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SERVICE MANUAL
LDJ CLEANING SERVICES
630.291.5435
www.ldjcleaning.com
www.linkedin.com/in/ldjclean/
Helping you Protect Your Investment !
LDJ Cleaning is a family owned and operated. We pride
ourselves in customer satisfaction and never leave a task
unfinished. We provide complete detail cleaning, serving
customers in DuPage, Kane, Kendall, and Will counties. A quality
approach to cleaning is the commitment we make to each of
our customers. We are insured and bonded for your protection.
We pre-screen our employees, including criminal background
and reference check, we also provide professional training and
supervision. Not only do we offer efficient cleaning service, we
give our customers peace of mind, expertise, dependability, 20
years of experience in the professional cleaning industry, and a
healthier environment. We work with busy time challenged
homeowners offering weekly, bi-weekly, monthly, and one time
service. We can also customize a program specifically for you.
We are happy to help those in need, we are committed to
providing the gift of a clean home to women under going
treatment for cancer through the Cleaning for a Reason
Foundation. We enjoy the personal satisfaction that comes from
our volunteer efforts.
630.291.5435
www.ldjcleaning.com
Top 10 Reasons Why you Will Love LDJ Cleaning
1. We use non-toxic cleaning products so you can breathe
easier and not worry about being exposed to harsh
chemicals. With our company, you won’t have to worry
about that. We use the most natural, yet effective products
available. We will make your house sparkly and shine
without harsh chemicals.
2. We pay attention to details. We systematically clean your
home from top to bottom so we don’t miss anything. We
clean your home with care.
3. We are insured and bonded. We feel that protecting and
cherishing the contents of your home are important enough
to cover them at our expense. With our company you will
never have to worry about the contents of your home.
We’ve got you covered.
4. We are small enough to give you the individual attention
you need. When you do business with LDJ you have access
to the owner of the company. If you ever have a concern or
would like to speak to us for any reason, we will be available.
Just ask for Lewis, 630.291.5435 / [email protected]
5. We are large enough to provide superior service. We network
with other cleaning service owners around the country on a daily
basis. This means that we have access to the combined
experience of hundreds of other services so we can provide you
the highest standards in the cleaning industry.
6. We are locally owned. We support our community.
7. We focus on quality and ask for feedback on our cleaning to
make sure you are happy with our service. Communication is the
foundation of our business, and we rely on both positive and
critical feedback. We strive to improve our services in many ways,
but hearing from our customers on what YOU need is the key for
making our business a success.
8. We provide our own supplies. We arrive at your home with all
the cleaning supplies that we need to complete the cleaning of
your home.
9.Our business model does not require a residential contract.
We believe that our exceptional service will ensure our customers
will be coming back for more.
10. Our customers say we are the best ! ( 90% satisfaction rate )
Please feel free to contact one of our references or ask about our
survey results. We are chosen for quality, value , customer
service.
What our Customers are saying about us !
When contacted for a bid, Lewis was the first to respond and
scheduled an appointment the same day. During the initial
consultation, Lewis detailed all services individually so there
were no surprises. I hired LDJ Cleaning on a bi-weekly basis;
they complete an exceptional job in a timely fashion.
Top qualities: Personable, Good Value, High Integrity
S.Eddidin – Aurora,IL
LDJ is wonderful to work with! They are the consummate
professionals making sure the job get done correctly the first
time. Regardless of the size of the job, the cleaning staff
ensures your satisfaction. LDJ Cleaning is definitely a company
I have recommended to others!
Top qualities: Expert, High Integrity, Good Value
Woods – Auora,IL
I would highly recommend Lewis Johnson and LDJ services. I have
known Lewis for a better part of a year now and he is a man of the
highest integrity with a very personable approach. He provides a
service that is by far the best I have ever received and I would
recommend LDJ to anyone I know. He is a trusted colleague as well
and I appreciate the professional relationship that we share."
Top Qualities: Great Results, Personable, High Integrity
L. Van Heil – St Charles, IL
I have always been worried to hire a cleaning company because
that is my personal space and I'm letting strangers into it, to
basically go through every room. I found Lewis's group and had set
up a 'meet and greet" with him. He was on time, very professional.
