CLINICAL NURSE SPECIALIST
FOR YOUNG PEOPLE
FRIENDS AND FAMILY TEST
1ST AUGUST – 31ST OCTOBER 2014
The Clinical Nurse Specialist for Young
People’s service is specifically aimed at
vulnerable young men and women up to the
age of 20 across Hull and the East Riding of
Yorkshire.
The service offers advice, treatment, support
and contraception provision.
The aim of the survey is to establish the
views of our service users by completing a
yellow card.
Data was collected between 1st August and
31st October 2014 (3 months).
Nurse
Responses received
Percentage
Tracy Gamble
24
56%
Kay Merritt
1
2%
Emma Parish
1
2%
Amanda Kirkwood
8
18%
Sue Turner
5
11%
Non-identifiable
5
11%
Total
44
100%
Responses Received
11%
Tracy Gamble
11%
Kay Merritt
Emma Parish
56%
18%
Amanda Kirkwood
Sue Turner
Non-identifiable
n= 44
2%
2%
Were you happy with the Young
People's Nurse?
120%
Every single respondent to this first
question expressed that they were
happy with the Young People’s Nurse.
100%
80%
60%
40%
100%
20%
0%
0%
Neither Happy nor Sad
Sad
0%
n= 44
Happy
Would you recommend her to your
friends?
120%
Everyone answered the question and
all said that they would recommend
the nurse to their friends.
100%
80%
60%
40%
100%
20%
0%
0%
Neither Happy nor Sad
Sad
0%
n= 44
Happy
If the Young People's Nurse wasn't here
would you have gone to a family planning
or sexual health clinic?
60%
50%
40%
30%
57%
20%
39%
10%
4%
0%
n= 44
Yes
No
No answer
57% of respondents indicated that they would have gone to a family planning or
sexual health clinic if the Young People’s Nurse wasn’t available.
This is a drop on the previous quarter where 70% stated “yes” they would have
gone to a family planning or sexual health clinic.
A sample of written responses
• Very friendly, lovely made me feel calm.
• She was very nice and understanding.
• Being able to talk and not be embarrassed.
• Talked me through it step by step.
• Easy to book appointments through text.
• The nurse coming to my house to fit the implant.
• It was great, she understood everything I said.
• Friendly and informative. Felt comfortable discussing with the nurse.
• She was really nice and kept me calm throughout the process which helped, I was happy with it.
• The good thing about her is she was nice and polite.
• Very friendly, talkative. Made me feel comfortable.
• Very to the point and simple.
• It was good, the nurse was polite and easy to talk to.
• Very friendly and welcoming.
• She was really nice, calm and lovely.
• I think the overall experience was good. I was worried and she kept me feeling positive.
• It was quick, simple and easier.
• She was amazing!
Age
2%
11%
6%
13
9%
11%
Half of the respondents were
aged 16 and 17 years old.
14
11%
15
16
17
18
23%
27%
19
No answer
n= 44
2%
Gender
An overwhelming majority of
respondents (98%) were female.
Male
Female
Prefer not to say
No answer
98%
n= 44
Moving Forward
The success of the Clinical Nurse Specialist for
Young People friends and family test and more
importantly the excellent feedback received is a
measure of the dedication and care our staff show
towards our clients. This is important feedback not
just to staff but to commissioners.
We look to continue and improve our services
where ever possible and gather all feedback in
order to do so. Please hand out the F&F cards at
every clinical contact.