Toowoomba Housing and Homelessness Forum

Housing and Homelessness Forum
18 September 2013
Welcome and introduction
David Eades
Deputy Director-General
Housing Services
Government’s strategies to
help people in housing need
The Honourable Tim Mander MP
Minister for Housing and Public Works
Afternoon tea – 15 minutes
National Regulatory System
for Community Housing
Mark Francis
Executive Director
Office of the Registrar
National Regulatory System – Vision
To contribute to a well governed and
managed national community housing
sector and provide a platform for the
ongoing development and viability of the
community housing sector across Australia.
Source: NRSCH Charter
Benefits of registering
• Membership in a regulated industry
• Assurance for tenants their provider is delivering a
quality service
• Demonstrating excellence to the public and investors
System features
A registrar in each participating state/territory
One primary registrar for each provider
Single, national public register of providers
Consistent, baseline national standards for membership
of the industry
System features cont…
National Law
National Regulatory Code – performance requirements
Requirements to register in a tier
Demonstrate performance
Rules around how the Registrar enforces requirements
National Regulatory System for Community Housing
National Regulatory Code
Tenant and housing services
Housing assets
Community engagement
Financial viability
Level of Regulatory Scrutiny
A tiered system of regulation
Tier 1
Tier 2
Tier 3
Applying for a tier
• Providers can choose which tier to apply for based on:
– nature of current and future activities
– level of regulatory engagement needed to
manage risk
• Inherent risk may compel a Registrar to ask a provider to
register in a particular tier
• Providers can apply to change their tier as their
circumstances change
Typical registration tier for different community housing
National Regulatory System for Community Housing
Ongoing compliance assessments
The compliance framework is under development
Tiers 1 and 2: annual compliance assessments
Tier 3: compliance assessments every two years
All tiers will have regular reporting obligations
Local Government providers
• State-based requirements consistent with Tier 3
• Streamlined reporting that utilises reports Local
Governments prepare for other agencies
• If you wish to register nationally, you will need to form a
company or other eligible corporate structure
Application for registration process
- Provisional
Tier Form
- Registrar
releases ETF
- Registrar
releases AFR
- Completes and
submits ETF
- Provider
completes and
submits AFR
- Registrar
assesses ETF
- Registrar
assesses AFR
- Registrar
issues Draft
Report to
- Approve
and entry on
public register
- Provider
response to
Draft Report
- Not approve
- Report Issued
- Application Guidance Note
- Financial Viability Guidance Note
- Evidence Guidelines
- Tier Guidelines
- Registrar and staff
Phased approach
• Phase 1 – Testing and evaluation
– six months of testing and evaluation of processes and
• Phase 2 – Registration and transition
– full transition to the new system, with an 18-month transition
period under the Housing Act 2003
– providers able to apply for national registration
Who is participating in Phase 1?
• 24 community housing providers across all states and
territories and all tiers
• In Queensland:
– Horizon Housing Company
– Mangrove Housing Association Incorporated
– Hinchinbrook Community Support Centre Inc.
– Charters Towers Neighbourhood Centre Inc.