He listen to exactly what I was looking for and was able to provide
me great service. I have scheduled his team to come back out
again. His group did a very well done job, I have never seen my
bathrooms and kitchen so clean and I'm a clean freak. Their prices
were also very reasonable. I would highly recommend using his
service!
Top Qualities: Personable, High Integrity, Value
S. Fine – Plainfield,IL
Lewis and his crew are extremely professional and
trustworthy. They are always on time and do a fabulous job
cleaning my house. They are very reliable and friendly to
work with. I was very impressed with his initial meeting
where he presented his business overview and what his
company does to clean. They are licensed and bonded which
was very important. As a Real Estate Professional, I would
highly recommend him to any client of ours.
Top Qualities: Great Results, Personable, High Integrity
K. Spangler – Naperville, IL
Lewis first started to clean my house while I was undergoing
chemotherapy and he was part of Cleaning for a Reason
where I was able to get my house cleaned 4 times for free!
Since finishing chemo I have kept Lewis as my housecleaner
and am very grateful for his service.
Top Qualities: Great Results, Personable
G. Marciniak – Lisle,IL
LDJ Cleaning has been a joy to work with, the cleaning team
has proved to be above and beyond one of the best in the
industry.
Top Qualities: Great Results, Personable, High Integrity
S. Johnson – Roselle,IL
THE INITIAL CLEANING VISIT
Why is it different ?
Why is it necessary?
Why does it cost more?
It would be virtually impossible for our staff to skip our
standard first-time cleaning routine and try to carry on
maintaining your home in a satisfactory clean fashion. There
is a big difference between “old dirt “ and “new dirt”. If we
don’t get rid of the old dirt no matter how hard we try
simply removing the new dirt isn’t going to make things look
sparkling fresh and clean.
Before we can even begin to perform weekly or bi-weekly
service on a home, there are usually a variety of first time
tasks which require extra attention. It is not uncommon for
our staff to spend almost twice as long on a first time
cleaning than it takes us on a regular repeat visit. A typical
initial cleaning -- getting the house in shape from top to
bottom -- can cost 30 to 50 percent more than follow up
visits.
Benefits of Choosing Us!
 All employees are insured and bonded.
 We use three professionally trained maids to clean your
home; including a team leader.
 The same team will clean your home each time.
 The team leader does a complete walk through when the
house is completed to make sure all items are done to your
satisfaction.
 We supply all cleaning supplies and equipment needed to
clean your home. If you have special products that you
would like us to use we will use them.
 LDJ Cleaning Services tracks the house cleaning process in
your home with planned and spontaneous walk through by
the owner, Lewis Johnson
Your “wants’ and “don’t wants” are always kept current
with each cleaning.
We are your professional , affordable residential house
cleaning specialist. With our specialized housecleaning maid
service, your home receives the attention it deserves. Our
services are available - weekly, bi-weekly, monthly or one
time cleanings.
Memberships and Affiliations
LDJ is a proud partner of the Cleaning for a Reason Foundation.
Fighting cancer is difficult enough, but living with it is even tougher
– and that's where Cleaning For a Reason Foundation steps in. This
nonprofit offers free professional housecleaning services to improve
the lives of women undergoing treatment for cancer. Contact us for
further information or visit there website
wwwcleaningforareason.org
ARCSI – Association of Residential Cleaning Services International
LDJ is a member of ARCSI – The Association of Residential Cleaning
Services International members are dedicated to continually striving
to reach new levels of professionalism and personal success
Fox Valley Chamber of Commerce
LDJ is a member of the Fox Valley Chamber of Commerce which
is focused on helping businesses grow through relevant and
effective networking forums and events
Quad County African American Chamber of Commerce
LDJ is a member of Quad County African American Chamber of
Commerce which mission is to enhance the commercial
environment and improve the marketing opportunities that
result in high performing businesses in the quad counties
Reference List
Lorrie Joyce
630.252.7523
Aurora,IL
John Phillips
630.885.6362
Aurora,IL
Karen Spangler
630.517.8218
Naperville,IL
Sandra Johnson
847.466.7754
Roselle,IL
Warren Fife
630.892.4419
Montgomery,IL
Lorie Van Heil
630.723.1600
St Charles,IL
Karen Alexander
630.517.8218
Wheaton,IL
Andy Jonathan
630.608.7237
North Aurora,IL
Jan Miller
630.553.9080
Yorkville,IL
Nancy Brossman
630.276.3280
Oswego,IL
Joanna Morelli
630.309.1492
Downers Grove,IL
Kim Tsao
630.770.4113
Aurora,IL
Marie Sullivan
630.569.0755
Darien,IL
Brianne Puleo
312.802.9027
Western Springs,IL
Micheal Joy
815.524.4121
Plainfield,IL
Initial Contact
Prospective clients may either phone 630.291.5435 or send an
email inquiry to [email protected] . In return, a copy of the
Service Manual will be e-mailed or snail-mailed to an address that
you specify, After reading our literature, you are encouraged to
phone or e-mail with any questions or concerns. You should then
call or e-mail to schedule an in-home consultation.
