Agganis Post Event
Cleaning
Student Leader Training
WHAT IS AGGANIS ARENA?
Agganis Arena at Boston University is a 365
day a year business that hosts BU Men’s Hockey
games, BU Basketball, concerts, and many other
special and entertaining events.
We hold our employees and management
to a high level of expectations that we expect
cleaning crews to share.
This is NOT volunteering, it’s a job
opportunity. It is best to consider your group a
third party contractor.
GROUP TRAINING AND LEADERS
•2 Members of your student organization must be trained for your
group to be eligible to clean
•At least 1 of the trained student leaders will be the onsite contact
representing your group. Every group leader is responsible for
knowing the expectations of time, procedure, and leadership.
•Every group member is a representative of the group. Poor
performance or behavior is a negative reflection on the entire group.
•Student Leaders will be in charge of directing the members, working
with the AA Supervisor and working to complete the task to a
satisfactory end.
•Groups are not eligible to clean without at least 1 trained Student
Leader in attendance at the cleanup shift!
AGGANIS ARENA SUPERVISOR
•The Agganis Arena Supervisor will be your primary
contact for the date. They will greet you at the entrance,
escort your group into the building, show you the
cleaning supplies, and provide a refresher of the
cleaning procedure with a demonstration upon request.
•As the activity progresses, they will monitor and make
suggestions as needed. The procedure allows the
supervisor to check sections while the activity is
occurring to prevent extensive waiting at the end.
•They are not there to lead your group, only to monitor
and instruct the leaders.
OPPORTUNITY MADE SIMPLE
•You group has five (5) hours to complete the
cleaning
•Poor behavior will result in a poor review,
removal from eligible list of groups and
disciplinary resources in extreme cases.
•You are reviewed on your promptness,
performance, and behavior.
•Complete the job as expected and continue to
receive cleaning shifts. Do a great job, start to
finish, receive additional benefits.
OPPORTUNITY FROM 10,000 FEET
What are some of the benefits to doing a great
job?
•The best groups get multiple cleaning shifts.
•The best groups get priority on scheduling
shifts.
•The best group leaders get recognition from
the Dean of Students office.
•The best groups come back year after year
without ever being shut out of the program.
GROUP REVIEWS
•Groups will receive either a Great, Fair or Poor
Result in addition to a brief note of the events
leading to the result.
•The result is for Agganis records, the Faculty
Advisors, Coaches and PERD. A Fair or Great
result means the group has performed to
satisfaction.
•A Poor result means that the group would need
to be restricted or disallowed from scheduling
any future shifts.
ADDED INCENTIVE
•The desired result of the program is a smooth
process from the first email to the end of the
cleaning shift.
•Student leaders demonstrating exceptional
performance in all aspects of the program will
be recognized by Agganis Management to the
Dean of Students office.
•The award for such an achievement will be
decided upon by the Dean’s office but could be
a ticket to the Snapple Suite for a hockey game.
FUNDING
The funding for each event will vary. All
funding is approved by Agganis Arena management for
each event prior to your cleaning date.
There are many factors that are involved
with the determination of funding. We can give you the
funding amount via email but not on the online
schedule.
Some examples from the schedule:
•Large is $650- $750
•Medium $500- $600
•Small is $350 - $450
MORE ABOUT FUNDING
•
•We haven’t received payment yet, what do we
do?
•Let us know as soon as possible. Check
with SAO or your department to see if the
transfer has been made but not placed into
your specific account. After that, please call
us.
•Funding is not available online, you can
email to request actual amount
REQUESTING A DATE
•In the summer, dates will be announced and a
designated date for sign ups to begin. From
them on, dates will be added as they become
firm events on the arena calendar.
•Email your requests as you know your group
can make the commitment.
•As the date approaches, it is up to the Leader
to contact Agganis management with
confirmation and expected attendance.
•Agganis Management will be in contact
regarding any changes in time, funding amount
or any other news pertaining to the shift.
Example
ONCE A DATE IS REQUESTED…
•As soon as the schedule online lists your
group, the date is yours
•Make
sure it is correct!
•We will not pursue any other leads, the date is
yours.
•5-7 days prior:
•Email Agganis (specifically Bo Stewart) with
confirmation of time and expected attendance.
No phone messages please.
