RESPECT AND DIGNITY
The PHT values were developed after listening to nearly 500 staff. They bring the Trust closer
to its vision to be the best hospital, providing the best care by the best people and ensure our
patients are at the centre of all that we do.
Effective Behaviours;
Ineffective Behaviours;








Value each patient/customer and work with
colleagues
Show courtesy and good manners and
challenge those who do not
Listen and speak up for myself and for my
customer
Always demonstrate professionalism
Show compassion



‘Process’ patients/customers without care
Work independently of colleagues
Rude, abrupt, unreasonable and allow this
behaviour to happen around you
Allow problems to happen and fester and
not stand up for what is correct
Behave inappropriately and not in line with
the expected behaviours, standards and
policy
Behave in a cold, uncompassionate way to
patients/customers and colleagues
What should we be doing?
 Talk about the values in a meaningful way to each other
and to our patients
 Give a clear and consistent values message
 Consider the values in every decision we make
 Consider how we apply our Values in our everyday
practice
 Role model our values to others
 Be proud of and live our values
Speak to your line manager for more information on PHT values
QUALITY OF CARE
The PHT values were developed after listening to nearly 500 staff. They bring the Trust closer
to its vision to be the best hospital, providing the best care by the best people and ensure our
patients are at the centre of all that we do.
Effective Behaviours;
Ineffective Behaviours;






Put the patient/customer at the centre of
all I do
Have pride in my job
Endeavour to get it right the first time, learn
from my mistakes
Show empathy
Pursue excellence, be open to improve
everything I do, be accountable




Put yourself at the centre of all you do at
work
Work in a ‘slapdash’ uncaring manner
Do not care about outcomes, consistently
make the same mistakes
Uncaring, non-personal attitude
Do what needs to be done, hide mistakes,
do not reflect and behave defensively
What should we be doing?
 Talk about the values in a meaningful way to each other
and to our patients
 Give a clear and consistent values message
 Consider the values in every decision we make
 Consider how we apply our Values in our everyday
practice
 Role model our values to others
 Be proud of and live our values
Speak to your line manager for more information on PHT values
WORKING TOGETHER
The PHT values were developed after listening to nearly 500 staff. They bring the Trust closer
to its vision to be the best hospital, providing the best care by the best people and ensure our
patients are at the centre of all that we do.
Effective Behaviours;
Ineffective Behaviours;






Work with partners to get the best deal for
customers/patients
Display mutual respect and cooperation;
involve all, irrespective of grade
Value other peoples contribution
Look at how we do things and change
practice if it isn't working
Share ideas




Work in isolation and don’t consider the
needs of others
Lack of respect and deliberately awkward,
treating people inconsistently
Take people for granted, ignore people and
ignore others opinions
Do not reflect and am unwilling to change
my practice
Work in isolation and do not innovate or
share good practice
What should we be doing?
 Talk about the values in a meaningful way to each other
and to our patients
 Give a clear and consistent values message
 Consider the values in every decision we make
 Consider how we apply our Values in our everyday
practice
 Role model our values to others
 Be proud of and live our values
Speak to your line manager for more information on PHT values
EFFICIENCY
The PHT values were developed after listening to nearly 500 staff. They bring the Trust closer
to its vision to be the best hospital, providing the best care by the best people and ensure our
patients are at the centre of all that we do.
Effective Behaviours;
Ineffective Behaviours;






Complete every task undertaken in a timely
manner
Keep it simple
Spend and use NHS resources wisely
Actively look for opportunities to eliminate
waste
Work efficiently




Procrastinate, waste time and do not
complete tasks
Unnecessarily overcomplicate matters,
without consideration for others
Waste resources and continue to do so
Accept the status quo, ‘this is how it has
always been done’
Waste time, resources and distract others.
Do not improve processes
What should we be doing?
 Talk about the values in a meaningful way to each other
and to our patients
 Give a clear and consistent values message
 Consider the values in every decision we make
 Consider how we apply our Values in our everyday
practice
 Role model our values to others
 Be proud of and live our values
Speak to your line manager for more information on PHT values
Speak to your line manager for more information on PHT values