Customer Stories about Business Process Management (BPM) Richard Day – Senior Product Manager, QAD Chuck Macke – Director of IT, Ralcorp Frozen Bakery Products Doug Geyer – Business Process Consultant, Mueller Industries | Building the Effective Enterprise Customer Stories about Business Process Management (BPM) Safe Harbor Statement The following is intended to outline QAD’s general product direction. It is intended for information purposes only, and may not be incorporated into any contract. It is not a commitment to deliver any material, code, functional capabilities, and should not be relied upon in making purchasing decisions. The development, release, and timing of any features or functional capabilities described for QAD’s products remains at the sole discretion of QAD. | Building the Effective Enterprise 2 Customer Stories about Business Process Management (BPM) Presentation Agenda ■ ■ ■ ■ ■ BPM overview Ralcorp Frozen Bakery Products Mueller Industries Summary Questions | Building the Effective Enterprise 3 Customer Stories about Business Process Management (BPM) BPM Overview | Building the Effective Enterprise Customer Stories about Business Process Management (BPM) Maps to Navigation | Building the Effective Enterprise 5 Customer Stories about Business Process Management (BPM) Select Menus to Explicit Processes | Building the Effective Enterprise 6 QAD Business Process Management May, 2013 Chuck Macke | Building the Effective Enterprise Customer Stories about Business Process Management (BPM) Who is Ralcorp Frozen? ■ A Leader in Private Label Frozen Bakery Products ■ Channels Food Service Retail In-Store Bakery ■ Products Cookies (#1) Pancake / Waffle (#1) Refrigerated Dough (#1) Bread / Biscuits | Building the Effective Enterprise 8 Customer Stories about Business Process Management (BPM) Previous Workflow Experience ■ Trouble with master data ■ How to “herd the cats?” ■ Enter Data Source One (DS1) | Building the Effective Enterprise 9 Customer Stories about Business Process Management (BPM) Previous Workflow Experience | Building the Effective Enterprise 10 Customer Stories about Business Process Management (BPM) Why QAD BPM? ■ Replace DS1 Avoid DS1 upgrade & ongoing maintenance Still need to know who’s got the ball With BPM we gain concurrency QAD is single source of the truth Apply to other processes without (much) programming ■ Lean Culture Process is everything! Need metrics to support problem-solving | Building the Effective Enterprise 11 Customer Stories about Business Process Management (BPM) Why QAD BPM? 20 100.00% 18 90.00% 16 80.00% 14 70.00% 12 60.00% 10 50.00% 8 40.00% 6 30.00% 4 20.00% 2 10.00% 0 0.00% | Building the Effective Enterprise Frequency Percentage 12 Customer Stories about Business Process Management (BPM) Ralcorp BPM Timeline End Date Activity 9/15/12 Early Adopter Agreement 10/1 Upgrade Progress, .Net, Java 10/31 Install Q-Xtend 10/31 Complete Configured Screens 11/21 Complete BPM Workshop Dec/Jan (Mostly) Hiatus Feb Practice Installs, Documentation, Training 3/11 Go-Live – ISB Finished Goods TBD Go-Lives – All Finished Goods, Raw, WIP | Building the Effective Enterprise 13 Customer Stories about Business Process Management (BPM) Item Maintenance Under BPM | Building the Effective Enterprise 14 Customer Stories about Business Process Management (BPM) Item Maintenance Under BPM | Building the Effective Enterprise 15 Item Maintenance Under BPM | Building the Effective Enterprise 16 Customer Stories about Business Process Management (BPM) Anticipated Benefits ■ Now Process owners know “who’s got the ball” Data mining to support problem-solving Process participant work list Retire the DS1 system! In summary, faster to market! ■ Future “Heat Maps” User-friendly metrics | Building the Effective Enterprise 17 Customer Stories about Business Process Management (BPM) Lessons Learned ■ ■ ■ ■ ■ Q-Xtend expertise needed Java programming Training Metrics Standard work, prototype, and continually improve | Building the Effective Enterprise 18 Approach and Lessons Learned BPM Implementation at Mueller Industries, Inc. Doug Geyer – Internal Business Process Consultant | Building the Effective Enterprise BPM Implementation at Mueller