Polycom 331, 400, 500 Phone Training

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POLYCOM IP 331
VVX 400 & 500
D51 Training
FGDLA/SALT Presentation , August 18, 2011
1
District Phone Replacement Status Report
Placing and Provisioning over 2,500 Phones.
The Staging Process – a Four Tiered Approach
 Stage 1 – Install POE Switches (not Edgar Allan)
 Stage 2 – (Crew 1) – Unbox and Place all Units
 Stage 3 – (Crew 2) – Power Up – Connect all Units to POE
 Stage 4 – (Crew 3) – Install Replacements Headsets –
Retrieve Retired Tadiran Equipment
The Juggling Act Includes:
 Vendor delays, Short Summer, Deployment of 4k+ PCs,
and working around summer building maintenance
The Results – Magic 
Existing Legacy Tadiran System to Remain
Active and Primary Until Go Live Date
Phone Replacement Timeline
Stage 1
Stage 2
Stage 3
Stage 4
Network Engineer
Crew 1
Crew 2
Crew 3
Installation of
Extra POE
Switches in
Buildings:
Unbox ,
Assemble,
Place,
Phones
To Complete
By:
July 15, 2014
To Complete
By:
July 25, 2014
Training Event 1
Secretarial In-Service
July 14th
Power Up and
Connect
Fill in
Holes
To Complete
By:
August 2014
Training Event 2
12 month Admin /Staff
July 22nd (4 –sessions)
Install
Headsets and
Retrieve Old
Hardware
To Complete
By:
August 22,
2014
Training Event 3
Nurse/Health In-Service
August 1st
Go Live Date – August 18th, 2014
Add Tab to Browser
Create an onjive.com account
Polycom VVX 400
What will be covered?
1. Line Buttons (Quick Directory)
2. Call Transfer
3. Messages
4. Hold Button
5. Muting Calls
6. Speaker Phone
7. Headset Button
8. Selection Screen
9. Home Button
10. Speed dial
11. Message Indicator
12. Phone Speaker
Additional Training References
1. Setting up voicemail
Polycom VVX 400
Line Buttons
Quick Directory
Polycom VVX 400
Call Transfer Button
Polycom VVX 400
Call Parking
Parking Lot
To Park
1. Press Transfer
2. Do a warm transfer to *37. (Do not blind transfer)
3. The system will notify you where the call will be parked.
4. Complete the transfer.
To Pickup
1. From any phone dial *37+[parking spot number]
Polycom VVX 500
Messages Button
Polycom VVX 400
Hold Button
Polycom VVX 400
Mute Button
Polycom VVX 400
Speaker Phone
Polycom VVX 400
Headset Button
Polycom VVX 400
Selection Screen
Navigation Button
Polycom VVX 400
Home Button
Polycom VVX 400
Speed Dial
Polycom VVX 400
Message Waiting Indicator
400
Phone Speaker
Polycom VVX 400
Polycom VVX400
Reference Materials
Quick User Guide
• http://support.polycom.com/global/documents/support/us
er/products/voice/VVX400_QuickUserGuide_UCS_4_1_4
.pdf
Video Reference
• http://link.brightcove.com/services/player/bcpid21657826
24001?bckey=AQ~~,AAABEKwxDE~,eUqC9XUeBpgOVq7njdcfel7SjDooRl_&bctid=3427329506001
Polycom VVX 400
More About Voice Mail Messages and Other
Cool Stuff
• The Initial Password for Accessing Your
Voice Mail is: 0000
• Optionally – Voice Mail May be Sent to
Email.
• A cool function 
•
Note – deleting email does not delete message on phone.
• Soft FAX
• External Versus – Internal Numbers
• Dialing Outside Requires no Leading 9
Polycom VVX 500
What will be covered?
1. Touchscreen Display
2. Display Screens
3. Answering Phone Calls
4. Putting Calls on Hold
5. How Many Calls can be Handled
6. Call Transfers
7. Transferring to Voicemail
8. Creating Conference Calls (3)
9. Favorites
10. Checking Call History
11. Adjusting the Volume
12. Configuring Ring Tones
13. Call Parking
14. Adding New Contacts
Additional Training References
1. Setting up voicemail
Polycom VVX 500
Touchscreen Display
Polycom VVX 500
Navigating the
Touch Screen Display
Polycom VVX 500
Four Main Displays
1.
2.
3.
4.
Home Screen
Active Screen
Call Screen
Line Screen
Polycom VVX 500
Home Screen Display
Polycom VVX 500
Active Screen Display
Polycom VVX 500
Call Screen Display
Polycom VVX 500
Lines Screen Display
Polycom VVX 500
Calls View –
Incoming and Active
Polycom VVX 500
Soft Keys – In Lines View
Polycom VVX 500
Transfer Call
Polycom VVX 500
Multiple Calls
(12 Possible)
Polycom VVX 500
Conference Call
(3-Way Call)
Polycom VVX 500
Conference Call –
Adding a Held Call
Polycom VVX 500
Favorites
Polycom VVX 500
Call History
Polycom VVX 500
Change Volume
Polycom VVX 500
Change or Configure
Ring Tone
Polycom VVX 500
Special Caller Ring Tone
Polycom VVX 500
Call Parking
Parking Lot
To Park
1. Do a warm transfer to *37. (Do not blind transfer)
2. The system will notify you where the call will be parked.
3. Complete the transfer.
To Pickup
1. From any phone dial *37+[parking spot number]
Polycom VVX 500
Entering Caller Data
into Phone
Polycom VVX 500
Polycom VVX 500
Reference Material
Video Reference
http://media.polycom.com/global/videos/vvx500-interactivetutorial/index.html
Quick User Guide
http://www.accesspointinc.com/pdf/VVX_500_600_Quick_U
ser-Guide.pdf
Polycom VVX 500
Polycom IP 331
Placing a Call
• Use Softkey and
enter number
• Enter Number and
press Dial Button
• Or – press the
Speaker Phone Key
Up Scroll Key
Shows Speed Dial
Down Scroll Key
Shows Received Calls
Right Scroll Key
Shows Placed Call List
Left Scroll Key
To Move Back to
Previous Screen
Hold Button
Resume Button
To Resume a
Call From Hold
Call Transfer
Transfer Soft Key
Do Not Disturb
Transfer Soft Key
Adding Contacts
Using Voicemail
SoundPoint IP 331
http://forms.polycom.com/www/tools/tutorials
/soundpointip330.html
If Time Permits
Auto Attendants and
Whatnots?
Download
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