– Whitsunday Housing Company
– Girudala Community Co-operative Society Limited
Key dates for Phase 1 (2013)
Notification of selected Phase 1 participants
Briefing session for Phase 1 participants
Start of registration application process
Phase 1 assessments and draft reports
Provider responses to draft reports
Early October
Phase 1 registration final reports
Late October
Final Evaluation Report
National Regulatory Council meeting
Formal commencement – 1 January 2014
• Providers can apply for registration
• Existing providers will need to re-apply for registration
under the Housing Act 2003
• Registrations under the National Law will take place over
a 12-month period from 1 January 2014 (Phase 2). The
transition period will end 30 June 2015
Transition of homelessness
programs to the Department of
Housing and Public Works
David Eades
Deputy Director-General
Housing Services
Transition of homelessness programs to
the Department of Housing and Public Works
• 1 July 2013 responsibility for homelessness transferred
• Machinery of Government (MOG) arrangements: active
discussion, negotiation and administrative arrangements
between the two departments
• Principles guiding work in the meantime:
Continuity of service delivery for vulnerable Queenslanders
Continuity of administration arrangements for service providers
Continuity of reporting arrangements
Continue efforts to roll out key priorities, eg CHART
Homelessness priorities
• Key projects – continuing
– Implementation of common homelessness
assessment and referral tool (CHART) and vacancy
capacity management system (VCMS) as early
systems for the new triage approach
– Conversion of service agreements to outputs
framework and consistency with Homelessness
Program Guidelines
– Evaluations of key National Partnership Agreement
on Homelessness initiatives
Homelessness priorities cont…
• Commence implementing Homelessness-to-Housing
– Three additional supported accommodation facilities
– Additional dwellings for Street to Home, families,
domestic and family violence, and youth
– Expand Homelessness Community Action Planning
– Establish Homelessness Action Group
– Realign /consolidate specialist homelessness
National Partnership Agreement on
Homelessness (NPAH)
• Extension of NPAH for 2013-14 agreed
• Commonwealth – indicating intent to develop holistic
national response
• Department will transition to delivering NPAH initiatives
• Department of Communities, Child Safety and Disability
Services will continue to implement its key NPAH
initiatives - Youth Housing and Reintegration Service,
Safety Upgrades program and Young Adults Exiting the
Care of the State
Transfer of social housing
management to the
non-government sector
David Eades
Deputy Director-General
Housing Services
A new strategic approach
• Transfer 90% of the management of all governmentowned social housing to the non-government sector
by 2020
• Underpinned by the National Regulatory System
• Providers must be registered to receive government
funding for a social housing service
• A range of new opportunities likely to emerge for
community housing organisations in the coming
months and years
Draft transfer plan
• Draft transfer plan developed to meet the Housing
2020 commitment to transfer the management of
social housing dwellings to the non-government
• Indicative only and subject to change as the transfer
rollout continues
Draft transfer plan cont…
• Embeds the Housing 2020
commitments for the transfer of
management in Logan, the Gold
and Sunshine Coasts and
Redcliffe commencing in 2013-14
• Based around geographical areas
managed by Housing Service
Draft transfer plan cont…
• Small scale transfers in rural and remote regions for
efficiency reasons and to allow some providers to
increase capacity
• 27 rural LGAs to be considered, including 11 areas
outside south-west Queensland where Council is the
only provider of social housing
• It is expected that the implementation of the NRS will
assist in building market capacity as the rollout
Procurement strategy
• Procurement will be open, fair and transparent
• Underlying principle will be contestability to ensure value
for money and the provision of high quality social
housing services
• Providers will be required to deliver services that are
financially-sustainable, regionally based and integrated
• Continuing role for some small providers
Logan Renewal Initiative
• Seeking a suitable non-government entity to:
– manage approximately 5,000 public housing and
community housing tenancies and properties
– manage applications and
referrals to other housing
and human services
– deliver private rental
Logan Renewal Initiative cont…
• First large-scale, social housing outsourcing project to be
undertaken in Queensland
• Logan Renewal Board established to advise government
• Two-stage national open
tender process in progress
to identify a suitable nongovernment entity to
deliver the required
outcomes of the Initiative
Logan Renewal Initiative cont…
• Stage 1 Expression of interest
– a short-list of 3 proponents identified
• Stage 2 Request for Proposal
– in progress, but a single proponent suitable for
advancing directly to negotiations with the State not
identified to date
– more information will be provided to assist proponents
to refine their proposals
– outcome expected in first half of 2014
Future transfer projects
• Lessons learned from the Logan Renewal Initiative are
being used to inform future transfer initiatives
• Department currently planning the next transfers
New reporting arrangements
• Department’s role as informed purchaser and contract
• Common program specifications
• Output and outcome focused approach for funding and
monitoring performance from 1 January 2014
• Increased flexibility for providers
• Reduced red tape
• Department will focus on service efficiency and quality
and value for money
Capacity building
• Department committed to building sector capability
• Training is available to assist organisations to build
– Certificate IV in Social Housing
– Graduate Certificate in Social Science (Housing
Management and Policy)
– training to build National Regulatory System
• Department writing to all funded providers to provide
information about the regulatory and funding changes
• Further workshops and discussions with providers will
occur in relation to the indicative plan for transfer and
sector capability
• We all need to change the way we operate
• Department will work in partnership with our valued
service partners to deliver on the government’s
• Further regional meetings and workshops to be held
across the State in the coming months
Thank you for attending
Please pick up a copy of both strategies
and handouts on your way out.
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