MPULSE V7
WORK ORDER REQUEST SYSTEM
STEP-BY-STEP
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OVERVIEW
Welcome to Mpulse! This instruction booklet has been created for
your reference and assistance when participating with the Mpulse
work request system. Keep it in a handy place so that you can refer
to it if you have a problem or question. Even if you have been
using Mpulse for awhile, it may be helpful if you take some time to
review the booklet anyway. There may be some tips that you are
not aware of yet.
I am available for any and all questions that you may have so please
do not hesitate to call or email me with any questions or difficulty
that you may have.
Thank you for all your support of the Mpulse Work Order System!
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Our work request link looks like this:
http://smcps-mpulse2.smcps.org/MPulse/MPulseLogin/LoginPage.aspx
And once entered, it will open up to your login page that looks like this.
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If you do not already have an icon on the desktop of your computer follow these steps.
You will see this drop down menu. Click on the File Tab. When a drop down menu appears,
select “Send” and then
“Shortcut to Desktop” as seen in the picture below.
This will give you a new icon on your computer’s desktop.
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YOU SHOULD GET AN ICON THAT LOOKS LIKE
THIS.
Each time you want to enter the work request system, you
will need to double click this icon.
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LOGIN SCREEN
1. After you double click
your link, your screen
will look like this.
2. You will enter your
User Name. Your user
name will be your first
and middle initials and
your last name. (i.e:
John James
Smith=jjsmith)
3. You do not need a
password.
4. After you enter your
user name, just press
enter.
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2ND SCREEN
After you have logged in, you will be taken
directly to a blank work request form with
your name on it. (If your last request has not
been processed it will appear here but also
will be greyed out.)
Looking at the form, you will see a green plus sign
(+) in the right hand corner. Click on this (+) and
you will be taken to a new blank request form.
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3RD SCREEN
On the new request screen, you will notice that your name, email address, and the date/time are
filled in for you.
The rest of the form is the same.
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Now - enter the rest of the information.
1. Enter a “description”; example: “toilet in room 28 stopped up”.
2.Then enter your “location” from the drop down box.
3. Enter detailed information in the other description box at the bottom of the page that in the
event you are not available when someone arrives, they can still tend to the issue.
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3
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Just press the bright blue “submit request” button at the bottom of the page and your
request has been entered. Your bright blue submit button will turn light blue after
you press it. This will avoid the same request being submitted more than once.
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In order to submit another request, just simply
click on the green plus (+) at the top right and
follow steps pages 8 through 10.
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TO CHECK YOUR HISTORY OF WORK REQUESTS ALREADY SUBMITTED
Notice the blue area directly above your list on the left hand side that says
Pending Requests.
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IF YOU HOVER OVER THIS LINE WITH YOUR CURSOR/MOUSE, YOU WILL SEE
THAT THIS LINE TURNS FROM BLUE TO WHITE AND THAT THERE IS A DROP
DOWN ARROW ON THE RIGHT SIDE. CLICK ON THIS DROP DOWN ARROW AND
YOU WILL SEE SEVERAL LAYOUT CHOICES.
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NOW TO VIEW YOUR ENTIRE HISTORY OF REQUESTS THAT
HAVE BEEN CONVERTED TO WORK ORDERS CHOOSE THE MAINTENANCE
REQUEST HISTORY LAYOUT BY MOVING YOUR MOUSE/CURSOR DOWN THE
LIST.
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NOW AFTER SELECTING MAINTENANCE REQUEST HISTORY
IT SHOULD LOOK LIKE THIS.
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NOW TO VIEW YOUR WORK
REQUESTS IN THE COMPLETE
LIST VIEW.
NOTICE THE TWO
BUTTONS NEXT TO
THE WORDS
MAINTENANCE
REQUEST HISTORY.
THERE IS A DASH(-)
AND A SQUARE
IF YOU WOULD LIKE
TO VIEW ONLY YOUR
LIST OF WORK
REQUESTS ALREADY
SUBMITTED, CLICK
ON THE SQUARE
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LIST VIEW ONLY
AFTER SELECTING THIS SQUARE YOUR SCREEN
SHOULD LOOK LIKE THIS.