Industries, Inc. Agenda ■ Introduction to Mueller Industries, Inc. ■ Why BPM at Mueller? ■ Our BPM approach ■ Lessons learned/benefits ■ Next steps | Building the Effective Enterprise 20 BPM Implementation at Mueller Industries, Inc. ■ Founded in 1914 ■ Headquarters in Memphis, TN USA, Mexico, UK, China ■ Net Sales of $2.19 B in 2012 | Building the Effective Enterprise 21 BPM Implementation at Mueller Industries, Inc. Mueller Locations | Building the Effective Enterprise 22 BPM Implementation at Mueller Industries, Inc. Standard Products Division ■ Plumbing Products (Wholesale & Retail) ■ Wholesale – “Commodity” - Manufacture, Distribute | Building the Effective Enterprise ■ Retail – Breadth of Offering - Mfg, Buy/Sell, Distribute 23 BPM Implementation at Mueller Industries, Inc. Engineered Products Division ■ Engineered Components ■ OEM Heating & Cooling, OEM Gas Appliances, and Engineered Tube | Building the Effective Enterprise 24 BPM Implementation at Mueller Industries, Inc. Industrial Products Division ■ Brass Rod and Forgings ■ Various Industrial and Automotive Applications | Building the Effective Enterprise 25 BPM Implementation at Mueller Industries, Inc. Why BPM at Mueller? ■ ■ ■ ■ Multiple Businesses / Customer Types Many Process Variations Different Rules Multiple Process Owners ■ Mueller has been looking for ways to embed process differences into our QAD toolset and try to minimize customization | Building the Effective Enterprise 26 BPM Implementation at Mueller Industries, Inc. Our BPM Approach ■ ■ ■ ■ ■ ■ ■ ■ Determined Applicability at Mueller Identified Candidate Processes Performed In-Depth Process Reviews Implemented .Net UI and Q-Xtend for Development Started with Standard New Part Template Modified Processes Tested Trained /Rolled Out | Building the Effective Enterprise 27 BPM Implementation at Mueller Industries, Inc. Lessons Learned ■ Will your company accept the tool for all processes? ■ Clean up your processes first! ■ Identify need ■ Identify how you really perform the process ■ One size may not fit all | Building the Effective Enterprise 28 BPM Implementation at Mueller Industries, Inc. BPM Benefits ■ BPM helps engage all levels of users into work flow ■ BPM provides work flow visibility ■ QAD brought standard process templates, which were a good/adaptable starting point ■ BPM provides the ability to develop and implement JIT concepts to the back office ■ Process Modeler is an easy tool which enhances documentation & training ■ QAD installation and support was/continues to be outstanding | Building the Effective Enterprise 29 BPM Implementation at Mueller Industries, Inc. Next Steps ■ New Supplier Process ■ Accounting Processes Manual Journal Entries Month End Reconciliation ■ Sales Order Administration ■ Expansion of the New Part Processes | Building the Effective Enterprise 30 Customer Stories about Business Process Management (BPM) Summary | Building the Effective Enterprise 31 Customer Stories about Business Process Management (BPM) QAD BPM Customer Visits ■ Wave of global customer visits in June ■ Review & give feedback on completeness Capabilities Processes Your requirements ■ Drive future BPM development ■ Interested, contact Richard Day: rpd@qad.com Robert Cramer: rac@qad.com | Building the Effective Enterprise 32 Customer Stories about Business Process Management (BPM) Summary ■ Two great customer successes ■ QAD BPM – Ready to use now Navigate your journey to “The Effective Enterprise” with QAD BPM | Building the Effective Enterprise 33 Customer Stories about Business Process Management (BPM) Next Steps While at Explore ■ Attend these related sessions (or watch the replay): The Power of Business Process Management QAD BPM Training - Thursday & Friday ■ Stop by the Solutions Expo ■ Interested in BPM contact: Richard Day – rpd@qad.com Robert Cramer – rac@qad.com | Building the Effective Enterprise 34 Customer Stories about Business Process Management (BPM) Questions & Answers ■ Chuck Macke: cmacke@ralcorpfrozen.com ■ Doug Geyer: dgeyer@muellerindustries.com ■ Richard Day: rpd@qad.com ■ Robert Cramer: rac@qad.com | Building the Effective Enterprise 35 www.qad.com ©QAD Inc. 2013 | Building the Effective Enterprise 36