Best
PROFESSIONAL SUCCESS
IDENTIFICATION
 Stella DU
 Jan 7, 1989
 Graduated from Shanghai Business School (2007-2011)
 Currently working at Sofitel Shanghai Sheshan Oriental,
Shanghai, 201601, China
 Training Manager
 Sofitel Luxury Hotels/Accor Hospitality
ACADEMIC RESULTS
 Degree: Double Bachelor
1. Tourism Management at Shanghai Business School 2011
2. Chinese Language and Literature at Eastern China Normal University
2011
(weekend classes)
 Responsibilities:
Financial Controller of the Class at Shanghai Business School
 Activities:
1. Created a reading community with friends (named The Leaf), taking the
role as Financial Controller
2. Participated in the Expo as Volunteer and took the role as Vice Director
of a group of 20 volunteers
 Awards:
1.
2.
3.
4.
5.
6.
Outstanding Graduate of Shanghai 2011
Outstanding Graduate of Shanghai Business School 2011
Scholarship of the city Shanghai 2011: once
Scholarship of University – 1st Prize: 3 times
Scholarship of University – 2nd Prize: twice
Scholarship of University – 3rd Prize: twice
CAREER

Describe the career path
Stella started her hospitality career as a Management Trainee for the
Vice President of Human Resources Sofitel Asia Pacific, based in
Singapore in August 2011.
During her internship in Singapore, Stella assisted in policy &
procedures and standard operational procedures updates, HR best
practices, regional employee succession planning, GM recruitment, etc.
She also worked on preparation for regional training for the Sofitel Asia
Pacific. Furthermore, she also conducted mini orientation for junior and
newcomers at the Accor Asia Pacific Regional Office.
This was the beginning of my journey in training.
After the 6-month Management Trainee program, Stella transferred
back to Shanghai and started her professional career as a Training
Supervisor in Sofitel Shanghai Sheshan Oriental.
In 2013, she was promoted to Assistant Training Manager in charge of
the Training department and received the Training Manager title 6
months later. Late 2012 , Stella helped out as GM Secretary during a 4month period until a successor was on board. March 2014, Stella joined
Accor WAAG (Women at Accor Generation) Greater China Committee,
assisting to organize women theme activities within Eastern China and
in her hotel.
HOTEL DESCRIPTION
 5 Star Luxury
 368 rooms and 7 private villas
(232 Luxury Rooms, 83 Club Millésime Rooms, 52
Suites, 1 Presidential Suite, 7 Villas)
 Vie All Day Dining Restaurant, Fukami Japanese
Restaurant, Mediterranean Restaurant, Link Lobby
Lounge, Ming Lounge, Bar Blue
 1200 m2 Ballroom and 12 additional meeting and
conference rooms
 Signature Sofitel So FIT, indoor pool and 4400m2
outdoor pool with 2 man-made beaches, 2 tennis
courts
 2 Kids Clubs
POSITION DESCRIPTION
 Training Manager, Human Resources Department
 Responsible for planning, controlling, coordinating and
participating in hotel employee training; Identifying
training needs; Conducting hotel orientation and other
trainings; Establishing training development and
evaluation systems; Developing training programs;
Establishing standard policies and procedures for
training; Ensuring the employee compliance with hotel
training policies and procedures; Organizing activities.
 Guiding and supervising departmental skills training.
 2 people under supervision (1 Training Service Leader
and 1 Training Trainee)
INITIATIVES & PERFORMANCES
SHESHAN OF EXCELLENCE
Intra-hotel Cross Training Program
Sheshan of Excellence is a hotel succession planning to develop hotel high
potential employees via 6-12-month intra-hotel cross training with a clear next step
development promised in advance.
The aim is to enable talented employees to experience other sections or fields
during low season. The multi-task experience enables flexible work distribution and
reduces turnover as the employee gains additional skills. This allows us to promote
employees upon completion.
Stella is responsible to catch up with each candidate and each department head
together with her superior each month. Feedback reports ensure that the multi-task
training becomes successful.
Up to now, 4 employees finished this program and were successfully promoted .
INIVIATIVES & PERFORMANCES
Sofitel Yes! Day to improve Guest Satisfaction
Every 15th of the month at Sofitel Shanghai Sheshan Oriental is “Yes! Day”. The
purpose of this program is to better meet and exceed guest expectations. It
enhances our Cousu Main culture in the hotel.
Stella and her training team members act as customers for spot-checks on the
day and make different requests. Every employee whom we choose should take
a positive attitude to serve the “guest”.
The program practices a system of “integration”: HR employees will present a
“YES!” Card (excellent) or a “Fighting!” Card (to be improved) to the employee
during the spot check. Once anyone gets 3 cards:
-3 “YES!” Cards: will be invited to the next “Chief Trainer Outing”
-3 “Fighting!” Cards: will be required to attend/re-attend the next Sofitel Attitude
training
INIVIATIVES & PERFORMANCES
Trainee Motivation Program
The program is to motivate trainees’ better-working attitude and greater
productivity, as well as self-development and to show appreciation to
distinguished working and learning performance. It is also good for school
relationships.