(Agganis can supply your group with extra help at
an hourly rate)
•
HOW TO USE THE ONLINE
SCHEDULE
•The
is where you can find
the arena schedule. Email shift requests to
Agganis management and check back for
fulfillment.
•Please note the minimum number of cleaners
for each shift prior to requesting a shift
STUDENT LEADERS…
•Trained student leaders will be listed under the
tab.
•It will list your Group, Name, and Association.
Groups are not eligible to clean without at least 1
trained Student Leader in attendance at the cleanup
shift!!
THE WAITING LIST
•There will be a limit of 30 groups that are
eligible to clean
•Additional groups will be placed on a waiting list
and contacted for training as groups fall out of the
30.
•As students leave the university or group, they
must transfer the group to a new leader for
training in order to remain as part of the 30
otherwise the group is removed entirely.
EXPECTING THE UNEXPECTED
Situations that can affect a cleaning shift occur
out of our control. You must understand that
entertainers may cancel tours, game times may be
moved and snow does fall in April.
We will do our best to accommodate your group
with another date but we cannot bump other groups
already scheduled nor provide funding for a job that was
never done.
THE ASSIGNED DATE ARRIVES…
You’ve trained as leaders, confirmed the
date, and now that date is here. Here is what
you need to know: (this is where you start if you plan to show your group)
•Wear comfortable clothing and shoes (street clothes)
•Enter the arena through the Stuvi Walkway door
between Agganis and Fitrec (any bags will be
checked by security)
Please arrive at the call time. We may run late with
overtimes or encores but we will escort you into the
arena.
Have your group info as well as SAO account
number
•
•
THE PROCEDURE
There are four main components to every
cleaning session which are:
1.) Recycling and picking up trash
2.) Sweeping the rows and stairs
3.) Spot mop and mop stairs
4.) Wiping down the seats
In the following slides, you will find an easy to
understand method that minimizes confusion and
creates checks on quality of work as it
progresses.
THE WAVE
For most groups, the process of cleaning
in a wave works best and minimizes re-dos.
1.) Hands grab everything
2.) Brooms sweep the rest
3.) Mops get the spills
4.) Rags to finish up
In the following slides, you will find an easy to
understand method that minimizes confusion and
creates checks on quality of work as it
progresses.
RECYCLING AND TRASH
The first group of people will put on the arena provided rubber
gloves and pick up trash starting at the top row from the row beneath
it using the trash bags also provided by the arena. The first volunteer
will start at the top row from the row beneath (pictured) and once the
first volunteer gets halfway through the row, the second volunteer will
begin the row the first volunteer is standing in (pictured).
DO NOT leave trash bags on the floor, especially on the
concourse. Place all bags in the provided hampers. Trash bags on
the floor cause puddles and unnecessary work.
SWEEPERS
The second group of people will use arena provided brooms
and dustpans using the very same cycle as the group picking up trash.
This group of people will sweep the row, getting all trash underneath the
seats and on the stairwell. Sweep rows into stairs and pick up stairs
with dustpan and broom later on. Sweepers must take special care to
get all popcorn and other such items clear from the row and stairs. Yes,
one kernel of popcorn is too much. Once a row is finished, start the
next open one. This cycle continues until the entire section is
completed.
Do not dump full dustpans into the concourse trash cans.
These have already been emptied and will not be again until the next
event.
The first 4 rows in many sections are attached to the ground
rather than the wall. Pay particular attention to these rows as they often
get overlooked.
MOPPERS
The third group of people will use the
arena provided mops and buckets. Patrol the
stands for spills of any kind. Any stains left
should be attended to with a hard forward and
back scraping motion. Mops should not drip on
the seats or touch the fabric is any way.
Walking up and down the stairs with a
heavy mop in your hands can wear you down.
Keep the buckets close to the section you are
working on and pace yourself.
THE TROUBLESOME STAIRS
The steps in the arena are not only steep
but are the dirtiest of all areas.
