People Asset Management
Nov 2012
Working together with
Northumbria University
People Asset Management:-OH Team
Trevor Le Grove
Senior Occupational Health Adviser
Sue Lambert
Occupational Health Administrator
Joyce Goundry
Staff Occupational Health Administrator
Michael Sharp
Clinical Operations Manager
Briefing Contents
The University priorities for Occupational
Health provision
Introduction to PAM
The role of occupational health
Rehabilitation, Absence, Health Surveillance
Question time
Occupational Health
• The University focus for Occupational Health:
building on the existing provision
• Providing added emphasis on Wellbeing and
preventative support
• Providing on-site provision
• Promoting and supporting the on-going health
and wellbeing of staff
Occupational Health
Main priorities for the service are:
• To promote and protect the health and well-being of staff to create a
healthier/happier and productive workforce.
• Proactively manage sickness absence.
• Provide early intervention and rehabilitation to help reduce absence.
• Support employees in feeling fitter and active longer.
• Measure performance and provide regular reports to HR and senior
managers.
• Provide an excellent clinical service with consistent, impartial and reliable
support.
People Asset Management Ltd
Formed in 2004 the business supports over
400,000 employees and provides a full range of
occupational health services:
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Absence management and rehabilitation,
Health promotion,
Health surveillance,
Management support,
Wellbeing & EAP.
Our
Services
Optimum
Delivery Model
The University
currently works
with PAM to
provide
occupational
health advice.
The University
continues to
access both
physiotherapy
and
counselling
services with
our existing
suppliers.
Onsite
National
Clinic
Network
Our Experience
 20 years experience in providing medical
advice, operational management and
employment law advice.
 Identified gaps, review health needs in services
& work in partnership
 Empathise with business challenges delivering
pragmatic solutions
People Asset Management’s approach
 PAM’s Occupational Health services manage the
effect of work on health and health on work.
 We concentrate on employee performance, wellbeing,
fitness, rehabilitation, suitability and safety issues linked to
health at work.
 We aim to provide clear pragmatic advice that our clients
and employee’s understand and value.
Clinical
Governance
Best Practice
in the NHS
Employee Feed back
Clinical
Skills
Matrix
Dedicated Coaching
Structured
CPD
Consultation Policy
 We operate to our consultation policy in order
to ensure consistency of service
 Employees and managers can access this
 It is there to protect and advise everyone
 Employee
 Employer
 Clinician
Reducing Sickness Absence Strategy
Prevent
Absence
Keep at Work
Rehabilitation
Support
return
to work
Return to
work
If Possible
with support if
required
ITManagement
System - OHIO
Information
OCCUPATIONAL HEALTH INFORMATION ONLINE
► Online Referrals
Provides a fast and easy to use system to create management
referrals via the internet.
► Online Case
Tracking
Provides the ability to check the progress of referred employees.
► Online Reporting
Allows HR/Manager to download referral reports from our server
- by removing paper and reliance on post and email, this
improves security and significantly reduces process time.
► Online Recall
Management
OHIO allows clinicians and clients to dynamically track the
recalls of employees requiring routine assessments (such as
health surveillance).
► Online Management Provides access to dynamic real time statistical data with the
functionality to access bespoke reporting, covering: service
Information
usage, trend analysis and financial reporting.
► Higher Security
OHIO is hosted on Rackspace - Triple-Strength Security Backed
by Fanatical Support® and we use Thawte for website
encryption. We are also currently integrating ISO27001.
Future State:-referring
Make referral on line via your intranet
Welcome page
Click make a referral
New page with 4 options
Absence Management
Management Referral
Health Surveillance
Click on management referral
Support Services
Referral Time scale
Day 1
Day 2
to
Day 11
Day 12
Managers
gather
information
Referral
submitted
Online
Appointment
confirmed
with
employee
Employee
confirmation
phone text
email post
Email
confirmation
to manager
of
appointment
details
Consultation
takes place
Report or
update
email to
Managers
Health surveillance & vaccination
recalls with recall date and traffic
light warning system
Making a Referral
Meet the employee to discuss health issues
Make any adjustments to support the
employee complete ALL appropriate risk
assessments.
When a referral is required then:
1.Complete the referral process via our online
OHIO system
2.Advise and discuss with employee of your
intent to refer (Incomplete referral forms will be returned)
Making a Referral
 Gather supporting paperwork, scan
and save to your desktop
 Decide which type of Referral you
wish to make
 Complete the relevant Referral form, previously
saved to your computer
 On Welcome page, click the Make a
Referral button.
3 Key Questions
For EVERY referral the OHA should always know
from the manager:
1. Why is the referral being made?
2. What can be done & what has been done to
resolve the matter in question?
3. Any additional information that may have a
bearing on the consultation?
A good occupational health report
 Provides advice with scope to manage
 Does not tell how to manage
 Is evidence based, checklists, HADS,
assessment updates
 Tells management new information
 Is clear and understood by managers
 Advice is practical, specific and “operationally
feasible”
An example
 An employee can return to work on light duties.
 An employee can return to work with the
following adjustments,
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Lifts up to a maximum 15kg
Week 1 expect 50% productivity
Week 2 expect 75% productivity
Week 3 100% productivity
Return to work is subject to the above adjustments
being operationally feasible and in discussion with
the line manager.
Impartial Advice
As specialists the OHA will provide clear practical advice
even if the answer to the question is not as the
employee or manager may desire.
It is an independent unbiased opinion.
Both Employees & Employer must Trust the opinion of
the OH Department & work together to support a
return from absence or a reduction in absence and
improvement in Wellbeing.
Health Surveillance
Consistent Delivery
 Standard operating procedures / governance
 Risk based
►Efficient planning of recall programme
Surveillance
Health
Planned
to minimise disruption to operational activity
 Maximise efficiency by grouping employees
►Clear & concise reporting format
►Use of MI to identify trends
►Safe & Legal compliance
Added
Value Information
Management
National health
campaigns
updated monthly
PAM ‘Medicine
Chest’ providing
9000 pages of
health advice
and information
RSS News
Feeds providing
regular and
frequent
updates
Quarterly
Newsletter
(Compass)
providing health
& wellbeing
information
Links to other
services e.g. EAP
and online preplacement
screening
Support
Support is available from
the OH Team Sue Lambert
Occupational Health Administrator
Health Centre
Sutherland Annexe
0191 227 (4033)
sue.lambert@northumbria.ac.uk