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Notice the squares are now on the right hand side above
the printer but look like two squares.
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NOTE:
IT IS VERY IMPORTANT TO RETURN TO FORM VIEW
AFTER USING YOUR LIST.
YOU WILL NOT BE ABLE TO CORRECTLY SUBMIT A
NEW REQUEST IF NOT IN FORM VIEW.
IF YOU TRY TO SUBMIT REQUESTS WHILE IN LIST
VIEW YOU WILL NOT SEE A SUBMIT BUTTON AND
MAY TRY TO USE THE GREEN PLUS SIGN INSTEAD.
THIS WILL ONLY CAUSE YOU TO CREATE BLANK
REQUESTS WHICH LEAD TO OTHER ISSUES!
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RETURNING TO
YOUR FORM VIEW
Once you are done
working in your list
view; click on the
squares that are to
the right of your
screen above the
printer.
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NOW YOU ARE BACK IN MAINTENANCE REQUEST HISTORY FORM VIEW
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PENDING REQUESTS
FORM VIEW
At the top left side
in the blue area,
change the layout
to pending
requests and you
will once again see
the form that you
work with to enter
requests.
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YOU ARE BACK IN PENDING REQUEST FORM VIEW IT SHOULD LOOK LIKE THIS.
(IF YOU DO NOT SEE THE SUBMIT REQUEST AT THE BOTTOM, YOU ARE STILL IN
LIST VIEW)
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PRINTING FROM MPULSE
YOU CAN PRINT YOUR REQUESTS EITHER
FROM FORM VIEW OR FROM LIST VIEW.
YOU CAN ALSO PRINT JUST ONE REQUEST
OR SEVERAL REQUESTS BY FOLLOWING THE
DIFFERENT STEPS ON THE NEXT FEW PAGES
FOR EACH TYPE OF PRINTING.
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TO PRINT FROM LIST VIEW
HIGHLIGHT THE FIRST
ROW
GO TO THE LAST ROW
USING THE SHIFT KEY,
CLICK ON THE LAST
ROW AND THIS WILL
HIGHLIGHT ALL THE
RECORDS THAT YOU
WANT TO PRINT.
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PRINTING CONTINUED
NOW CLICK ON THE
PRINTER IN THE RIGHT
HAND CORNER.
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PRINTING CONTINUED
AFTER CLICKING THE
PRINTER YOU WILL GET
A SCREEN LIKE THIS.
NOTICE THE GREEN
WHEELS IN THE
RIGHT HAND
CORNER.
CLICK ON THESE.
YOU WILL NOW COME
UP TO NEW SCREEN
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PRINTING CONTINUED
ON THIS SCREEN YOU
WILL:
SELECT THE BUTTON TO
THE RIGHT CALLED FORM
VIEW
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PRINTING CONTINUED
NOW YOU WILL SEE THIS
SCREEN
NOW YOU WILL CHOOSE
THE SECOND CHOICE
WORK REQUEST
COMPREHENSIVE REPORT.
THEN AT THE BOTTOM
YOU WILL CHOOSE
CURRENT LOOK UP
THEN HIT OKAY
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PRINTING CONTINUED
YOUR SCREEN WILL NOW
LOOK LIKE THIS.
CLICK ON THE PRINTER IN
THE LEFT HAND CORNER
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PRINTING CONTINUED
THIS IS WHAT YOU WILL
SEE. JUST CLICK OKAY
AND YOUR REQUESTS
WILL PRINT.
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REQUESTER LIST VIEW
IF YOU WOULD LIKE
TO PRINT YOUR LIST,
JUST CLICK ON THE
LITTLE PRINTER
ON THE RIGHT WHILE
IN LIST VIEW
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AFTER CLICKING THE PRINTER,
YOU WILL SEE LITTLE
TWIRLING CIRCLES FOR A
MOMENT AND THEN YOUR
LIST WILL APPEAR IN PRINTER
FRIENDLY MODE.
NOW YOU WILL NOTICE THE
PRINTER
IS ON THE UPPER LEFT AND
LOOKS SLIGHTLY DIFFERENT.
JUST CLICK ON THIS AND YOUR
LIST WILL PRINT.