Sweepers should push everything to the
stairs so that people with dustpans can pick up
the piles with ease. *This is why its so
important to get all the big trash you can. A
single cup can force the need to empty the
dustpan prematurely, wasting time and effort*
After swept, the stairs need to be mopped
well
WIPERS
The final group will use the arena provided
buckets and rags and use the same cycle as the other
groups with the exception that you will not be cleaning
the row from the one beneath it. Going right to left, you
will wipe all seats including the armrests, backs, sides
and plastic underneath the seats. In certain rows, the
seats attach to the ground rather than the wall. These
“boots” need to be wiped down as well. In the rows in
front of the hockey boards, wipers should clean the side
facing the seats.
FINISHING UP
After all the cycles have been completed, there
are a few last items to complete:
•Take all trash in dumpsters to loading dock and place
in dumpster.
•Gather all bags, brooms, dustpans, mops, rags and
buckets and bring back to the custodial closet by the
employee entrance. All buckets should be empty.
The Agganis Arena supervisor can assist you
with both of these tasks.
YOU THINK YOU’RE DONE?
The procedure that we require will enable your
group to check your work as cleaning
progresses. Please do so!
The Agganis Arena Supervisor will perform the
final check and will ask you to return to a
section if it is not completed to satisfaction.
Do not make the mistake of allowing people to
leave early. Make sure all work is completed
before allowing people to leave.
WHEN YOU’RE DONE…
•
Upon approval of all sections and other
designated areas from the supervisor and you
have returned the equipment to the employee
entrance, your group may leave.
•
Please make sure to take all belongings
with you. You may exit out the main lobby
doors in which you entered.
DO’S, DON’TS AND OTHER TIPS
Here are a few insider tips. These are tell tale signs for us to be more or less critical of
a group’s performance. The more bad signs you give us, the more critical of the work we will be.
Do…
•Confirm your shift and attendance 5-7 days in advance.
•Be polite. It is preferred and rude behavior is noted in your review.
•Follow the procedure…it works
•Place trash in the dumpsters provided by Agganis supervisor
•Pay particular attention to the rows with seating attached to the ground
•Aggressively mop the stairs as they get the most use during any event.
•Be a problem solver. See what works best for your group and adjust the
cleaning so you work around any issues.
Don’t…
•Show up late
•Carry a leaking bag over seats or leave trash on the concourse floor
•Sweep rows with one hand or drag your mop behind you
•Carry a wet mop around the concourse, leave the bucket at the stairs and move
it all together
•Crowd together and talk, it wastes everybody’s time
•Absolutely DO NOT show up without the designated contact(s) trained here
today
DO’S, DON’TS AND OTHER TIPS
Tips
•Leaving items in the cupholders is a sure sign more items
have been overlooked.
•Communicate with each other. If someone is doing a
lackluster job, you must tell them otherwise someone else will
have to go back and redo all their work and that is an incredible
waste of time.
•Listen to and respect the Agganis Arena supervisor. They are
a student doing a job and disrespecting them will be noted in
the review.
•Do not make the mistake of allowing people to leave because
they think or say they are done. It will be left up to the few that
remain to finish the job to satisfaction.
EXPECTATIONS OF STUDENT
LEADERS
Although you are a student, you are the designated leader
for your group, this shift and this program. You are expected to act
appropriately.
•Communicate well and in a polite and professional manner.
We respect leaders that can handle conflict and resolve
situations presented to them.
•Manage your group’s attendance and behavior. Make sure
you are doing everything on your end to recruit and confirm
workers for the shift. Be ready to send someone home, say
others can’t leave and get the job done with a positive attitude.
•Respect others and be respected. You earn respect from
others by treating them and their situations with respect. The
arena and staff are contracting your group for a job, treating the
program as otherwise is the quickest road to a poor review.
POOR PERFORMANCE AFFECTS
ALL
“This isn’t that important”, “I’m not that involved in
the group”, “I don’t care about hockey”, “what did you
expect from us, we’re not professional
cleaners”…We’ve heard them all before.
CONSIDER THIS A CONTRACT JOB!
Remember, this isn’t community service.
Agganis Arena is a business and your group is our
contractor. There are dozens of groups who need this
funding and events will be awarded to the groups who
display the best attitudes and performance.
This is an opportunity to raise money.
THANK YOU!
Thank you all for taking the time to involve
your group in Agganis Arena at Boston
University.
Questions or Concerns? Contact us!
Bo Stewart at 617-358-7103 and bos@bu.edu
Brad Mount at 617-358-7003 and
bmount@bu.edu