Agencies Respond

•Overview of Nurse on Q
•Compliance expectations
•Nurse on Q process
•Business benefits to Agencies
Right Staff
Right Skill
Right Time
Nurse on Q delivers locum nurses & midwives' on cue
Ensuring the right staff, with the right skills are
engaged with the right location, every time
Key Business Services
• Rural & remote nursing & midwifery locum deployment
• Nursing agency management services to Queensland
2 Business Drivers
• Increasing compliance of agencies and staff to
Queensland Health mandated requirements.
• Providing framework to ensure all staff engaged by
Queensland Health via an agency are job ready .
Business Benefits
• Improved Clinical Governance Processes
• Streamlined Business Processes
• A level playing field for all
• Improved delivery of service, with clear communications
Operational Plan
Pilot plan has been completed at The Prince Charles
Hospital, Chermside, with phased rollout across Queensland
Health throughout 2nd half of 2011. Rollout to be complete
by early 2012.
• Ensuring that compliance standards are met by all
Nursing Agencies, and their staff, who provide a service
to Queensland Health.
Auditable requirements
• Registered and constituted as a Business under state and
Commonwealth laws.
• Registered with the ATO for GST
Auditable requirements
• Must have public liability insurance of no less than $5 million
through an approved insurer.
• Must have professional liability insurance (which includes
provision for midwifery services) of no less than $15million for
a single case and $20million overall, through an approved
• Workers compensation in accordance with relevant Acts.
Auditable requirements
Quality Standard.
• ISO: 9001 or nationally recognised equivalent.
Auditable requirements
Employment Standards
• Commitment to employment equity and equal opportunity.
• Transparent engagement and recruitment processes.
Auditable requirements
Privacy and Disclosure
• Must collect, store, use and dispose of employees personal
data in a method that complies with the Information
Privacy Act 2009.
• Must not transfer personal Information outside of Australia
without prior consent of Queensland Health
Compliance – Agency Nurses
• Providing optimum patient care by staff that are
appropriately trained, skilled and covered, ensuring a
safe work environment for all.
Compliance – Agency Nurses
Auditable requirements
• Current and unrestricted registration as a Registered Nurse,
Enrolled Nurse or Midwife with APRHA, with APRAH card to
be carried at all times whilst on duty.
• Post registration endorsements for required areas.
Compliance – Agency Nurses
Auditable requirements
Annual Updates
Basic Life Support Competency.
Manual Handling.
Infection Control.
Mandatory reporting by of Suspicions of Child Abuse and
• Aggressive behaviour management (relevant to position).
• Medications management.
Compliance – Agency Nurses
Auditable requirements
• Present for work in a uniform that is consistent with
professional standards, infection control, and workplace
health and safety requirements.
• Have appropriate name badge.
• Carry photographic identification at all times.
Compliance – Agency Nurses
Auditable requirements
Evidence to show
• Each agency nurse to have executed a Confidentiality
Agreement meeting Queensland Health policy.
• Compliance with Queensland Health Code of Conduct.
• Compliance with Queensland Health Workplace Health &
Safety policy.
• Comply with Queensland Health Infection Control
Guidelines - hand washing and hygiene policy
• Comply with Queensland Health Cultural Diversity policy
Compliance – Agency Nurses
Auditable requirements
Evidence to show
• Participation in professional development programs
relevant to field of clinical practice.
• Commit and abide by smoke free workplace.
Compliance – Agency Nurses
Auditable requirements
• Evidence of current immunisation against Hepatitis B, with
Queensland Health reserving the right to make other
immunisations mandatory as required.
Hospital recognises a short term staffing shortfall.
Details Entered
The details of the nursing requirements are entered into
the Trinity system, with required qualifications and skills.
Data Matched
• The entered requirements are matched against the
facilities pool staff, with matches being notified of
available shift.
Pool Staff Respond
Pool staff who are notified of the available shift are given
opportunity to respond and verify availability.
If a suitable pool staff is available, message sent to
remaining staff to notify of filled shift and process ends.
No matching Pool staff
If there is no response from an appropriate pool staff, the
option is then available for the workplace coordinator to
broadcast the vacancy to registered agencies via email. .
Message sent to Agencies
A single email with multiple recipients is broadcast inviting
agencies to nominate staff to fill the vacant shift(s).
There at times may be a slight time delay from the point of
broadcast to when the email passes through the
Queensland Health filter, however, as it is a single email, it’s
transmission is uniformed to all receiving parties.
Agencies Respond
Upon receiving the invitation to respond, agencies will
match the requirements against skills and qualifications of
staff on their data base.
When they make a suitable match, they phone that
candidate through to our call centre where our staff will
enter the details of the candidate into the Trinity system,
confirming their suitability.
Call received
Calls are processed in the call centre in the order they are
Any overflow calls go through to Shared Services
Queensland call centre who process the call and email the
details to nurse on Q. As this is an internal email, it does not
go through the filtering process, so delivery is almost instant.
Calls processed
The data entry is an end to end process which means that
the processor must complete the task in order for it to be
recorded against the job.
Any interruption in this process will mean that data is lost and
the process will need to start from the beginning.
Call centre operators will only process one job at a time.
Process finalised
The suitable candidates details are entered into the Trinity
system and the facility is notified of who they are to expect
to report for the shift.
Agency Benefits
Business Drivers
• Providing fair and equitable framework for Agencies
who provide a service to Queensland Health to operate
in a level playing field, with all parties meeting equal
minimum standard.
Agency Benefits
Nurse on Q will only be engaging with agencies that have
signed and complied with the Standard Offer Arrangement
and are implementing a thorough auditing process.
Agency Benefits
This will allow agencies to efficiently calculate their cost of
business for supplying Queensland Health, and thereby
calculate quotes accurately and competitively.
Agency Benefits
Agencies will not find themselves incurring additional costs
of a non uniformed compliance regime across various
Queensland Health facilities.
Agency Benefits
Agencies will not be ‘undercut’ by non-compliant providers
who have not purchased mandated insurance, uniforms or
staff training.
N u rs e
Contact the Nurse on Q Team
Team Member
Kim Evans
Nurse Director
Stephanie Hoskin
Nurse Manager
Fran Macdonald
Nurse Educator
Andrew Webb
Relationship Manager
To find out more email the team
[email protected]
Nurse on Q Website
The website features Nurse on Q Project;
• Background • Overview • Frequently Asked Questions
Agency Benefits