Workforce
UI
Information
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Unemployment Insurance (UI)
Workforce Career Center is here to help you find a
job. We are partnered with the Texas Workforce
Commission Unemployment Insurance Tele-Center
and our role is to assist you in obtaining employment.
All questions regarding Unemployment need to be
directed to the Unemployment Insurance Tele-Center
call center or website.
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Unemployment Insurance (UI)
If TWC requires you to do job search Workforce
Career Center staff can assist you with updating
your WorkinTexas application as needed.
Workforce career center staff are here to assist you
with your job search. You must be willing and able
to accept suitable employment in order to avoid
any potential loss of unemployment benefits.
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Unemployment Insurance Questions
For specific claim questions or inquiries you must contact:
Unemployment Insurance Call Center
(956) 984-4700 or 1-800-939-6631
www.texasui.org
For pending issues, you may contact UI by e-mail at:
http://services.twc.state.tx.us/UBS/contactUs.do
Chase Bank Debit Card Customer Service 1-866-865-1273
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UI Claimant
Work Search Requirements
 A minimum of three (3) verifiable job searches per
week.
 Search for full-time work, unless TWC exempts you
from this requirement
 Be physically able to work
 Keep telephone numbers updated so employers may
be able to contact you directly
 Request a payment every two weeks online or by
telephone
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Work Search Requirements
 Be registered for work search online at
WorkInTexas.com or visit the nearest workforce
career center
 Complete a detailed WorkinTexas application
 When you obtain and accept a WIT job contact from
WFS center staff , you must follow through with the
job posting contact/referral instructions. Failure to
do so may negatively affect your UI benefits.
Important Notice
UI claimants must respond on time to phone calls and
contact request letters from TWC and Workforce Career
Centers. Failure to do so may affect your UI benefits.
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UI Penalties & Appeal Information
• Although we believe that we can work together to help
you find employment, we need to advise you that if you
do not meet your portion of the agreement with UI, your
Unemployment Insurance benefits may be affected.
• How can your benefits be affected?
• Not responding to “Call-In” letters. These are
notifications that we mail to you advising you that
there is a job opportunity for you, or additional
information is needed for your WorkinTexas
application.
• Not accepting an employment opportunity.
• Not reporting to an interview with an employer.
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UI Penalties & Appeal Information
• Not being able and available for work.
• Report any earnings to Unemployment Insurance
immediately.
• Appeal – If your benefits are affected, you have the
right to appeal your case with the Unemployment
Insurance System.
TWC website www.texasworkforce.org to read
about the eligibility and appeals process.
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Job Placement Services
• WorkinTexas.com is an online computerized job
matching system designed to match the most qualified
applicants to employer job openings throughout the
state of Texas or out of state employment.
• As a UI claimant, it is essential that your WIT application
remains active and updated as per UI job search
requirements and UI policies and regulations.
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Texas Back to Work Program
Incentive for Employers to hire out-of-work Texans
 Texas Back to Work promotes increased productivity
and business growth, while defraying the costs
associated with increasing the workforce.
 Participating employer can receive a subsidy of up to
$2,000.00 per eligible full-time new hire.
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Texas Back to Work Program
 The Texas Workforce Commission determines eligibility when
one applies for unemployment benefits.
 Some of the criteria used for eligibility are: 1st time
unemployment claimants; making less than $15.00 per hour in
last job.
 Eligibility is noted on Workintexas.com profile, ask your
Customer Service Representative or Career Counselor if you
are eligible.
 Self-Marketing Certificates (“The Purple Card”) available to aid
in your job search; available at any Workforce Solutions Career
Center!!
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Texas Back to Work Program
 Must be eligible for Texas Back to Work to receive Self-Marketing
certificate.
 Self-Marketing Certificate can be copied and provided to employers when
applying for jobs.
 If hired, employer must contact Workforce Solutions within 30 days to
begin process.
 Must be full-time, permanent work i.e. 30 or more hours per week.
 No seasonal or temporary work. Only available to Private, for-profit
employers
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What are my next steps after I apply for
Unemployment Benefits?
1.
2.
3.
4.
5.
Register for work, as directed, within 3 business days of the
date you submitted your application for Unemployment Benefits.
Look for Full-time work each week unless otherwise told be UI.
Keep a detailed log of your work search activities and submit it
immediately when requested.
Request payments by logging into the Internet Unemployment
Benefits Services and selecting Payment Request or calling
Tele-Serv.
Read all information mailed to you by TWC or your Workforce
Career Center.
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NOTICE
/
AVISO
To receive unemployment benefits, you must be currently registered for work.
Para recibir desempleo, su aplicación para trabajo debe estar vigente.
Apply for Unemployment Benefits online at:
Solicite Beneficios de Desempleo por internet en:
www.texasui.org
All Unemployment Insurance questions are referred to:
Todas las preguntas sobre Desempleo son referidas a:
956-984-4700
or Toll-Free
1-800-939-6631
Press 1 for English
Then press:
Oprima 2 para Espanol
Luego marque:
1 – To apply for Unemployment Insurance
1 – Para solicitar Beneficios de Desempleo
2 - For questions, problems, or changes to your
unemployment insurance claim
2 – Para preguntas, problemas, o cambios a su
reclamo de desempleo
3 - Responding to a request for information or
if you know your party’s name or extension
3 - Respondiendo a un pedido de informacion o si sabe el
nombre de un particular o su extension
4 - All other questions
4 - Cualquier otra pregunta
Tele-Serve / Servi-Tel
(956) 668-0788
Toll-Free 1-800-558-8321
McAllen Tele-Center FAX (512) 322-2875
For pending issues, you may contact Unemployment by e-mail at:
Para asuntos pendientes, puede comunicarse con Desempleo por correo electronico a:
http://services.twc.state.t16x.us/UBS/contactUs.do
Chase Bank Debit Card Customer Service 1-866-865-1273
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Please advise
Workforce Career
Center staff if you
get employed
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