BT Wholesale Ethernet Roadmap Release Update
6th September 2012
Agenda:
•
•
•
•
Release AD – Shaun Harrison
Release AE – Shaun Harrison
eCo Plus enhancements & improvements (Release AE) – Sarah Jones
Roadmap specific - Etherway Superfast GEA – Shaun Harrison / Angela Fidler
Confidentiality & legal statement
The information contained in this Presentation slide-pack is confidential information for
discussion purposes only and should not be disclosed without British Telecommunications
plc (BT's) permission. Please treat it accordingly and do not forward, republish or permit
unauthorised access.
Please note that BT has taken reasonable care to check that the information contained in
this Presentation slide-pack is accurate at the time of issue, however, it is subject to
change. In relation to any products/services referred to in this document which are
currently under development and/or trial, BT gives no undertaking or other commitment
that the product/service will be made commercially available.
References to any such service and time scales contained within this document are
indicative and estimates for information purposes only and these and other information do
not constitute any contractual or other obligation.
Applicable BT standard terms and conditions apply.
© British Telecommunications plc,
2012 British Telecommunications plc
Registered office: 81 Newgate Street London EC1A 7AJ
Registered in England no: 1800000
Release AD roadmap update
Area
Details
Product
GEA -Day 3 requirements – Changes to KCIs
L2C
Secondary site contact information field
Product
VPLS - ELAN Co-ordinated Handover KCI
Improvements
Product Position & Benefits
Launch
Date
Changes to KCIs to ensure all
communication with customers is clear and
unambiguous.
Offers customers the ability to add a
second site access contact details to avoid
EAD order delays due to OR Engineer
abortive visits and site access issues.
* only visible via EST
Oct 2012
To improve the content & presentation of
information with KCI messages for ELAN
Coordinated Handover Capability so that
the information provided to customers in
the KCIs is more accurate in terms of dates
for co-ordinated deliveries and easier to
understand when there are multiple staged
deliveries being offered
Oct 2012
20 Aug
2012
Release AE roadmap update
Area
Details
Product Position & Benefits
Launch
Date
L2C
Cycle Time improvements:
• Front end portal improvements /
Enhancements to eCoPlus Portal
• Making portal navigation easier & simpler to use for
order placement.
Oct 2012
L2C
Cycle time improvements:
• Batphone
• Allows easy contact if further contact details / other
queries are required / need to be resolved “on the day”
to help avoid delays
Oct 2012
T2R
Portal changes & PEWs
• To provide a warning message of possible charges being
levied if/when a they have run a diagnostic test which has
given a pass or if the defect is found to be within their
domain and they proceed to raise this as a fault into BT.
• Simpler PEW notifications providing a single notification
of all their impacted services rather than currently
receiving multiple notifications.
Oct 2012
L2C
VPLS - ELAN Co-ordinated
Handover KCI Improvements
• Improved content and presentation of information
within KCI messages for ELAN co-ordinated handover:
• Improved accuracy in terms of date for co-ordinated
deliveries
• Simpler information when there are multiple staged
deliveries being offered
Q4
Operational
testing to
be
completed
beforehand
BT Wholesale Ethernet Product Roadmap
Dec 2011
Dec. 10GB
EEC
Launched
Dec. Etherway
upgrade 10Mb –
100Mb launched
Dec. 35Mb EFM
Launched
Dec. Auto
negotiate off
launched
JanMarch
2012
April–
June 2012
Feb address
matching upgrade
launched.
April 2012 Front
end portal
enhancement
Feb Automated
abortive visit
charges
May 2012
Superfast GEA.
London &
Manchester
Feb. Low cost
1Gb SLT
reduction from 93
to 33 days
March Default &
Multi-CoS
Etherflow
connected
April Etherway 1G
modify to low cost
(5y)
Mar ELAN
Coordinated
handover
July –
Sept
2012
July /Aug 2012
EEC Resilient
Aug. GEA
FTTP Launch:
80/20, 330/20,
330/30
June/July 2012
Shared Access
Reporting
Oct: 1Gb
Etherway
price
reduction
Oct:
Openreach
Batphone
Oct: Front end
portal
enhancement
June Automated
Port/VLAN modify
June 2012
Etherway shared
access
Oct –
Dec
2012
Aug:
Secondary site
contact
information
Aug. Error
codes/guidance
June 2012 Front
end portal
enhancement
April 2012 – March 2013 Superfast GEA roll-out
JanMarch
2013
Jan. Etherway
External Shift
Apr. Bespoke
Access –
Associated
orders
(EAD+Radio
etc)
Jan: eCo+
usability
improvements
Feb.