The Consultation
Prospective clients and Lewis Johnson, the owner will meet at the
client’s home for a consultation that generally lasts between thirty
and forty five minutes. During the consultation the following items
will be discussed.
 We’ll review your cleaning needs as well as LDJ Cleaning
Services policies, service quide, payments, schedules, and
any questions you might have.
 Discuss any special needs that you may have
 A sample room-by-room checklist will be available for
your review.
 Emergency information contact
Please keep in mind that the consultation is a time for all
parties to meet and share information regarding the
servicing of the home. Not all cleaner-client matches are
appropriate; therefore we reserve the right to decline
services.
Hours of Operation
LDJ Cleaning Services generally provides services between
7:30 A.M.. and 5:00 P.M. When phoning or e-mailing
appointment reservations, always wait for a confirmation.
Our general response time is twenty-four hours.
Inclement Weather
LDJ Cleaning Services will provide limited, delayed, or no
service during incidents of inclement weather:
 We will not provide service during extreme snow, sleet,
ice, or dangerous type weather.
 All visits during a period of inclement weather will be on
an advisory status depending on the driving conditions.
Our Services
Visits are generally between two and four hours long, depending
on the needs and size of your home.
LDJ Cleaning Services will:
 Give you a set time for your cleaning with a half-hour variance
to allow for traffic and road conditions.
 Complete and inspect all task described in the Service Manual.
Maintain client house keys, and alarm codes in a fireproof safe
at the residence of Lewis Johnson the owner.
LDJ Cleaning Services does not:
 Provide service to households with unsupervised aggressive
pets ( please gate or crate your pet).
 Provide services other than housecleaning maid service.
 Operate washing machines, dish washers, dryers, or any
appliances.
 Let in service people such as water meter readers, UPS
drivers, etc;
 Feed pets or clean up pet accidents
 Lift any heavy objects
 Wash or fold clothes
 Clean the exterior of your home
We also do not
 Access your phone or answering machine.
 Exchange keys with anyone.
 Sell or share residential or e-mail addresses, names, or
telephones numbers with any other company or
organization.
 Rearrange your furniture
Referrals
LDJ Cleaning Services offers a free cleaning visit for every
two completed referrals. This is our way of saying thanks
to our wonderful and committed customers !
