Bundling As a Structural Issue

Facilitator: Maureen Conway, Aspen Institute, Economic
Opportunities Program

Panelist: Debby King, Phillips Community College of the
University of Arkansas

Panelist: Ann Lyn Hall, Central New Mexico Community
College; CNM Connect

Panelist: Lori Littleton, Metropolitan Family Services
Career Pathways
Center for Working Families
Debby King, Ed.D.
Vice Chancellor for Instruction
Who We Are

Three campuses – DeWitt, Helena, Stuttgart

Enrollment: 2100

Average student – 26 years old and female

87% of first-time students require remediation in
one or more courses

Approximately 85% of students are Pell eligible
What We Do

Implemented the Career Pathways model
to increase the number served

Provide extensive employment education
opportunities offered

Provide Financial Education Program as part
of a supplemental curriculum offered to all
students enrolled in Basic Writing II and
Freshman English I
Target Population We Serve

TANF- eligible adults

Adults who fall at or below 250% of the
federal poverty level

Any student requesting services

All students enrolled in Basic Writing II,
EH 123 and enrolled in Freshman English I
Initiatives and Programs to Support
the Center for Working Families

Annie E. Casey Foundation in partnership
with MDC, Inc.

Arkansas Career Pathways

Achieving the Dream Initiative

Student Support Services

PCCUA Funding
Center for Working Families
Partners
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Arkansas Workforce Center in Phillips County
Arkansas Department of Human Services
Arkansas Department of Workforce Services
Mid Delta Community Services
Arkansas Department of Career Education –
Adult Education Section
Arkansas Department of Rehabilitation Services
Southern Bancorp Financial Services
Phillips County Health Department
Employment/Education Services
Individual Career Plan
 Kuder Career Exploration
 Employability Skills
 Arkansas Career Readiness Certificate
 Job Referrals
 Degree and Certificate Pathways
 Basic Skills Development using PLATO
and KeyTrain
 Tutoring

Income and Work Supports

Access to public benefits such as food
stamps, TANF, child care, and housing

Referrals to assistance agencies

Tax assistance

Financial Aid workshops and brochures

Scholarship information
Financial Services and Literacy

Financial literacy classes and workshops

One-on-one financial coaching and
counseling
Referrals to financial services for loans
and savings programs
 IDA

ACTIVITIES
Workshops: financial aid, conflict
resolution, social risk taking, income tax
preparation
 Resource Fair – 20-25 community and
college supporters (100-150 participants)
 Testing for Career Readiness Certificates
 Financial literacy curriculum developed
 Financial literacy curriculum implemented
in Student Success I & II classes

Bundled Services Goals

80% - two out of three core services

50% - three core services
2012-13 Outcomes
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Received Services – 577
2 of 3 Core Services – 337 (58%)If SS is
included it exceeds (91%)
3 Core Services – 277 (46%)
Students receiving services in the fall who
enrolled in the Spring – 404 (70%)
Number completing a degree or certificate –
48 (many in two yr. programs)
Number placed in jobs – 50
Data Collection and Tracking

The Career Pathways database,
Datatel, and Excel spreadsheets.