The selection is on a monthly basis, with 4 categories of awards: The Best
Performance Award; The Greatest Improvement Award; The Best Smile
Award; The Most Innovative Award.
All winners are invited to the Morning Briefing on the last Monday of each
month. All relevant HODs will introduce her/his excellent trainee (why they
are selected) to the whole management team and GM will reward certificates
and gifts to winners. And the poster will be made and sent to relevant trainee
schools as well. In this manner, we share students’ achievements and
honors.
HR Department will calculate the number of times each trainee has won a
prize (from January 1 to December 31 of the previous year). Before every
January 10, the trainee who has won the most times will be rewarded as
“The Best Trainee of the Year Award”. He/she will be invited to experience
the hotel as a guest, including 1 night stay and 3 meals.
INIVIATIVES & PERFORMANCES
Hotel Departmental Training System Management
I added HOD Departmental Training Hour into each departmental training
plan. Each Department Head is required to conduct at least 1 session of
departmental training to share professional experience with all employees
and to take care of the job skill development of them, as well as to
encourage the departmental trainers.
I updated
previous Departmental Training Audit template, adding
“comment/suggestion from Training” and “test after training”. All
Departmental Training Audit Feedback with training moment pictures,
comments and test results are shared on each Friday.
INIVIATIVES & PERFORMANCES
Hotel Trainer System Management
 Hotel Trainer System:
Training Team (Training Manager, Training Service Leader and Training Trainee)
– Chief Trainers (1 each department, supervisor level above) –
Departmental Trainers (at least 1 each section, experienced employees).
 Monthly Workshop organized by myself, with topics of Training & Activity
Review, Training Needs Analysis, Generic and Departmental Training Plan,
Training Skill Communication, and other topics upon hotel operations. Meeting
minutes and action plans are followed after each workshop.
 Regular trainer outing is organized to motivate and develop trainers.
 Created Trainer Evaluation System, setting different awards for both the Best
Chief Trainer and the Best Departmental Trainer.
INIVIATIVES & PERFORMANCES
Hotel Newsletter
Stella changed the Hotel Newsletter from a yearly base to a monthly base,
with a new design and template. I collect and share information about
Employee Trainings, Hotel Activities, Employee Moments, Star of the Month,
Employee Promotions, Hotel Performance, Online Reputation, Guest
Feedbacks…
Via the monthly circulation, the information delivery is more timely, and people
are happy to read the stories and pictures of themselves from time to time.
INIVIATIVES & PERFORMANCES
Hotel Activity Organization
To keep the balance between work and social life at the hotel, Stella organizes
several employee activities together with the HR team. Stella and her team
have creative ideas for each activity. As most of the employees of the hotel
stay in the dormitory, they created regular cooking classes for them. Different
topics are set every time.
To have a different outing, Stella designed many items and games. Prior to the
event, Stella conducts an inspection with her colleagues to ensure they
choose the best place.
Stella created a new “women’s room” for women themed activities with nice
and sweet decorations.
Essence of “Plaisir” is one of the Sofitel values. This is also her concept when
organizing activities.
INIVIATIVES & PERFORMANCES
Training Results for Employee Turnover
Hotel Turnover Rate 2014 VS 2013
12.00%
YTD Turnover vs. 2013: 9.44%
YTD Leavers vs. 2013:
Percentage
10.00%
60 people
8.00%
6.00%
4.00%
2.00%
0.00%
Jan.
2013 1.70%
2014 2.21%
Feb.
0.94%
3.33%
Mar.
9.83%
6.46%
Apr.
6.04%
3.96%
May.
6.02%
3.94%
Jun.
6.84%
3.01%
Jul.
3.44%
3.64%
Aug.
4.79%
3.52%
INIVIATIVES & PERFORMANCES
Training Results for Guest Satisfaction Score
INIVIATIVES & PERFORMANCES
Training Results for Online Reputation
INTERVIEW WITH STELLA
 What result(s) in recent years are you the most proud of?
In the past 3 years, I grew from a little girl to a Training Manager. I
kept the balance between work and life very well with great
passion.
I achieved my job objectives. My Yes! Day received a great
success; the training and development programs were well
accepted by my colleagues and they did help.
I helped colleagues who are far away from home to enjoy the life
in Shanghai with different kinds of activities. We have cooking
class, birthday parties, annual parties, outings, sports
competitions… And I am proud that we always have something
new in each activity. For the latest Ambassador Day, I made an
amazing sand painting video about Sofitel history.
INTERVIEW WITH STELLA
 In the future, what are your objectives concerning both
your personal career and the development of your
department/hotel?
I plan to continue developing my training skills, and to get
more training certifications to deliver more and more
management trainings. And also for my self learning.
As training is not everything, I want to build the learning
culture in the hotel, so that people are more willing to
learn, to develop and to share, instead of being asked to
attend a training.