Residential Checklist :
Our thorough cleaning process includes everything on this
list and more
Bedrooms
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All furniture dusted top/front/sides ( items removed & replaced )
Mirrors cleaned
Lampshades wiped down or dusted
All areas dusted – on top, front, and underneath
Windows sills and baseboards cleaned
Vacuum floors ( under bed if accessible )
Trash emptied and replace liners
Cobwebs removed
Damp wipe doors and door frames/handles
Damp wipe switch plates
Vents cleaned
Overall appearance left neat and tidy
Kitchen
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Countertops/backsplash cleaned ( items removes and replaced )
Cabinets fronts washed
Trash emptied and liners replaced
Window sills and baseboards cleaned
Clean exhaust fan hood
Sinks scrubbed/sanitized ( including behind sink ) and left shining
Exterior of all appliances cleaned ( microwave inside cleaned )
Clean top of refrigerator if accessible
Clean sliding glass door ( inside and out )
Dust picture frames
Finger prints wiped from light switch plates
Dust light fixtures
Floor washed
Overall appearance left neat and tidy
Bathrooms
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Tubs/sink/tile/chrome/vanity top scrubbed and left shining
Mirrors cleaned
Toilet ( and surrounding area ) scrubbed and left shining
Clean and sanitize shower ( including tracks and shower doors )
Window sills and baseboard cleaned
Trash emptied and liners replaced
Dust picture frames
Clean light fixtures
Damp wipe doors, door frames, and handles
Damp wipe switch plates
Area rugs shaken and vacuumed
Cobwebs removed
Overall appearance left neat and tidy
Other Living Areas
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All furniture dusted top/front/sides ( items removed & replaced )
Mirrors/glass tables cleaned
Window sills and baseboards cleaned
Vacuum floors
Trash emptied and replace liners
Cobwebs removed
Damp wipe doors, frames and handles
Dust picture frames
Damp wipe switch plates
Upholstered furniture vacuumed
Furniture cushions/magazines straightened
Vents cleaned
Overall appearance left neat and tidy
Laundry Room
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Window sills and baseboard cleaned
Clean floors
Trash emptied and replace liners
Cobwebs removed
Damp wipe doors , frames, and handle
Damp wipe switch plates
Vents cleaned
Wipe down washer/dryer
Overall appearance left neat and tidy
Frequently Asked Questions
Why hire a residential cleaning service ? People hire cleaning
professionals for many different reasons. The number one reason
is to save valuable time. You can spend countless hours on
dreaded housework. Hiring a good residential cleaning service
can give you back some of that time. Our staff understands the
importance of cleanliness and the value it adds
What is typically included with residential cleaning visits ? We
guarantee your home will be cleaned per your specifications,
which will be discussed in our initial consultation.
How do I arrange payment for my cleaning service ? We accept
all major credit cards, we can set up an electronic ACH or you can
leave a check in an enclosed envelope our for the staff to pick up.
Are you Insured ? We are insured for your protection, we will
provide a copy of our insurance certificate upon request.
Will I need to sign a contract ? No, at any time you need to
change cleaning frequencies you can. If you are not satisfied with
your service, you should not have to keep it.
Do we have to be home when you clean ? No, you do not have
to be home. In fact the majority of our customers provide us
with keys to their homes. However if you choose to be home
while we clean we welcome you to do so.
How do you handle keys that are given to you to retain ? If you
choose to provide us with keys to your home rest assured that
we take the utmost care in protecting both your key and your
home. Keys are numbered and never have names attached to
them. They are only issued the day of your cleaning and are
checked back in to be deposited into our key safe daily.
Do you offer any discount programs ? We offer senior
discounts. We offer other special promotions thru out the year.
Please check with us from time to time to see what specials are
available: www.ldjcleaning.com
Is it okay to leave a note for the cleaning staff ? Yes, it is always a
good idea to communicate with the staff whether you are pleased
with the service or have a concern. We encourage communication
between our customers and staff, we want to know how you feel.
What about pets ? This issue should be discussed in detail before
service begins. Please advise us of any animals such as cats, that
may try to escape quickly if a door is opened. Please arrange to
control these situations.
What am I suppose to supply ? We will supply all cleaning
products and equipment. We do this for productivity and training
purposes. Most customers find it a relief not to have to buy or store
cleaning products in their homes.
What if I am unhappy with the service I receive ? You can discuss
with the staff after the cleaning. The first time you feel the service
is not meeting your expectations please call 630.291.5435 we
welcome your feedback. Our goal is to ensure that you are happy
with our service, your comments only helps us do the best job we
can.
Will I have the same cleaning people each visit ? We will notify
you when staff changes are made. We will also make a staff change
if it is requested by our customer.
Is it required or expected to leave a tip for the staff ? While tips
are not expected, it is common for tips to be given to the staff.
However NEVER feel obligated to tip, only tip if you feel it was a job
well done and you are receiving excellent service.
After touring your home, our prices are:
Initial Cleaning Fee:
Monthly Service:
Bi-Weekly Service:
Weekly Service:
Additional Services:
Interior Stove/Oven Cleaning : $30.00
Interior Refrigerator Cleaning : $30.00
Garage Clean up : $50.00
Garage Sweep out: $10.00
Interior Window Cleaning : Ask for quote
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