ONCE YOUR LIST HAS PRINTED,
IT WILL AUTOMATICALLY
RETURN YOU TO THE LIST
VIEW.
MAKE SURE TO CHANGE IT TO
PENDING BEFORE YOU LEAVE
SO THAT YOU DO NOT FORGET
BEFORE YOU NEED TO SUBMIT
NEXT TIME.
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LIST VIEW
RETURNING TO THE
FORM
TO RETURN TO FORM VIEW,
CLICK ON THE
SQUARE
RIGHT ABOVE THE LITTLE
PRINTER
AND YOU WILL RETURN TO
THE ORIGINAL PAGE VIEW
WITH THE LIST ON THE
LEFT AND THE FORM TO
THE RIGHT.
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MAKE SURE TO
CHANGE IT TO
PENDING
BEFORE YOU
LEAVE SO THAT
YOU DO NOT
FORGET
BEFORE YOU
NEED TO
SUBMIT NEXT
TIME
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PRINTING INDIVIDUAL REQUESTS WHILE IN PENDING REQUEST
AND WHILE IN FORM VIEW
AFTER SUBMITTING
A REQUEST OR
AFTER LOOKING UP
A REQUEST AND
WHILE YOU ARE IN
FORM VIEW; CLICK
ON THE PRINTER AT
THE RIGHT HAND
SIDE.
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FINISH
WHEN YOU HAVE
COMPLETED ENTERING
ALL OF YOUR REQUESTS OR
CHECKING THROUGH YOUR
LIST, JUST CLICK ON
THE LOGOUT
BUTTON ON THE UPPER
RIGHT HAND SIDE.
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Some Reminders to Keep Our System Well Organized
 ALWAYS , remember to put more than one descriptive word in the description
line:
 NOT JUST window BUT window broken in cr12…or
 NOT JUST bathroom BUT boys bathroom urinal in main hall.
 If you have a Vandalism or Property Damage Work Request please use a
capital V or PD in the front on the description line of the request in order
that it may be easily distinguished. Also, please remember to fill out and
submit the MABE Property loss forms for the incident. (I.E.; V-window
broken in main office due to student disruption.)
 IF submitting a request for lighting issue; ALWAYS check the bulbs prior to
submitting that your ballast does not work or needs to be replaced. Once you
know it is not the bulb; then submit a request for an electrician.
 IF submitting a request for a vehicle repair; ALWAYS ENTER THE TAG
NUMBER (LG #) OF THE VEHICLE IN THE DESCRIPTION LINE as well
as the area that it is located. Enter the issue with the vehicle in the comments
area.
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Some Reminders to Keep Our System Well Organized
 Every issue large or small is required to have a work order number in
order to document the problem, time allotted and cost/parts involved. An
email nor a phone call is a substitute for this process. MPULSE is the only
recognized means of creating a work order and has actually proven
repeatedly to be more efficient in scheduling and prompt response time.
 In the event of an emergency… a situation which requires immediate
action due to inherent risk of damage/danger to staff/students or
community…a phone call SHOULD be made ; however, it still needs to
be followed up with a work request ASAP.
 If a maintenance staff person is in your building and you request them to
complete a different task than the one that they have been sent there for; it
is required that you submit an online request while they are there;
including the names of whomever is completing this work. Print the
request and have it signed off when the work is complete.
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Some Reminders to Keep Our System Well Organized
 Do not submit duplicate or repeat requests, simply
because the work has not been completed yet. Check
your List section to see if you have already
submitted a request. If you have questions about an
existing request, just email or call the Work Order
Specialist and we will try to give you the information
requested.
Please do not leave a message on an answering
machine in an emergency situation. Please continue
to attempt contact with our department.
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THANK YOU!
It is very exciting that we have the opportunity to make
our work order program more efficient than ever
before. Throughout the last 9 years, and with your
help, we have created an efficient method of meeting
the needs of the SMCPS community. Thank you for
all your support!
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SHARON M. DVORAK - WORK ORDER SPECIALIST
ALWAYS HAPPY TO HELP YOU WITH ANY QUESTIONS!
301-475-4256 EXTENSION 34104
SMDVORAK@SMCPS.ORG
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