Customer Stories about
Business Process Management (BPM)
Richard Day – Senior Product Manager, QAD
Chuck Macke – Director of IT, Ralcorp Frozen Bakery Products
Doug Geyer – Business Process Consultant, Mueller Industries
| Building the Effective Enterprise
Customer Stories about Business Process Management (BPM)
Safe Harbor Statement
The following is intended to outline QAD’s general
product direction. It is intended for information
purposes only, and may not be incorporated into
any contract. It is not a commitment to deliver
any material, code, functional capabilities, and
should not be relied upon in making purchasing
decisions. The development, release, and timing
of any features or functional capabilities
described for QAD’s products remains at the sole
discretion of QAD.
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Customer Stories about Business Process Management (BPM)
Presentation Agenda
■
■
■
■
■
BPM overview
Ralcorp Frozen Bakery Products
Mueller Industries
Summary
Questions
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Customer Stories about Business Process Management (BPM)
BPM Overview
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Customer Stories about Business Process Management (BPM)
Maps to Navigation
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Customer Stories about Business Process Management (BPM)
Select Menus to Explicit Processes
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QAD Business Process Management
May, 2013
Chuck Macke
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Customer Stories about Business Process Management (BPM)
Who is Ralcorp Frozen?
■ A Leader in Private Label Frozen Bakery
Products
■ Channels
 Food Service
 Retail
 In-Store Bakery
■ Products




Cookies (#1)
Pancake / Waffle (#1)
Refrigerated Dough (#1)
Bread / Biscuits
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Customer Stories about Business Process Management (BPM)
Previous Workflow Experience
■ Trouble with master data
■ How to “herd the cats?”
■ Enter Data Source One (DS1)
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Customer Stories about Business Process Management (BPM)
Previous Workflow Experience
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Customer Stories about Business Process Management (BPM)
Why QAD BPM?
■ Replace DS1


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
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Avoid DS1 upgrade & ongoing maintenance
Still need to know who’s got the ball
With BPM we gain concurrency
QAD is single source of the truth
Apply to other processes without (much)
programming
■ Lean Culture
 Process is everything!
 Need metrics to support problem-solving
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Customer Stories about Business Process Management (BPM)
Why QAD BPM?
20
100.00%
18
90.00%
16
80.00%
14
70.00%
12
60.00%
10
50.00%
8
40.00%
6
30.00%
4
20.00%
2
10.00%
0
0.00%
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Frequency
Percentage
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Customer Stories about Business Process Management (BPM)
Ralcorp BPM Timeline
End Date Activity
9/15/12
Early Adopter Agreement
10/1
Upgrade Progress, .Net, Java
10/31
Install Q-Xtend
10/31
Complete Configured Screens
11/21
Complete BPM Workshop
Dec/Jan (Mostly) Hiatus
Feb
Practice Installs, Documentation, Training
3/11
Go-Live – ISB Finished Goods
TBD
Go-Lives – All Finished Goods, Raw, WIP
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Customer Stories about Business Process Management (BPM)
Item Maintenance Under BPM
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Customer Stories about Business Process Management (BPM)
Item Maintenance Under BPM
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Item Maintenance Under BPM
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Customer Stories about Business Process Management (BPM)
Anticipated Benefits
■ Now





Process owners know “who’s got the ball”
Data mining to support problem-solving
Process participant work list
Retire the DS1 system!
In summary, faster to market!
■ Future
 “Heat Maps”
 User-friendly metrics
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Customer Stories about Business Process Management (BPM)
Lessons Learned
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■
■
■
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Q-Xtend expertise needed
Java programming
Training
Metrics
Standard work, prototype, and continually
improve
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Approach and Lessons Learned
BPM Implementation
at Mueller Industries, Inc.
Doug Geyer – Internal Business Process Consultant
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BPM Implementation at Mueller Industries, Inc.
Agenda
■ Introduction to Mueller Industries, Inc.
■ Why BPM at Mueller?
■ Our BPM approach
■ Lessons learned/benefits
■ Next steps
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BPM Implementation at Mueller Industries, Inc.
■ Founded in 1914
■ Headquarters in Memphis, TN
 USA, Mexico, UK, China
■ Net Sales of $2.19 B in 2012
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BPM Implementation at Mueller Industries, Inc.
Mueller Locations
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BPM Implementation at Mueller Industries, Inc.
Standard Products Division
■ Plumbing Products (Wholesale & Retail)
■ Wholesale – “Commodity”
- Manufacture, Distribute
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■ Retail – Breadth of Offering
- Mfg, Buy/Sell, Distribute
23
BPM Implementation at Mueller Industries, Inc.
Engineered Products Division
■ Engineered Components
■ OEM Heating & Cooling, OEM Gas Appliances,
and Engineered Tube
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BPM Implementation at Mueller Industries, Inc.
Industrial Products Division
■ Brass Rod and Forgings
■ Various Industrial and Automotive Applications
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BPM Implementation at Mueller Industries, Inc.
Why BPM at Mueller?
■
■
■
■
Multiple Businesses / Customer Types
Many Process Variations
Different Rules
Multiple Process Owners
■ Mueller has been looking for ways to embed
process differences into our QAD toolset
and try to minimize customization
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BPM Implementation at Mueller Industries, Inc.
Our BPM Approach
■
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■
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Determined Applicability at Mueller
Identified Candidate Processes
Performed In-Depth Process Reviews
Implemented .Net UI and Q-Xtend for
Development
Started with Standard New Part Template
Modified Processes
Tested
Trained /Rolled Out
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BPM Implementation at Mueller Industries, Inc.
Lessons Learned
■ Will your company accept the tool for all
processes?
■ Clean up your processes first!
■ Identify need
■ Identify how you really perform the process
■ One size may not fit all
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BPM Implementation at Mueller Industries, Inc.
BPM Benefits
■ BPM helps engage all levels of users into work
flow
■ BPM provides work flow visibility
■ QAD brought standard process templates,
which were a good/adaptable starting point
■ BPM provides the ability to develop and
implement JIT concepts to the back office
■ Process Modeler is an easy tool which
enhances documentation & training
■ QAD installation and support was/continues
to be outstanding
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BPM Implementation at Mueller Industries, Inc.
Next Steps
■ New Supplier Process
■ Accounting Processes
 Manual Journal Entries
 Month End Reconciliation
■ Sales Order Administration
■ Expansion of the New Part Processes
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Customer Stories about Business Process Management (BPM)
Summary
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Customer Stories about Business Process Management (BPM)
QAD BPM Customer Visits
■ Wave of global customer visits in June
■ Review & give feedback on completeness
 Capabilities
 Processes
 Your requirements
■ Drive future BPM development
■ Interested, contact
 Richard Day: rpd@qad.com
 Robert Cramer: rac@qad.com
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Customer Stories about Business Process Management (BPM)
Summary
■ Two great customer successes
■ QAD BPM – Ready to use now
Navigate your journey to
“The Effective Enterprise”
with QAD BPM
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Customer Stories about Business Process Management (BPM)
Next Steps While at Explore
■ Attend these related sessions (or watch the
replay):
 The Power of Business Process Management
 QAD BPM Training - Thursday & Friday
■ Stop by the Solutions Expo
■ Interested in BPM contact:
 Richard Day – rpd@qad.com
 Robert Cramer – rac@qad.com
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Customer Stories about Business Process Management (BPM)
Questions & Answers
■ Chuck Macke: cmacke@ralcorpfrozen.com
■ Doug Geyer: dgeyer@muellerindustries.com
■ Richard Day: rpd@qad.com
■ Robert Cramer: rac@qad.com
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www.qad.com
©QAD Inc. 2013
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