Performance
SLA
Feb. eCo B2B
Gateway
Phase 1
April –
June
2013
Apr. Pricing Tool
& eCo linkage
Apr. Bespoke
Access Telehouse
May. Bespoke
Access – I.O.M,
Hull
May: Managed
Install Phase 1
(EAD)
May: Managed
Install Phase 2
(EFM)
Release Roadmap Q&A
6
eCo Plus Enhancements
Sarah Jones
eCo Plus Usability: Key Benefits
• Make it simpler and easier to use
• Enable more orders to be placed by eCo Plus
• To reduce the time taken to complete the order entry journey
• Improve order accuracy to reduce delivery delays
• Reduce the number of abandoned/cancelled orders
Order Entry Pain Points
Pain Points
What we are doing
Double entry of network ID and billing
account
•
Once entered, this data will now be pre-populated in
subsequent fields
Unclear about what information is
required
•
Adding hover text to provide help on filling out complex
data fields
Simplify wording in Service Catalogue/Bundles
Remove clicks by pre-populating data from Etherway to
Etherflow order
Adding post codes to A and B end VLAN
•
•
•
Delayed Orders
•
Adding Hover text to provide guidance on what
information is required to stop delays later
Missing out critical information on
orders
•
Making Third Party Name mandatory, and bringing it onto
the main order screen
Address Matching
•
Adding the address key to the returned list of addresses
within the pick applet.
Usability Improvements screen shots
For bundles containing a network product, the Network ID field will be
filtered down to the associated order lines
Once the Etherway order is created, the common data e.g. Network ID, Billing
Account will be auto-populated for the Etherflow order
When adding a spoke to an existing network/bundle, the Network ID will be
blank and once entered, will be pre-populated in all related order line items
Once the Billing account is selected, it will be pre-populated on all relevant
subsequent pages.
If the Billing account is edited, the change will flow to the associated order
lines
Usability Improvements screen shots
Change wording to - ‘If
Network ID blank, please select
an existing network, if prefilled, a new network ID has
been created’
For every save message on a
page, add a hover message
indicating the order will be
saved for 48hours for editing
Adding Hover Text – ‘Where you want your
circuit installed within the selected site. We
need this information to ensure our engineer
installs the circuit in the correct location’.
Adding Hover Text - ‘Your onsite contact will need to be aware of
What product has been ordered.
Who placed the order with BTW on their behalf.
That the visiting engineer will be from BT Openreach.
Whether the site is ready, or which date it will be ready.
The power requirements of the product ordered, and whether available now, or the date it will be available.
The location where the equipment is to be sited, ensuring that access is available.
If the equipment should be rack mounted etc, and whether the rack is available with sufficient space on it.
The point of entry of the BT network into the building and ensure is access available.
Potential internal routes through the building and the ability to agree these routes.
Landlord/ Wayleave Grantor’s details for any internal routes or new duct entries if required.
Provide details of site restrictions, safety requests, induction courses, out of hours working, parking or security
restrictions.
Details of a secondary contact in case they are off at time of survey, or when any work to be completed at site ‘
Usability Improvements screen shots
Adding Hover Text - ‘Are
there any dangers
accessing this site that we
should be aware of?’
Adding Hover Text – ‘Is there a
password we would need to know to
gain access to site?’
Adding Hover Text – ‘e.g Power
Station or Electricity Generating
Site.’
Third Party Name will be moved to the front page under Site contact and will be
made mandatory and we are adding hover text to say – ‘What is the name over
the door of the site where service is to be provided?’
Usability Improvements screen shots
Add Hover text to Save and
Close to say ‘The draft
message will be saved for 90
days’
Usability Improvements screen shots
Adding Address Keys, and Easting
and Northing Information to the
returned address information,
KCI Improvements
Following your feedback we are changing the wording of the cancellation
KCI that is sent to you if BT have cancelled an order due to non acceptance
of the excess construction charge after 30 working days.
The wording is being changed to -
Customer name
Your Order Reference: xxxx
BT Order Reference: 1-xxxxxxxxxxx
Your Description: xxxxx
Name of person who submitted the order
BT have cancelled Service Id ETHAxxxxxx being supplied under Order No 1xxxxxxxx on date xx/xx/xx due to non acceptance of ECC's after 30 days.
Portal enhancements
Q&A
16
Etherway Superfast GEA Update
17
Etherway Superfast GEA - Update
FTTC Speed Options 40:2 –
40:10 –
80:20 –
FTTP Speed Options 40:2 –
40:10 –
80:20 –
100:30 –
300:20 –
300:30 Note:
Current FTTP connectivity will
be reactive.
Future plan to consume ‘FTTP
on Demand’ once available.
18
Launched
Launched
Launched
Launched
Launched
Launched
Launched
Launched
Launched
Etherway Superfast GEA rollout
Original rollout programme of 545 GEA cablelinks / 450 sites in FY 12/13
Programme increased in order to aggressively rollout to an increased number of FTTC
enabled exchanges this year – 1200 GEA cablelinks / 1000 sites
Currently there are 322 GEA cablelinks Ready For Customer Order
19
Etherway Superfast GEA rollout
Initial enabled sites are
concentrated around
Manchester and London,
further phases will give greater
geographical coverage.
20
Etherway Superfast GEA
Q&A
21
Thank you for joining the
call today
22