2013 Online Waiver Product
Waiver Program
(for managed agencies only)
2013 Online Waiver Product
OVERVIEW
•
Effective February 28th, 2013, Air Canada launched an Online Waiver Product.
•
It is used for the processing of agency-issued VATS for all bookings made through the
GDS and ADO/ AC2U where applicable.
•
The Online Waiver Product can only be accessed via www.aircanada.com/agents.
2
Please note the following:
•
To access the Online Waiver Product, the IATA on the GDS PNR must match the IATA used when
logging in to www.aircanada.com/agents.
•
If the IATA used to log in does not match the IATA on the PNR, agencies will not be able to access the
tool and apply the required VAT to their booking.
•
VAT transactions made through www.aircanada.com/agents must be processed prior to making any
ticketing adjustments or issuance of tickets.
3
Accessing the Online Waiver Product
Log on to
www.aircanada.com/agents
Click:
4
•
From the My Bookings
page, enter the booking
reference.
•
You will only be able to
retrieve a PNR if the
booking IATA matches
the IATA used to log in.
•
Click
5
•
On the Flight Booking
page, the following is
displayed:
-
•
Booking Reference
Date Created
Main Contacts
Ticket status
Clickable options
Itinerary at bottom of
page
Click
6
•
From the Waiver Program page,
review the VAT Waiver types
through the drop down menu
–
–
–
–
CHNG
APUR
MIMX
NMRF
•
The VAT number is required
•
Click
•
Please note: only 1 VAT number
is required for each waiver type,
with a maximum of 2 per PNR.
7
•
If a VAT number has
already been used, a
message will display
requesting a different
VAT number.
•
To enter a new VAT
number or change the
VAT type, click
•
You will not be able to
continue unless an
unused VAT number
is entered.
•
Once a new VAT
number has been
entered, click
•
Important: A VAT
transaction cannot be
cancelled once it has
been processed.
8
•
From the Waiver Program
Review page, you must
enter:
–
–
–
•
Booking agent First Name
Booking agent Last Name
Booking agent Email
Click
9
•
The Waiver Program
Confirmation page
indicates a successful
transaction.
•
An email has been sent
to the email address
provided on the Waiver
Program Review Page
•
If you selected VAT
types APUR, CHNG or
MIMX, proceed with the
applicable ticketing
transactions in your
GDS.
10
NMRF VAT TYPE ONLY
IMPORTANT
•
With VAT type NMRF, you must
FIRST create the NEW PNR for
the NEW Passenger and issue the
ticket. (do not cancel original
PNR until the Waiver has been
applied and you have received an
email confirming the transaction)
•
Enter the NEW ticket number,
including the check digit.
•
New ticket must be of equal or
higher value than the original
ticket.
•
Enter the VAT number.
•
Click
•
Important: The unused value
of a non-refundable ticket is
not eligible with NMRF VATs.
11
NMRF VAT TYPE
•
The Waiver Program Confirmation
page indicates that the transaction
has been successful.
•
An email has been sent to the email
address that was provided, no
confirmation message will be sent to
the agency through the PNR. (Now
you may go ahead and cancel the
original PNR to process the refund)
•
For GDS PNRS, refund the original
ticket less the $50 (plus taxes)
ticketing fee.
•
For ADO/AC2U PNRS, submit a
refund request email to
refundservices.remboursement@aircanada.ca
•
-
Include:
New and original ticket Number
New and original Itinerary
Original passenger’s name
New passengers' name
New and original ticket issuance date
VAT Number
12
SUMMARY with NMRF waiver
•
An NMRF waiver cannot be used to refund a non refundable ticket without
the purchase of a new ticket.
•
The original PNR may only be canceled once the waiver has been applied
and you have received a confirmation email.
•
A new ticket must be provided before completing the VAT transaction.
•
The new ticket must be of equal or higher value than the original ticket.
•
Refund Services will refund the original ticket less the $50 (plus taxes)
ticketing fee.
13
Agency Admin
•
At launch the HO IATA will be able to access and service their branch
PNRs.
•
The following Agency Admin features will ONLY be available in July 2013.
Launch date still to be confirmed.
• Add profile
• Privileged Branches to access PNRs
• Access rights between branches to Access PNRs
14
Agency Admin
The HO agency will have 3 options:
• Manage Profile
• Vat List
• Vat Reports
15
MANAGE PROFILE
The HO agency will be able to manage the following:
• Add profile
• Privileged Branches to access PNRs
• Access rights between branches to Access PNRs
Add Profile
•
The ability to add or delete an IATA branch from the HO profile
16
.
MANAGE PROFILE
Privilege Branches to Access PNRS
•
This feature will provide the HO with the ability to select the branches which will have access
rights to service the HO PNRs
17
MANAGE PROFILE
Access rights between branches to access PNRS
•
This feature enable the HO to set up branch to branch access. Once activated the selected
branches will have access and service another branch’s PNRs
18
VAT LIST
•
•
Displays a list of the HO’s allotted VAT Numbers that have been used.
Option to download to Excel.
19
VAT REPORTS
•
Displays a report with information regarding the VAT numbers that were used.
•
Option to download to Excel.
20
Online Waiver Product Support
All questions should be forwarded to
onlinewaiver.derogation@aircanada.ca
21