This method of tracking is time
consuming and not flexible enough so
that information can be shared across
services, staff, and partner organizations.
Central New Mexico Community
College
CNM Connect
Ann Lyn Hall
Staffing
Lori Littleton, MS
Program Supervisor
Who we are
Metropolitan Family Service is a non-profit agency
that has been the engine of change that empowers
Chicago-area families to reach their greatest
potential and positively impact their communities
since 1857- 156 years of Fiscal Stewardship.
◦ Metro has more than 800 full-and part-time professional
staff
◦ Served more than 53,000 families and individuals as
diverse as the communities in which they live, with 81%
being part of the working poor and lower-middle class in
FY12
Metropolitan’s Service Areas: 4E’s
◦ Education – Child/Youth Development and Parent
Development Program
◦ Economic Stability – Center for Working Families
(CWF), Family Works, Young Fathers Program and
Employee Assistance Program
◦ Emotional wellness – Counseling, Mental Health,
Violence Prevention and Intervention and Older Adult
Services
◦ Empowerment- Legal Aid and the Jane Addams
Domestic Violence Court Advocacy Program
[
Client Demographics
• Race: 94.4 % of our current client population are African-American.
• Income: 91.5% of the population we serve income fall below the
Federal poverty line; and 40% of this population is homeless
• Age: 24.8 % (14-24); 27.5% (25-34); 35% (35-54) and 1.9% (55 & over)
• Gender: 60.8% Female; 39.2% Male
• Education: Of the clients enrolled in CWF over 18 years of age,
• 21.0% have no High School Diploma or GED education.
• 28.0% of our clients have a high School diploma or GED.
• 50% of clients have some College.
• Unemployment Rate in Illinois: As of July, 2013 the unemployment
rate is 9.2%
Metropolitan Family Services
Client Flow Chart
Orie ntation
(Pr ogr am Ove r vie w )
2 hour s
Financial
Coaching
1-2 hour s
M eet one on one
wi th a fi na nci a l
coa ch to ga i n
fi na nci a l pea ce
thr ough
budgeti ng a nd
debt ma na gement
Incom e Suppor t
1-2 hour s
M eet one on one
wi th a speci a l i st
to deter mi ne
i ncome r el a ted
el i gi bi lity
Job Re adine s s Tr aining
4 days /Total of 16hr s
P r epa r a tion for Empl oyment Sea r ch
Fi na nci a l Li tera cy
Resume Bui l di ng, Job Appl i ca ti ons,
Inter vi ewi ng Sk i l l s a nd Ca r eer
Expl or a ti on
Em ploym e nt Scr e e ning
Em ploym e nt and Education Se r vice s
M eet one on one wi th a n
Empl oyment Speci a l i st for j ob
scr eeni ng a nd ma tchi ng ba sed on
sk i l l sets. Job Seek er s wi l l r ema i n
i n thi s pha se unti l pl a cement
Job
Place m e nt
Job Club
`
P a r ti ci pa te i n a
wor k shop r el a ted to
feedba ck , suppor t
a nd empl oyment
r etenti on
Core Services
Financial Literacy Services –
One-on-one financial coaching, group financial literacy
◦ Workshops. CWF financial coaches: review
credit reports and scores; help clients
◦ Create plans to establish or build credit; assist
in development of personal budgets and
◦ Creation of plans to address debt; and support
clients as they save money and make
◦ Strong connections to mainstream financial
institutions
Core Services Continue
Income Support Services–
Assistance accessing all benefits to which clients are
◦ Entitled such as Food Stamps, child care subsidies, utilities
assistance and subsidized housing
◦ All CWF services are provided free of charge.
Employment Services –
Job readiness training, job placement assistance, job retention
◦ Support, career advancement services, and enhanced access to
education and training
◦ Opportunities through Kennedy-King College and the City
Colleges of Chicago.
Core Service Continue
Family Net Center
◦ Technology resources are available in the onsite Family Net
Center (FNC). The FNC
◦ provides computer training, an open access resource room and
is a community-based hub
◦ for technology learning, education access and information
sharing.
Metropolitan Family Service
Bundling Services Outcome
Report Period- June, 2011- October, 2013
Client Enrolled in CWF Services since enrollment- 937
◦ Total Percent of people who got exactly 1/3 services 173 (16%)
◦ Total Percent of people who got exactly 2/3 services 310 (30.1%)
◦ Total Percent of people who got exactly 3/3 services 547 (53.1%)
Resources and Contacts
Presenter Contacts
Maureen Conway, Aspen Institute, Economic Opportunities Program
maureen.conway@aspeninst.org
Ann Lyn Hall, Central New Mexico Community College; CNM Connect
ahall@cnm.edu
Lori Littleton, Metropolitan Family Services CWFLittletL@metrofamily.org
Debby King, Phillips Community College of the Univ. of Arkansas
dking@pccua.edu
Other Resources
MDC Executive Summary:
http://www.mdcinc.org/sites/default/files/resources/CWF%20Clearing%20the%20Financial%20Barriers%20to%
20Student%20Success%20-%20Executive%20Summary.pdf
Bundled Services:
http://www.aecf.org/~/media/Pubs/Topics/Economic%20Security/Family%20Economic%20Supports/AnIntegratedApproachtoFost
eringFamilyEconomic/Report%201%2012%2009.pdf
CLASP Toolkit: http://www.clasp.org/issues/pages?type=work_supports&id=0007