Riehm (Dallas)
George Koras (Assigned Sector, GB, So SF Bay)
Joel Ham
Chris Lillis (Houston)
Tom Garofalo (So CA)
Dave Mungenast (GB. MM, NE SF Bay)
WW Tech Sales East
WW Tech Sales West
KD Polzin (GB)
Subhash Vanga (Mgr)
Jeff Stilwell (Mgr)
Ken Wajerski (Sector and Integrated Accounts)
Suzanne Dilanzo (Assigned Sector, Pac NW, SF Bay)
IBM and IBM Business Partner Internal Use Only
WW Sales East
Len Accardi (East Sales Mgr)
Chris Gilbert (East Channels)
Ric Halsaver (Fed)
Tom Pavlidis
John Zamites (NYC, LI)
Marshall Edwards (DC, Non Fed)
Ron Barwig
Bill Kiddon
Stephen Kives (W PA)
Patrick Vaughan
© 2013 IBM Corporation
KYI
Know your IBM
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IBM and IBM Business Partner Internal Use Only
© 2013 IBM Corporation
Know Your IBM
• Program Website:
www.ibm.com/partnerworld/knowyouribm
• KYI Rewards Redemption Site:
http://kyirewards.com
• New! Guidelines for Assess and Earn
https://www-304.ibm.com/partnerworld/wps/servlet/ContentHandler/pw_ast_pdt_bpl_lb1307-061
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IBM and IBM Business Partner Internal Use Only
© 2013 IBM Corporation
How to Enroll
• Enroll at: www.ibm.com/partnerworld/knowyouribm
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IBM and IBM Business Partner Internal Use Only
© 2013 IBM Corporation
How to Enroll
• Accept the T’s and C’s
of the program
• Select your
communication
preferences
• Provide your personal
information:
– Name
– Address
– E-mail
– SSN (Tax purposes)
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IBM and IBM Business Partner Internal Use Only
© 2013 IBM Corporation
How to Enroll
• The KYI Coordinator will confirm all employee registrations
– Employees must register for participation in these offerings in order to receive points
– Participants may withdraw from these offerings at any time by sending an email to the KYI
Coordinator at kyi@us.ibm.com, or via the contact page available at the KYI website:
http://www.ibm.com/partnerworld/knowyouribm
• Business Partner companies may also withdraw their approval for their employees' participation in
these offerings at any time by sending an email to the KYI Coordinator at kyi@us.ibm.com
• Participants remain employees of the Business Partner company and are not considered employees
of IBM
– IBM is not responsible for resolving any potential disputes related to points awarded to, or
points redeemed by participants of these offerings
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IBM and IBM Business Partner Internal Use Only
© 2013 IBM Corporation
Income Tax Liability
• IBM will issue a 1099 to all
participants who earn
more than $600 in the
program in a calendar year
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© 2013 IBM Corporation
THANK YOU
IBM and IBM Business Partner Internal Use Only
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© 2013 IBM Corporation